User guide

Troubleshooting

You can get help on using Sky digital from various places.

• Use this booklet as your full guide to using your Sky±HD box and getting the most out of its exclusive features

The troubleshooting tips in the next pages may come in handy if you have any problems

If you have any problems with your Sky±HD box that aren’t covered in this guide or the other references, call Sky or your broadcaster

• You can find technical help under Interactive > Customer Support > Help & Assistance > Sky±HD

• Press help on your remote for general help on using the Sky Guide screens

• For online help, go to the Customer Support pages of sky.com/help

• Don’t forget the user guides that come with your TV, video/DVD recorder, sound system and any other devices you’re using

• For information about HD, go to sky.com/hd

What’s wrong?

I’ve forgotten my PIN.

All of my recordings fail when

the Sky±HD box is in standby.

Possible reason

—

You may be placing your Sky±HD

box into off mode instead of

standby. Off mode (indicated

by a red power light) turns your

Sky±HD box off and whilst in this

mode, it will be unable to make

any recordings.

What to do now

You can request a reminder or reset your PIN, as follows:

To get a PIN reminder through Sky Guide:

Press interactive on your remote. Select the Customer Support

tab then PIN Reminder and follow the on screen instructions.

To reset your PIN on sky.com:

Go to sky.com/customers and click Manage My Account. Follow

the instructions to log in or register. Click Reset Viewing Card PIN

Number and follow the on screen instructions.

Make sure that your Sky±HD box is in either on mode (green

light), or in standby (amber light) if you wish for it to be able

to make recordings.