User`s manual

3-20 BBP

33 Sign & Label Printer

User’s Manual

Tools

Diagnostics

Copy Error Logs

Printer Error Log

1. Insert a USB drive into any available port on the printer.

2. Access Diagnostic mode (see “Enter Diagnostic Mode” on page 3-17).

3. Press T to go to Copy Error Logs, then press .

4. Press to select Printer Error Log, then press . The error log is

written to the USB drive and the message Successfully Copied Error Log

displays.

Note: A message will display if no USB device is detected.

5. Press W repeatedly to exit to the main menu.

6. To view the error log:

a. Remove the USB drive from the printer and insert into your PC.

b. In Windows Explorer, navigate to the USB drive and open the folder

BBP33 Error Logs.

c. Double-click the file PRINTER_ERROR_LOG.txt to view the log.

Script Error Log

1. Access Diagnostic mode (see “Enter Diagnostic Mode” on page 3-17).

2. Press T to go to Copy Error Logs, then press .

3. Press T to go to Script Error Log.

4. Press . The error log is written to the USB drive and the message

Successfully Copied BPL Error Log and Successfully Copied SM Error Log