Specifications
12/16/2002
2
Breakage or Damage During Shipment
The transportation company is fully responsible for all shipping damage and will
resolve problems promptly if you handle it correctly. Please read these instructions
carefully.
Examine the contents of all shipping cases. If you find any damage, call your
transportation agent at once and have them make a description on the freight or express
bill describing the damage and the number of pieces. Then write us and we will send
you the original bill of lading. Get a claim blank from the express or truck company.
Fill the claim form out. Attach the claim blank to the original bill of lading together
with a copy of our invoice. Attach a memo on which you show the value of the
damaged goods. Mail or hand these papers to your local transportation agent. They will
process your claim with reasonable promptness.
Please note, we cannot and will not enter claims for damages. If we filed claim here, it
would be sent to your local freight agent for verification and investigation. This time
can be saved by you filing the claim directly. Every consignee is on the ground floor, in
contact with the local agent who inspects the damaged goods, and thus, each claim can
be given individual attention.
Since our goods are packed to comply with the regulations of all railroad, truck, and
express companies, we cannot allow deduction from any invoice because of any
damage, however, be sure to file your claim promptly. Our goods are sold F.O.B.
factory. We take receipt from the transportation company certifying that the goods were
delivered to them in good order and our responsibility ceases.
It is seldom that any breakage or damage occurs in any of our shipments and in no case
will the customer be out any expense if they follow the above instructions.
Be sure to keep all damaged goods subject to examination of the truck or express
company inspector, who may call on you some time later. These damaged goods, of
course, will belong to them, and they will inform you what to do with them. If you
dispose of these damaged goods, your claim may not be paid.