Installation / Operation Instruction Manual

65
LIMITED TANKLESS HEATER WARRANTY
RTG-K-199/160N/X2 – 6 720 813 642 (2022/06)
Fig. 59
238-53321-00D (6/21)
WHAT WILL WE DO TO CORRECT PROBLEMS?
1. If a defect occurs within the heat exchanger warranty
period, we will:
Provide a replacement heat exchanger of our
manufacture (or at our option) repair any unit which
develops a leak in the heat exchanger within the warranty
period. To obtain a replacement, you must forward both
the rating plate from the defective unit to us and a copy of
the original sales receipt. If government regulations
require the replacement heat exchanger to have features
not found in the defective heat exchanger, you will be
required to pay the difference in price represented by
those government required features.
2. If a defect occurs within the parts warranty period, we
will:
Provide a replacement part (or at our option repair) any
part which fails to function within the parts warranty
period. To obtain a replacement, you must forward the
defective part to us. If government regulations require the
replacement part to have features not found in the
defective part, you will be required to pay the difference
in price represented by those government required
features.
We do reserve the right to verify any claims of defect by
inspection.
WHAT WILL WE NOT DO?
We will not:
1. Repair or replace any heater or part subject to conditions
outlined in “What Does This Limited Warranty Not
Cover?”
2. Reimburse any costs associated with repair and/or
replacement.
3. Replace and/or repair any heater without complete
model/serial number.
4. Replace any heater without prior receipt of actual rating
plate from appliance and copy of original sales receipt.
HOW DO YOU GET WARRANTY ASSISTANCE?
Upon discovering a defect or problem, you should:
1. Contact either the Installer or dealer, or
2. Contact us--
 BRADFORD WHITE CORPORATION
 WARRANTY SUPPORT GROUP
 445 EAGLE DR.
 MIDDLEVILLE, MI 49333
 1-800-531-2111
Please have model number and serial number ready.
WHAT SHOULD YOU DO TO KEEP THE
WARRANTY IN EFFECT?
To facilitate warranty assistance, you should:
1. Follow all instructions enclosed with the
product.
2. Retain all bills of sale or receipts for proof of
installation, etc.
3. Contact your installer, dealer or our Warranty
Department as soon as any problem or defect
is noticed.
4. When necessary, allow us, or our chosen
representative, to inspect the unit.
5. For your reference, fill in the Model and Serial
Number found on the units Rating Plate:
Model Number
Serial Number
Date of Installation
Name of Installer
LIMITED TANKLESS HEATER WARRANTY (CONTINUED)
SPECIAL STATE PROVISIONS
For heaters installed in California or Oregon,
paragraphs 2(c) (i) (iv) of the section
“WHAT DOES THIS WARRANTY NOT COVER?”
does NOT apply.
All other terms and conditions of this warranty
apply as stated.
PLEASE RETAIN THIS WARRANTY IN A SAFE LOCATION FOR FUTURE REFERENCE