User guide

Troubleshooting
Message
The Planner is full. You must delete
an entry before another
programme can be added.
There is insufficient credit [or
space] left on your viewing card.
You have entered your PIN
incorrectly three times. PIN is
now blocked for 10 minutes.
No satellite signal is being received
To use the full range of interactive
services please ensure that
an operating telephone line is
connected
Upgrade your subscription to
view this channel.
What does it mean?
You have already used the
maximum space in your Planner.
There’s not enough credit / space
left on your viewing card account
to buy this programme / store the
information for this programme.
The wrong PIN has been entered
three times in a row.
This could be due to bad weather,
such as strong winds or heavy rain.
Snow on your minidish can also
cause a loss of signal.
Your Sky±HD box is not connected
to an operating telephone line.
You don’t have the right
subscription.
What to do now
Try to delete some programmes from the Planner. Highlight a
programme you want to delete from your Planner and press
the
yellow button (Delete).
First check that the telephone lead between your Sky±HD box and
the socket is properly plugged in. If you still see the message, call the
number shown on your screen so you can order this programme.
You will not be able to access anything that needs a PIN for
10 minutes. If you have forgotten your PIN, see page 97.
If the picture isn’t restored after the weather has cleared, or the
conditions are fine, check that the cables from your minidish are
correctly plugged into the back of your Sky±HD box. Otherwise,
restart your box by following the steps under My Sky±HD box
isn’t working (page 102). If this doesn’t resolve the problem,
call Sky Customer Service on the number provided in your
Terms & Conditions.
Check that the telephone lead between your Sky±HD box and
the socket is properly plugged in. Follow the steps described under
My phone line is not connected (page 101).
Follow the instructions on screen to upgrade your subscription.
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