Owner`s manual
51
We want you to know that your TreadClimber
®
machine is a superior product. Your satisfaction is guaranteed. If,
for any reason, you are not 100% satisfi ed with your TreadClimber
®
machine, please follow the instructions below
to return your merchandise and receive a refund of the purchase price, less shipping and handling.
This TreadClimber
®
Satisfaction Guarantee applies only to merchandise purchased by consumers directly from
Nautilus, Inc. This guarantee does not apply to sales made by dealers or distributors.
1. Call a TreadClimber
®
Representative at 1-800-605-3369 for a Return Authorization Number (RMA). An RMA
will be granted if:
a. The TreadClimber
®
exercise machine was purchased directly from Nautilus, Inc.
b. The request to return the product is within 6 weeks of the delivery date of your merchandise.
2. If an RMA is granted, the following instructions will prevent delays in the processing of your refund.
a. The merchandise must be returned to the address given to you at the time of the Return Authorization
Call.
b. All returned merchandise must be properly packaged in good condition, preferably in the original
boxes.
c. The exterior of the boxes should be marked clearly with:
Return Authorization Number
Your Name
Your Address
Your Phone Number
d. Additionally, a piece of paper with your name, address and phone number or copies of your original
invoice should be placed in each box of merchandise.
e. Your RMA number is time sensitive. Your shipment must be post marked within two weeks from the
date the TreadClimber
®
Representative issued the Return Authorization Number.
Note: You are responsible for return shipping and for any damage or loss to merchandise that occur during
return shipment. Nautilus recommends that you obtain tracking numbers and insure your shipment.
Unauthorized Returns
Nautilus, Inc. defi nes an unauthorized return as any merchandise returned to our facilities without a valid and
current Return Merchandise Authorization (RMA) number issued by Nautilus. Failure to properly mark packages
with a valid RMA number, or allowing an RMA number to expire, will cause Nautilus, Inc. to consider a return
unauthorized. Any merchandise returned without a RMA number will not be subject to a refund or credit and
Nautilus will discard the product. The customer assumes all shipping and handling charges for any unauthorized
return.
100% Satisfaction Guarantee