Instructions / Assembly

SC2187401-BO-00(Eng) 21 of 23 20150120 ver.1
TROUBLE SHOOTING
Problem
Reason
Possible Solution
Power light malfunction.
Poor connection between
plug and socket.
Check the socket connection or
reconnect the plug into the socket
again.
Control panel malfunction.
Refer to user manual P.15 “How
to RESET control panel” to reset
the control panel. If still cannot
work, please contact customer
service at [phone].
House fuse is activated.
Check if any other appliances are
not operating on the same socket
connection then check household
fuses.
Power light is on but the
heating element is not
operated.
Have not pressed “ON/OFF”
button.
Press “ON/OFF” button.
Reach the preset
temperature.
Wait for the unit to cool down
below the preset temperature or
set for a higher temperature.
Heating element failure.
Contact customer service at (888)
837-1380.
Long heat up time (longer
than 60-70 minutes)
Plug in the unit into an
extension electrical cord.
Unplug the unit and do not use
the extension electrical cord.
Wrong selection of
extension cord will affect the
performance of the smoker
and more power drop will be
caused.
Since the maximum current at full
load of our unit is 10A, the correct
selection of extension cord lists
below:
0-25 feet (0-8m) = Cord size
18AWG
25-50 feet (8-15m) = Cord size
14AWG
50-100 feet (15-30m) = Cord size
12AWG
Door and/or drawer are not
closed properly.
Check and close the door and/or
drawer then fasten the latches
securely.
Outside temperature is
lower than 65°F (18°C)
and/or altitude is higher than
3,500 feet (1067m).
Move the unit to a higher outside
temperature and/or move the unit
to the location near sea level.
Control panel malfunction.
Refer to user manual P.15 “How
to RESET control panel” to reset
the control panel. If still cannot
work, please contact customer
service at [phone].