Warranty

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Answering & Transferring Calls
While most of our incoming calls are managed by Customer Service, if those individuals are
busy or not in the office, please answer the phone with “Good Morning/Afternoon Bradley
Smoker, how may I help you?” If they wish to speak to someone in particular, ask who is calling
and observe the following procedures:
 As we want to prevent the need for a customer having to make more than one call,
whenever possible, forward your phone to your cell or to another individual who can
handle the call. To set the number to which your calls will be forwarded, dial *07*09
xxx-xxx-xxxx#. To switch Forward Unconditional On dial *01 (the letter D will be
displayed); to switch if off, dial *02. To cancel all forwarding, dial *00.
 To transfer a call, press ‘Transfer’ and then the extension of the person you are
transferring to. Once they answer, let the person know who is calling. The line will
automatically transfer over when you hang up the phone.
 If the recipient is unable to take the call, press ‘Drop’ and take a message
Keep in mind that whether you answer the phone on a regular basis or not, you are
representing the company.
Visitors
All guests and visitors must sign into the guest book at the front desk.
Business Expenses
If you need to make purchases or incur expenses on behalf of Bradley Smoker, we’ll reimburse
all pre-approved expenses. These must be approved in writing by your manager in advance,
using a purchase order (shared drive or from your manager). No purchases for goods or
services may be made without an authorized purchase order, regardless of the amount.
Submitting expenses
To submit expenses, detail them on the expense form found on the shared drive, attach
original receipts (not just credit card/debit receipts), and submit it as soon as possible to your
manager for approval. In exceptional cases when it’s not possible to obtain a receipt, include a
note detailing the date, supplier, nature of expense, amount and why a receipt was not
provided.
Email your completed, approved expense report along with scanned receipts to
Accounting in Delta. At the same point, send your original report and receipts by mail.
Accounting will begin processing upon receipt of the email and the cheque will be
mailed/deposited immediately upon receipt of the originals.
Mileage
If you use your own vehicle to travel for business, we’ll reimburse you per kilometer/mile for the
distance travelled. This allowance is intended to cover operating and ownership costs and does
not cover regular travel from home to work, or from work to home (i.e. your commute to/from
work).