Instruction manual

Private Insurance Claims & Additional Information
Warranty & Repairs
If your sleep therapy equipment should have a problem, we
can assist you with arranging for factory service. We will assist
customers to whom we have sold equipment. Customers
who have obtained equipment elsewhere should contact their
provider for assistance.
Manufacturers vary on how they handle repairs. Please allow
some time so we can contact the manufacturer to see how
it prefers to handle the repair. Sometimes a unit in warranty
will be simply exchanged for a new unit; other times it may be
necessary to send the device in for evaluation. If your device is
in warranty and it needs to be sent in for repair, we can provide
you with a device to use while yours is being repaired.
Repairs out of warranty — Repair costs may be submitted on your
behalf to your insurance company. Insurers vary on coverage for
repairs. You may be liable for a portion or all of the repair cost.
We can rent you a device to use while your unit is being repaired.
This rental cost can be sent to insurance, but you may be liable
for a portion or all of the cost. Equipment out of warranty sent to
the manufacturer will incurr a $75 charge to cover shipping and
handling.
Pricing Policy
The Mayo Clinic Store staff cannot discount new equipment and
supply prices from those in the catalog or current at the time of sale.
Previously used sleep equipment may be available at a discounted
price.
Private Insurance Claim Filing Policy
If you have private insurance, we will gladly le a claim to your
insurance company. At the time of your order, you will need to
provide us with your insurance information, policy number, date
of birth and diagnosis information. We may also need access
to your sleep studies. A physician’s prescription is required.
We cannot le a claim without a valid prescription. Having your
insurance card in your possession is very helpful, as there is
specic information that can assist in claim processing.
We participate with many insurance companies. We can bill
many more insurance companies, but the carriers we have
participation contracts with will generally provide better coverage.
The ultimate determination of benets is between you and the
insurance company. We can assist the processing of claims, but
we do not have control over how well an insurer will pay.
Return Policy
The Mayo Clinic Store — Sleep Apnea Supplies will accept returns
up to 30 days from the original invoice date. The original receipt
or invoice is required. If the issue is related to the device not
meeting your needs or being uncomfortable, please contact us
as soon as possible. Masks, tubing, clothing, pillows and
similar accessories are considered to be single patient use —
disposable; therefore, not returnable. It is difcult to predict how
long these items should last in routine use. Their longevity is related
to many factors such as cleaning frequency, amount of usage and
interaction between the device and the person. You can prevent
interruptions in your therapy by anticipating when items are nearing
the end of their useful life and order another to be available when
needed.
Mask Replacement
Some of the mask manufacturers will allow the return of a mask
if it does not prove to be an adequate t. If there is a problem
with a mask, it must be of a participating manufacturer’s mask
and returned prior to 30 days of use. Your store representative
can advise you if you would qualify for replacement under this
circumstance.
Mask replacement at no charge will be allowed when the mask
replacement is for a mask of equal or less cost than the original.
Examples: A nasal mask device can be exchanged for a different
nasal mask; a full face mask can be exchanged for a different full
face mask or a nasal mask. If a change from a nasal mask to a
full face mask is necessary, the new full face mask will be billed.
Helpful Web Sites
Mayo Clinic Store
http://www.mayoclinic.org/mayo-store
American Sleep Apnea Association
http://www.sleepapnea.org
American Academy of Sleep Medicine
http://www.aasmnet.org
The National Sleep Foundation
http://www.sleepfoundation.org
For general information on sleep
http://www.healthysleep.com
Mayo Clinic Store • Proceeds from products purchased support medical research and education at Mayo Clinic.
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