User Manual

English - 21
Care and Maintenance
Troubleshooting
Problem What to do
No power
(AC (mains))
• Secure the power cord at both ends.
• Plug the power supply into a live AC (mains) outlet.
• Connect the power cord to a different USB port.
• Use the power supply that shipped with the speaker.
• Use the charging cradle that shipped with your speaker. This
speaker is not compatible with the SoundLink Mini Bluetooth
®
speaker’s charging cradle.
No power
(battery)
Battery may be in protection mode or discharged. Plug the power
supply into a live AC (mains) outlet.
Speaker does not
connect with
mobile device
• On your mobile device:
- Turn off and on the Bluetooth feature.
- Remove the speaker from the Bluetooth
menu. Pair again.
• Move your mobile device closer to the speaker and away from any
interference or obstructions.
• Pair another mobile device (see page 13).
• Clear the speaker’s pairing list (see page 14).
• Reset the speaker (see page 22).
No sound from your
mobile device
• Power on the speaker.
• Increase the volume on the speaker, your mobile device and
music source.
• Press
to hear the connected mobile device(s) and ensure you are
using the correct device.
• Move your mobile device closer to the speaker and away from any
interference or obstructions.
• Use a different music source.
• Pair another mobile device.
• If two mobile devices are connected, pause your other mobile
device first.
• Move your mobile device closer to the speaker and away from any
interference or obstructions.
• On your mobile device:
- Turn off and on the Bluetooth feature.
- Remove the speaker from the Bluetooth menu. Pair again.
• Clear the speaker’s pairing list (see page 14).
• Reset the speaker (see page 22).
• Check your mobile device for compatibility. Refer to your mobile
device owner’s guide.
Poor sound
quality from your
mobile device
• Use a different music source.
• Pair another mobile device.
• Disconnect the second device.
• Move your mobile device closer to the speaker and away from any
interference or obstructions.