Sky±HD User Guide Welcome to our handy guide designed to help you get the most from your Sky+HD box. Whether you need to make sure you’re set up correctly, or simply want to learn more about all the great things your box can do, all the information you need is right here in one place.
Welcome to your new Sky±HD box An amazing piece of kit that offers you: • A ll the functionality of Sky± • A choice of over 50 HD channels, depending on your Sky TV subscription • Up to 60 hours of HD storage • Follow this guide to find out more about your Sky±HD box
Contents Overview page 4 Enjoying Sky Box Office entertainment page 56 Let’s get started page 9 Other services page 60 Watching the TV you love page 17 Get the most from Sky±HD page 63 Pausing and rewinding live TV page 27 Your Sky±HD box connections page 85 Recording with Sky± page 29 Green stuff page 90 Setting reminders for programmes page 40 For your safety page 94 Using your Planner page 41 Troubleshooting page 97 TV On Demand page 48 HD jargon buster page 107 S
Full Contents Overview About your Sky±HD box Your Sky±HD box Your Sky±HD remote Complete overview of what’s on with Sky Guide Let’s get started Turning your Sky±HD box on and off Your viewing card Your Sky±HD remote and your TV Changing the volume Changing channels About the Now, Next & Later banner Codes used in the programme information banner Overview of Sky Guide options Watching the TV you love Finding a specific channel in TV Guide TV Guide Quick Links Choosing your favourite channels What’s on y
Enjoying Sky Box Office entertainment Ordering Box Office programmes Choosing a start time that suits you Watching Box Office programmes Paying for Box Office programmes Ordering over the phone Other services Going interactive Playing games Teletext Get the most from Sky±HD Having more control over what the kids watch Changing your PIN About your PIN Hiding adult channels Restricting rated programmes Restricting specific channels Controlling the use of charged services PIN protecting kept programmes Res
Overview 1 About your Sky±HD box 2 Your Sky±HD box 3 Your Sky±HD remote 4 Complete overview of what’s on with Sky Guide 4
1 About your Sky±HD box With your Sky±HD box, a compatible HD ready TV and the relevant subscriptions you can enjoy fantastic Sky entertainment in stunning high definition, as well as all the features and benefits of Sky±. Sky currently has the widest choice of HD channels in Europe, across sports, movies, arts, drama and documentaries. Enjoy over 27,000 hours of HD programmes a month – that’s more than three times the standard definition output of the UK’s five terrestrial channels combined.
Your Sky±HD box Top 2 back up jumps back to last page or to previous level in Sky Guide screens tv guide shows TV listings i reveals more about a programme arrows show what’s on other channels turns your Sky±HD box on, to standby or off or highlight on screen options select confirms a menu option Front rewinds a recording or live TV stops playing back a recording records a programme plays a recording pauses a recording or live TV fast forwards a recording Overview lights green when you’re onl
3 Your Sky±HD remote sets your remote to control your Sky±HD box t urns your Sky±HD box on, to standby or off and turns your TV on and off sets your remote to control your TV gives options including subtitles, favourite channels and turning off the mini TV shows Box Office programmes provides interactive services shows TV and radio listings tells you more about a programme turns your TV’s sound on and off changes channel or goes up/down a page changes your TV’s volume confirms a menu option s
4 Complete overview of what’s on with Sky Guide You control what you watch on your Sky±HD box by browsing the on screen Sky Guide using your remote.
Let’s get started 1 Turning your Sky±HD box on and off 2 Your viewing card 3 Your Sky±HD remote and your TV 4 Changing the volume 5 Changing channels 6 About the Now, Next & Later banner 7 Codes used in the programme information banner 8 Overview of Sky Guide options 9
1 Turning your Sky±HD box on and off Press the Sky button on your Sky±HD remote to turn the box on, and wait for a few moments for it to start up. To turn your Sky±HD box to standby, press the standby button on your remote. To turn your Sky±HD box to off, press and hold the standby button for 5 seconds on your remote. The standby light on the front panel is red when your Sky±HD box is plugged into the mains but turned off. The light is green when your Sky±HD box is on.
2 Your viewing card Your viewing card needs to stay in your Sky±HD box at all times so you can watch all the Sky TV channels you’re entitled to. The viewing card slot is under the flap on the front of your Sky±HD box. There’s no need to remove the viewing card unless it’s faulty or has expired. Please remember these cautions: • Don’t remove or re-insert the viewing card unnecessarily • Don’t bend the viewing card • Keep the card away from heat and sunlight • Keep the card dry.
3 Your Sky±HD remote and your TV Your Sky±HD remote can work with both your Sky±HD box and your TV. Press tv on the remote to switch control from the Sky±HD box to the TV. Press Sky to go back to controlling the Sky±HD box. The Sky installer should have already set up the remote for you. If you change your TV, you need to reset the remote to work with your new TV. See Setting up and resetting your remote (page 77) for details.
4 Changing the volume Use the remote’s vol +/- button to change the volume of your TV. You can turn the vol altogether by pressing the mute button. 5 Changing channels To go through the channels one at a time, press the channel +/button on your remote and wait for the channel to change. If you know a channel’s number you can enter it on the remote to jump straight to that channel. For example, enter the sequence 5-0-1 for Sky News.
6 About the Now, Next & Later banner The Now, Next & Later banner is your ultimate on screen helper — it lets you see what’s on now, next and later, change channels, set reminders, record programmes if you have a Sky± subscription, and see which programmes you are recording right now, all without interrupting what you’re watching.
7 Codes used in the programme information banner Rating codes Letter codes U Universal, suitable for all audiences including young children. HD This is a High Definition programme. HD programmes are shown in widescreen. PG Parental guidance is recommended. Some discretion may need to be applied as to the suitability of the film for younger or impressionable children. 12 Suitable for viewers aged 12 years or over. More mature themes or language make the film unsuitable viewing for young children.
8 Overview of Sky Guide options The top menu allows you to pick an option from any Sky Guide screen by scrolling left/right to highlight your choice, and then pressing select.
Watching the TV you love 1 Finding a specific channel in TV Guide 2 TV Guide Quick Links 3 Choosing your favourite channels 4 What’s on your favourite channels 5 Seeing what’s on the HD channels 17
6 Identifying HD programmes 7 Finding a specific programme 8 Going back to the channel you last watched 9 Finding out more about a programme with the i button 10 Finding and listening to radio channels Watching the TV you love 18
1 Finding a specific channel in TV Guide TV Guide lists channels by channel number.
2 TV Guide Quick Links Many of the genre tabs in the TV Guide contain Quick Links to give you quick and easy access to different parts of the Sky Guide. Channels will display the channel listing for the genre you have selected. Recordings links through to the recordings of the same genre in your Planner. On Demand links to the library of On Demand content for that genre. Connect your Sky±HD box to any broadband router to access the full On Demand service.
3 Choosing your favourite channels Once you get to know what channels you watch most often, you can set them up as your favourites so you can find them more easily. To store your favourites: 1 Press services (for Options), press down then select the Favourites tab. A list of available channels appears. 2 Highlight a channel you want as one of your favourites and press the yellow button (Favourite). A tick appears next to the channel. 3 Choose up to 50 channels and press the (Save) when you’re done.
4 What’s on your favourite channels Once you’ve marked channels as your favourites (page 21), you can choose to see what’s on those channels only. Your favourite channels are marked with a tick To see what’s on your favourites without interrupting what you’re watching, just keep pressing the blue button. The first channel you see when you press the blue button is the channel you last watched. Press the blue button again to get to your favourites.
5 Seeing what’s on the HD channels To see listings for HD channels only, go to TV Guide and select the HD & 3D tab. In Now, Next & Later and general listings, you can spot HD channels easily as they have the letters HD after the channel name, for example, Sky 1 HD.
7 Finding a specific programme You can search for a specific programme, or type of programme, showing in the next 7 days, available On Demand, or stored in your Planner using the Search option. See also Managing your Planner page 43. To start, press tv guide then the blue button (Search). Searching by title To search for a programme using the first word in the title, use the remote number keys (as though you were typing a text message).
8 Going back to the channel you last watched When you’re watching TV and decide to go back to the channel you were watching before, just press the blue button. The banner appears, showing the last channel you watched. Press select to tune to that channel. The blue button can also be used to watch your favourite channels. See Choosing your favourite channels (page 21).
10 Finding and listening to radio channels You can tune to radio channels in the same way as TV channels: 1 Use the up/down arrow to browse through the channels shown in the Now, Next & Later banner. Radio channels appear with a speaker symbol next to them. 2 Press select when you see the radio channel you want to listen to. You can see the entire list of radio channels as follows: 1 Press box office, scroll right to Radio press select.
Pausing and rewinding live TV 1 Saving after pausing or rewinding live TV 2 Changing how far back you can rewind live TV Watching the TV you love 27
1 Saving after pausing or rewinding live TV After pausing or rewinding live TV, if you haven’t got time now to watch what you’ve missed you can save the programme to your Planner, as follows: 1 After rewinding or pausing live TV, press record or select. The Now, Next & Later banner appears showing the programme’s name. To save the programme, press record to show the banner, then record again 2 Press record. The symbol appears next to the programme name and the recording is stored in your Planner.
Recording with Sky± 1 Recording without interrupting what you’re watching 2 Recording from Sky Guide listings 3 Recording from anywhere you go 4 Recording a promoted programme 5 When recordings clash 6 Avoiding recordings being deleted 7 PIN protecting kept recordings 8 Cancelling current and future recordings 29
9 Deleting existing recordings 10 Undelete a recording 11 Keeping an eye on available disk space 12 Disk space warning 13 Recording radio channels 14 Adding extra time to the start and end of recordings Recording with Sky± 30
1 Recording without interrupting what you’re watching To record… the programme you’re watching now: press the record button on your remote. When the banner appears, press record again. Press record twice to save what you’re watching something that’s on later and/or on a different channel: use the Now, Next & Later banner. When you see the programme you want, press record.
2 Recording from Sky Guide listings If you see something you want to record in TV Guide, On Demand or Sky Box Office listings, highlight it and press record. When you press record on a programme in the TV Guide, Sky± checks to see if the programme is part of a series and, if so, gives you the choice of recording this episode only or the remainder of the series. Highlight Record Once or Record Series by pressing up/down and press select. The symbol appears next to the programme.
5 When recordings clash Remember Sky± can only record two programmes at the same time. If you try to select a programme to record and it clashes with others you’re currently recording, or are set to record in your Planner, you have to choose which recordings to keep. When three or more recordings are set, you’ll be asked to select which of the recordings to keep.
6 Avoiding recordings being deleted It takes just the press of a button to delete a programme from your Planner. To avoid unplanned deletions, use the Keep option. SHORTCUT To protect a programme, go to your Planner. + green Highlight the programme and press the blue button (Keep). The programme is now marked for Keep, shown by the symbol: K Sky Guide now won’t delete the recording without asking you if you’re sure. When you’re running out of disk space, programmes marked for Keep won’t be deleted.
8 Cancelling current and future recordings To cancel a current or future recording... without interrupting what you’re watching: browse to the programme in the Now, Next & Later banner and press record. The symbol disappears. straight from your Planner: highlight it and either press record to just get a reminder instead OR use the yellow button (Delete) to delete the entry completely. See also Deleting existing recordings below.
10 Undelete a recording All programmes deleted from the Planner will be moved to the Deleted tab in your Planner. Recordings in the Deleted tab will be kept as long as there’s additional, unused space on your Sky±HD box. However, recordings in the Deleted tab will be automatically permanently deleted by your Sky±HD box, according to the order they were originally deleted, if space is required for new recordings. You can chose to Permanently delete, or Restore recordings in the Deleted tab.
11 Keeping an eye on available disk space Remember that because your Sky±HD box records onto its hard disk there is a fixed amount of storage space for recordings and On Demand downloads. To see how much space each programme is using, highlight a programme in your Planner and check the yellow part of the indicator bar. The bigger the yellow part, the more space the programme is using.
13 Recording radio channels You can record radio channels as follows: 1 Find the radio channel you want by following the steps on page 26. 2 Highlight the channel and press record. The Manual Record screen appears. 3 If you need to, change the Channel Number/Name with the left/right arrow or by keying in the number. 4 Highlight Day and use the left/right arrow to choose the day of the recording. 5 Highlight Start Time and key in the start time of the recording with the number buttons.
14 Adding extra time to the start and end of recordings Your Sky±HD box automatically tries to find the best recording slot for your recorded programmes, and aims to capture the entire programme even if it overruns. You can change the automatic setting and choose to add extra minutes either side of the scheduled recording, as follows: 1 Press services (for Options), press down then select the Sky± Set Up tab.
Setting reminders for programmes If you don’t want to miss a TV programme, Sky Guide can remind you when it’s about to start. When you see a future listed TV programme you want to watch, simply highlight it and press select. When you press select, your Sky± checks to see if the programme belongs to a series. If so, it gives you the choice of setting the reminder once only or for the entire remainder of the series. Highlight Remind Once or Remind Series and press select.
Using your Planner 1 Managing your Planner 2 Setting the Series Link function in your Planner 3 Choosing a recording to watch 4 Picking up from where you left the last recording 5 The Play symbol 41
6 Checking the remaining viewing time 7 Fast forwarding and rewinding 8 Pausing 9 Slow motion 10 Stopping playback Using your Planner 42
1 Managing your Planner Middle menu Use the Planner tab options to filter the programmes and get a better overview: All Shows everything in your Planner in date order, with the oldest programme listed first. Genre tabs Shows your recorded programmes grouped by genre, (Entertainment, so for example, the Movies tab will show all the Lifestyle...) movies you’ve recorded. Downloads On Demand programmes that are downloading or scheduled to download.
2 Setting the Series Link function in your Planner When you set a reminder or a recording for a programme that belongs to a series, you can choose either just that episode or the remainder of the series (where the Series Link function is available). Once a programme is in your Planner, you can choose the Series Link option here too so you can automatically record or get reminders for the entire series.
3 Choosing a recording to watch All recordings are stored in your Planner. SHORTCUT 1 Go to your Planner. + green 2 Highlight the recorded programme and press play or select. The Playback screen appears and you may need to enter your PIN. 3 Use the left/right arrow to choose your starting point: Start — plays the recording from the beginning. End — plays back the last 10 seconds of the recording. This is handy if you want to check the whole programme was recorded.
4 Picking up from where you left the last recording If you hadn’t finished watching the last recording you played back, simply press play to return to where you left off. To play the last recording you watched, just press play, then play again Your Planner appears with the relevant programme highlighted, as long as the recording still exists and wasn’t played back to the end last time. To start playback from here, press play or select.
7 Fast forwarding and rewinding Press fast forward or rewind to move to a different place in the recorded programme. The fast forward/rewind symbol appears, showing the elapsed time and the speed. Rewind and fast forward at 4 different speeds Rewind symbol Fast Forward symbol You can increase the speed by pressing fast forward or rewind repeatedly. There are four speed settings to choose from: x2, x6, x12, x30. If you want to decrease the speed, press the opposite button.
TV On Demand 1 About On Demand 2 Seeing what’s available to watch On Demand 3 Watching a programme with On Demand 4 About your downloaded programmes 5 Managing your usage 6 Restricting On Demand viewing 7 Opting out of On Demand 48
1 About On Demand Sky’s On Demand service gives you a library of TV On Demand once you’ve connected your Sky±HD box to your broadband router. It’s ready to watch when you are. And for no extra monthly cost.
2 1 Seeing what’s available to watch On Demand Once your Sky±HD box is connected to broadband, press tv guide then the red button (On Demand). 2 You’ll go straight into the Showcase section, which is a selection of the week’s best TV from Sky. To access the full library of programmes available, use the left and right arrows to highlight a specific category such as movies or entertainment, then press select. Or to choose a programme by channel, scroll left and select the channels tab.
2 Seeing what’s available to watch On Demand (continued) If you haven’t yet connected your Sky±HD box to broadband, you can catch up on a selection of the week’s best TV. 1 Press tv guide then the red button (On Demand). 2 You’ll see the full list of programmes available; OR use the left/ right arrows to highlight a category of programmes such as Movies or Sport then press select. The most recently added programmes appear at the top of the list.
3 Watching a programme On Demand It’s easy to watch programmes On Demand — just follow the simple steps below. If you would rather see a sneak peek first, look for the trailer icon and press the red button. Step 1 Step 2 You can see how much has been downloaded so far in the programme summary area. If you can see the symbol, you can start watching straight away. If not, press select to start downloading the programme.
4 About your downloaded programmes You’ll find all of the programmes you’re downloading in your Planner, under the downloads tab. Once a download is complete, the programme will also appear in the ALL tab with all of your other Sky± recordings. Programmes download one at a time so if you’ve selected several programmes to download, they’ll be queued in your Planner. The show at the top of the list will download first.
6 Restricting On Demand viewing All your parental control settings apply to On Demand programmes, with the exception of Channel Restrictions. For details on using your PIN and parental control settings, see Having more control over what the kids watch (page 65). To watch a rated programme before its normal watershed time, you need to enter your PIN. The times are shown below.
7 Opting out of On Demand On Demand is available to all Sky TV customers with a compatible Sky±HD box at no extra monthly cost. However, you can turn off a selection of On Demand programmes being automatically received by your box, if you want. Use On Demand to set On Demand on or off 1 Press the services button on your remote to go into the options menu. Press select and scroll right to select the Customise tab. 2 Highlight Enable On Demand Showcase and use the left/right arrow to choose OFF.
Enjoying Sky Box Office entertainment 1 Ordering Box Office programmes 2 Choosing a start time that suits you 3 Watching Box Office programmes 4 Paying for Box Office programmes 5 Ordering over the phone 56
1 Ordering Box Office programmes Here’s how you order Sky Box Office programmes: 1 Press box office on your remote, then press select. 2 Scroll left/right to highlight the category you want, for example, Start Time to see what films are showing next. 3 Press select. 4 Scroll up/down to highlight a programme. 5 Press select to purchase it now or to set a reminder for later. OR press record to store it in your Planner so you can watch it later.
2 Choosing a start time that suits you In the Sky Box Office pages you’ll see the Series Stack symbol. This means the programme is being shown at different times. Highlight the programme and press select to see the Showings page. From here you can choose your preferred time slot. You can also watch movie rentals On Demand with the Sky Store. Choose from over 1,000 movies to rent instantly through your Sky±HD box, with prices starting from just 99p. They’re ready to watch when you want.
3 Watching Box Office programmes When you record from Sky Box Office, the programme is stored in your Planner for a fixed amount of time before it’s deleted. The amount of time depends on the programme, but is typically seven days. Watch the recording before the time and date of deletion shown Disk space needed If you don’t watch any part of the programme in this time, you won’t be charged for it and it will be deleted.
Other services 1 Going interactive 2 Playing games 3 Teletext 60
1 Going interactive Get more from your Sky±HD box with interactive services. Using Sky Active, for instance, you can upgrade your viewing, add Sky Broadband and Talk, choose Multiroom, upgrade your Sky box, manage your Sky Account and more. To access Sky Active and other interactive services, press the interactive button on your remote, then press select.
3 Teletext To use digital text services, press text on your remote while you’re watching a channel. If the channel you’re watching doesn’t have digital text, you see a message telling you how to use teletext instead. From the digital text service, press Sky at any point to go back to what you were watching.
Get the most from Sky±HD 1 Having more control over what the kids watch 9 Restricting programmes in your Planner 2 Changing your PIN 10 Entering a PIN for pre-watershed playback 3 About your PIN 11 Turning off PIN controlled restrictions 4 Hiding adult channels 12 Sharing your Sky±HD box 5 Restricting rated programmes 13 6 Restricting specific channels 14 programmes 7 Controlling the use of charged services 15 Important information for customers 8 PIN protecting kept programmes 16 Your mini T
17 Saving bookmarks 24 Replacing the batteries 18 Managing and deleting bookmarks 25 Adding additional subscriptions 19 Skipping to bookmarks 26 in Sky Guide 20 Starting playback from a bookmark 27 Watching your added channels 21 Setting up and resetting your remote 28 Changing the picture settings 22 If the set up didn’t work 29 Copying programmes to video/DVD 23 Alternative set up 30 Get the most from Sky±HD Adding channels that aren’t listed Changing how the Circular Playback Display work
1 Having more control over what the kids watch Because of the range of channels on offer, there may be a few you’d rather your kids didn’t watch. With a PIN and the right settings, you can avoid many unsuitable channels being shown without your permission. For more control over who watches what, start by pressing services, scroll left to Parental Control and press select. You now need to enter your four digit PIN (see below).
4 Hiding adult channels You can hide all channels classed as ‘adult’ from all channel listings: 1 Go to Parental Control > Adult Channels. 2 Highlight Remove Adult Channels and use the right arrow to choose ON. 3 Press the green button (Save Settings) when you’re done. If you want to be able to see the adult channels again, just choose OFF in the Adult Channel screen. Adult programmes are removed from all listings apart from your Planner.
6 Restricting specific channels If there is just one or a few specific channels you would prefer members of the family not to watch, you can lock them one by one, as follows: 1 Go to Parental Control > Channel. This page lists all the channels by channel number. 2 To find the channel, key in the channel number if you know it, or use ch- or ch+ to go one page up or down.
8 PIN protecting kept programmes In your Planner, you can mark recordings for Keep to prevent them from being deleted accidentally (page 34). You can take this further and have Sky Guide ask for the PIN before a kept recording can be deleted. Set this up as follows: Go to Parental Control > Other. 1 2 Highlight PIN Protect Kept Programmes and use the left/right arrow to choose ON. Now anyone who wants to delete a kept recording has to enter the PIN first.
10 Entering a PIN for pre-watershed playback You need to enter your PIN to watch a rated programme before its normal watershed time (including On Demand programmes). programme rating 18 15 12 PG U when PIN is needed before 9pm before 8pm before 8pm if a PIN has been set up for this rating if a PIN has been set up for this rating To turn off the pre-watershed PIN option for all your recorded programmes and On Demand programmes: Press services, scroll left to Parental Control then enter your PIN.
12 Sharing your Sky±HD box If you have a mobile or tablet device with the correct version of the Sky± app, it’s possible to use the application to control your Sky±HD box and view the recordings in the Planner when the devices are connected to the same wireless network. If you’d like to prevent the Sky± app from connecting and controlling your Sky±HD box, you can turn this setting off. 1. Go to Parental Controls > Sharing 2.
13 Watching TV with subtitles or audio description To play an audio description or show subtitles you can: 1 Press help on your Sky remote when you’re watching TV. 2 If the Audio Description or Subtitles option is available, use the left/right arrow to choose ON then press select. You can also change the audio description and subtitles settings in the Options menu: 1 Press services (for Options), press down then select the Subtitles tab.
14 Finding subtitled or audio described programmes Sky Guide can bring your attention to programmes that have subtitles or an audio description. To set this up, follow these steps: 1 Press services (for Options), press down then select the Subtitles tab. 2 Highlight Highlighted Programmes and use the left/right arrow to choose Audio Description or Subtitles.
15 Important information about Single Satellite Feed installations Do you have a Single Satellite Feed like this? After installation of your Sky±HD box you may see some incomplete information or error messages on screen. Don’t worry, it’s easy to fix — just follow these instructions to switch the Single Feed Mode to ON. TV SAT FM-DAB Switching the Single Feed Mode to ‘ON’ 1 First, ensure that the satellite feed is connected to Dish Input 1 on the back of your set top box.
16 Your mini TV setting Turning the mini TV off removes the mini tv picture in your Sky Guide and mutes the programme audio. To turn your mini tv off: 1 Press services (for Options), press down then select the Customise tab. 2 Under Mini TV Mode, press left/right to choose OFF. The mini TV disappears and the programme audio is muted. 3 Press the green button to confirm (Save Settings).
17 Saving bookmarks When you’re watching a recorded programme and you see something you want to bookmark, press pause and then the red button. The Bookmarked symbol appears in the corner of the screen. Press play to carry on watching the programme. 18 Bookmarked symbol Managing and deleting bookmarks To see all bookmarks within a recording, press pause then the green button when you’re playing it back. A list of bookmarks appears, showing their place in the programme.
19 Skipping to bookmarks To go to the next bookmark while you’re playing back a recording, press and hold rewind or fast forward until the screen skips to the next bookmark. Skip Back symbol Skip Forward symbol The Skip Forward/Back symbol appears in the corner of the screen.
21 Setting up and resetting your remote If you leave empty batteries in your remote for too long, you may need to reset it to work with your TV. If this has happened, or for any other reason the remote doesn’t work with your TV, follow these steps carefully: 1 Look up your TV’s brand and code in the list on the right. If you can’t find it here, see Alternative Set Up (page 78). 2 Turn your TV and Sky±HD box on and press tv on your remote control.
22 If the set up didn’t work If you followed the set up carefully but can’t see TV Guide at the end of it, follow these simple steps: 1 Check and make a note of which TV channel you use for watching Sky digital TV. 2 Press tv on your remote. 3 Hold down select and the green button together until the red light on your remote blinks twice (this is after about 2 seconds). 4 Key in the channel number your TV uses for watching Sky digital TV and press select and hold for 2 seconds.
24 Replacing the batteries Your remote runs on AA batteries (MN1500, LR6 or UM-3). When it’s time to replace them, Sky Guide gives you a warning message and a low battery symbol appears in the banner. Take the empty batteries out straight away and replace both batteries at the same time. Please don’t put old batteries in the everyday household rubbish. They should be taken to a special environmentally friendly collection point.
25 Adding additional subscriptions Telephone numbers You can find Sky and other broadcasters’ phone numbers in your Sky Guide: Press services (for Options), press down then select the Contact Us tab. This list includes specific numbers for Sky± and Sky±HD. When you call, please have your system information available as we will need this to deal with your problem. To find this information, press services, scroll right and select Settings then select the Details tab.
26 Adding channels that aren’t listed in Sky Guide Some channels can be received by your Sky±HD box but don’t appear in Sky Guide listings. Your Sky±HD box is designed to receive digital television signals transmitted at 28.2 or 28.5 degrees east, either unencrypted or encrypted using BSkyB’s encryption system. It may be possible to receive other digital satellite signals but it’s not guaranteed.
28 Changing the picture settings When your Sky±HD box was installed, your engineer should have set the picture settings at the right level to suit your equipment, so we recommend you don’t adjust them here unless you find it absolutely necessary. Sky’s HD service uses two HD picture formats. The first, 1080i, brings the number of rows in the frame up to 1080 — that’s over 500 more than a standard PAL image. The other, 720p, shows 720 rows in each frame and refreshes the screen at twice the rate of 1080i.
29 Copying programmes to video/DVD To free up space on the hard disk or in your Planner, you can copy recorded programmes onto video or DVD. While copying, you can watch the recording being copied but you can’t watch any other programme. HD programmes are copied in standard definition quality. Copy to your video/DVD recorder as follows: 1 Make sure your video/DVD recorder is set up properly. Refer to your video’s user guide and see page 86 of this guide for details.
30 Changing how the Circular Playback Display works The Circular Playback Display on the front panel of your Sky±HD box lights up whenever you are recording or using the playback functions. You can change when and how the indicator lights up You can change the way the Circular Playback Display works, as follows: 1 Press services (for Options), press down then select the Sky± Set Up tab. 2 Highlight Circular Playback Display and use the left/right arrow to change the setting.
Your Sky±HD box connections 1 Basic set up 1 2 Basic set up 2 3 Connecting other devices 4 Switching on Dolby® Digital audio 5 Adjusting sound synchronisation 85
1 Basic set up 1 Does your compatible HD ready TV have an If so, all you need is the supplied lead. port? Basic set up 1 lead Telephone socket Broadband router HDTV Mains socket Minidish WARNING! You must disconnect your Sky±HD box from the mains supply before you connect your Sky±HD box to (or disconnect it from) any other equipment. Use only the supplied mains lead to connect your Sky±HD box to the mains supply.
2 Basic set up 2 If your TV has a DVI port you need an audio (L/R) cable and an to DVI lead (or an adapter for the supplied lead). Audio (L/R) cable Basic set up 2 Telephone socket to DVI lead Minidish Broadband router Mains socket HDTV WARNING! You must disconnect your Sky±HD box from the mains supply before you connect your Sky±HD box to (or disconnect it from) any other equipment. Use only the supplied mains lead to connect your Sky±HD box to the mains supply.
3 Connecting other devices To connect your box to a DVD/video recorder or a TV aerial, follow the set up shown on the right. See also the user guides supplied with your devices. If you notice that the picture quality is affected, connect your Sky±HD box directly to the TV instead of through the DVD/video recorder.
4 Switching on Dolby® Digital audio With the digital audio outputs you can connect your Sky±HD box to a compatible home cinema system and listen to programmes broadcast in Dolby® Digital audio. For this you need an optical or coaxial cable (not supplied) and you need to change the default settings on your Sky±HD box: 1 Press services, scroll right to Settings 2 Highlight Digital Audio Output and use left/right to choose Dolby D. 3 Press the and press select.
Green stuff 1 Saving energy with standby 2 … and Auto Standby 3 Recycling electrical and electronic products 4 Recycling packaging 5 Disposing of batteries 6 More information 90
1 Saving energy with standby Switching your Sky±HD box to standby when it’s not in use will reduce the amount of energy that it uses. Remember that the box can still make recordings when in standby so we recommend you make a habit of pressing the standby button (so the light on the box turns amber) as soon as you finish watching TV. Amber = Standby Alternatively, you can switch your Sky±HD box off by pressing and holding the standby button for 5 seconds (so the light on the box turns red).
3 Recycling electrical and electronic products The crossed out wheeled bin symbol is used to mark products that should not be disposed of with general household waste, but collected separately for reuse or recycling. Recycling electrical or electronic waste equipment helps to conserve valuable natural resources and ensures that it is recycled in a manner that protects human health and the environment. You can take your old electrical or electronic waste equipment to your local recycling centre.
5 Disposing of batteries The marking, shown left, on the battery indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66. If batteries are not properly disposed of, these substances can cause harm to human health or the environment.
For your safety 1 Using equipment safely 2 Warnings and cautions 3 Mains plug and its fuse 4 Connecting to the mains supply 94
1 Using equipment safely Your Sky±HD box has been manufactured to meet international safety standards, but you must take care if you want it to perform properly and safely. It is important that you read this booklet completely, especially the ‘Warnings and Cautions’ instructions. If you have chosen the self set up option you should follow the instructions set out in your Sky±HD self set up guide.
3 Mains plug and fuse The supplied mains plug may be a non-rewireable type or a rewireable type. Both types contain an approved 3A fuse. If you need to replace the fuse, use an ASTA or BSI approved BS 1362 fuse, rated at 3A and marked with either of these symbols. Non-rewireable plugs have the fuse beneath a fuse cover on the plug face. Use a screwdriver to lever off the fuse cover, replace the fuse with a new one and refit its cover. Never use a plug if its fuse cover is missing.
Troubleshooting You can get help on using Sky digital from various places.
What’s wrong? Possible reason What to do now I can’t find my HD programmes — Your HD channels are listed separately. Go to TV Guide and select HD. If you can’t see them here, you may not have the right subscriptions or equipment. To upgrade to Sky±HD, call us. Nothing is happening on screen / my screen is blank. Your Sky±HD box may not be plugged into the mains. 1 Your TV may not be able to detect the input automatically. 1 Make sure that your cable is connected to both your HD box and your TV.
What’s wrong? Possible reason What to do now My remote isn’t working. Your Sky±HD box may be off or not plugged into the mains. The batteries in your remote may be flat or an obstacle may be between your remote and your box. Make sure you point your remote directly at your Sky±HD box, and that nothing is between the two. The remote command light on your Sky±HD box and on your remote should flash each time you press a remote key. If neither light flashes, check the batteries in your remote.
What’s wrong? Possible reason What to do now The start of a programme was not recorded. You set up numerous back to back recordings. Sky prioritises the end of an existing recording over the start of a new one. To get your Sky±HD box to record in the most efficient way, see Adding extra time to the start and end of recordings (page 39) and change the settings back to Automatic. My phone line is not connected. Your phone line is not physically connected to your Sky±HD box.
What’s wrong? Possible reason My phone line is not connected (continued) B There’s more than one phone B Reconnect your Sky box(es) to the correct phone line line in your home but you’ve (the one you have registered with us), then follow the connected one or more of your ‘callback’ procedure below. boxes to the line that’s NOT registered to your Sky account.
What’s wrong? Possible reason I can’t find a channel I have watched before. The channel name or number may Check the TV Guide listings to search for the channel. have changed. Alternatively, the channel may be listed under a different tab option, may no longer be broadcast, or may no longer be part of your subscription package. I can’t get a picture on my HD channels. You may not have the right subscriptions or equipment. The resolution output setting may be incompatible with your TV set.
Display messages Read these tips if you see a message on screen and you don’t know what to do next. Message What does it mean? What to do now Insert your viewing card. There’s no viewing card in the viewing card slot of your Sky±HD box. Insert or reinsert your viewing card in the direction of the arrow. The card holds all the information your Sky±HD box needs to know about your subscription. There is a problem with your viewing card. Your Sky±HD box cannot recognise your viewing card.
Message What does it mean? What to do now The Planner is full. You must delete an entry before another programme can be added. You have already used the maximum space in your Planner. Try to delete some programmes from the Planner. Highlight a programme you want to delete from your Planner and press the yellow button (Delete). There is insufficient credit [or space] left on your viewing card.
Message What does it mean? What to do now No signal found. Your Sky±HD box couldn’t find a signal after you asked it to find new channels. Check the settings you entered were right. This programme is no longer available. You selected a programme that is no longer available in your Planner. Select another programme. Digital text is not available during playback. Your Sky±HD box cannot show digital text while you’re playing a recording or in live pause.
Message What does it mean? What to do now The batteries in this remote control are low. Please replace within the next few days (or you see a battery symbol in the Now, Next & Later banner). The batteries in the remote control need to be changed to avoid losing your remote control settings. Change the batteries in your remote control as soon as possible. See Replacing the batteries (page 79). You have entered the wrong channel number.
HD jargon buster DVI Digital Video Interface. Provides high bandwidth digital connection between a video source and a TV. Audio is carried separately. A High Definition Multimedia Interface is like a High Definition scart cable, a high bandwidth digital connection for both video and audio. ensures the best video signal is sent from the source (HD signal) to the display (LCD, Plasma, DLP). It does this by sending uncompressed video and multi channel audio to the TV through one single cable.
Specifications The following specifications are for the Sky±HD box made by BSkyB, Pace and Samsung. Specifications may change without notice DRX890 Specifications Operating voltage: Power consumption: Weight: Dimensions: UHF modulator: Operating temp. range: Storage temp. range: Hard disk capacity: Connectors MAINS INPUT: DISH INPUT 1: DISH INPUT 2: TELEPHONE LINE: RS-232: 230V AC; 50Hz 45W (max.) / LNB switching +13/+18VDC 275mA MAX/22kHz 4.1kg (packed) 346mm x 255mm x 73mm (inc.
Specifications continued Pace Mk1 and Mk2 Specifications Operating voltage: Power consumption: Weight: Dimensions: UHF modulator: Operating temp. range: Storage temp. range: Hard disk capacity: Connectors 230V AC; 50Hz 45W (max.) / LNB switching +13/+18VDC 275mA MAX/22kHz 5kg (packed) 399mm x 295mm x 81mm (inc. rubber feet and connectors) CCIR PAL System I; Ch.
Specifications continued Samsung Mk1 and Mk2 Specifications Operating voltage: Power consumption: Weight: Dimensions: UHF modulator: Operating temp. range: Storage temp. range: Hard disk capacity: 230V AC; 50Hz 45W (max.) / LNB switching +13/+18VDC 275mA MAX/22kHz 5kg (packed) 399mm x 295mm x 81mm (inc. rubber feet and connectors) CCIR PAL System I; Ch.
THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON COMMERCIAL USE OF A CONSUMER TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE mpegla.
