User's Manual

ENGLISH - 27
TROUBLESHOOTING
Problem What to do
Headphones don’t
turn on
• Power on the headphones (see “Powering on/o” on page 9).
• Charge the battery.
Headphones don’t
pair with mobile
device
• On your mobile device:
– Turn the Bluetooth

feature on and then o.
– Delete your Bose

QuietControl™ headphones from the Bluetooth
list on your device. Pair again.
• Move your device closer to the headphones and away from any
interference or obstructions.
• Pair a dierent device (see “Pairing your device” on page 18).
• Visit: global.bose.com/support/QC30 to see how-to videos.
• Clear the headphone pairing list: Power o the headphones. Press
and hold the Power/Bluetooth button for 10 seconds until you hear
“Bluetooth device list cleared.” Delete your Bose QuietControl™
headphones from the Bluetooth list on your device. Pair again.
Headphones
don’t pair with
NFC-enabled device
• Make sure your mobile device supports NFC.
• Unlock your device and turn on the Bluetooth and NFC features.
• Tap the NFC touchpoint on the back of your device to the back of the
inline remote.
No sound
• Power on the headphones and charge the battery.
• Increase the volume on your headphones and mobile device.
• Press the Power/Bluetooth button to hear the connected device.
Make sure you are using the correct device.
• Move your device closer to the headphones and away from any
interference or obstruction.
• Use a dierent music source.
• Pair a dierent mobile device (see “Pairing your device” on
page 18).
• If two devices are connected, pause the first device and play the other
device.
• If two devices are connected, move the devices within range of the
headphones (30 ft. or 10 m).