Headphones User Manual
29
Tab 6, 14
English Tab 2, 10 Tab 3, 11 Tab 4, 12 Tab 5, 13
Tab 8, 16Tab 7, 15
TROUBLESHOOTING
Auxiliary audio input
Problem What to do
Low rumbling 
sound with the 
headset turned on 
in a quiet 
environment.
• Adjust the earcup fit to create a better seal on your head. The 
low-force design of the headset makes it sensitive to items that 
interfere with the seal around your ear. Make sure your ears are 
completely inside the ear cushions, and that a hat or eyeglasses 
with thick temples do not interfere with the seal. 
• Check ports at the outside surface of each earcup to ensure that 
they are not blocked. If dust or dirt is present, carefully remove 
the debris using tweezers. Do not blow out or vacuum debris.
• Inspect the seal between the ear cushion skirt and the earcup. 
The skirt should fit into the slot on the earcup with no gaps. 
Replace any cushions that appear to be worn out.
Crackling sound 
audible with 
headset turned on 
in a loud 
environment, or 
Acoustic Noise 
Cancelling
®
 noise 
reduction is 
intermittent.
• Ensure the headset orientation is correct. Use the Left (L) and 
Right (R) markings above the earcups to orient the headset 
correctly.
• Adjust the earcup fit. Refer to “Wearing and adjusting the head-
set” on page 13.
• If your headset is battery-powered, check to see if the battery is 
low (indicated by fast blinking red LED).
• If your headset is aircraft powered, make sure the voltage 
powering the headset is no less than 10 VDC. 
• Inspect the seal between the ear cushion skirt and the earcup. 
The skirt should fit into the slot on the earcup with no gaps. 
Replace any cushions that have surface tears, torn stitching 
joints, large wrinkles, or have become dried and stiff.
Problem What to do
No audio from 
auxiliary source.
• Turn source volume up.
• Try another source with the headset to eliminate the source as 
the possible problem.
• Make sure multifunction switch is not set to the bottom (intercom 
only) position. The multifunction switch must be either in the top 
or middle position for audio from an auxiliary input to be enabled.
• Check the connection between the auxiliary source and the 
control module. Both ends of the AUX IN connector cable must 
be properly seated inside the sockets.
• If the multifunction switch is set to the prioritized position (top), 
the auxiliary audio source will not be heard if there is an audio 
signal from the intercom.
Audio in one ear 
only from the 
auxiliary input.
• Check the connection between the auxiliary source and the 
module. Both ends of the AUX IN connector cable must be 
properly seated inside the sockets.
• Make sure the earcup cover on the headset is in place and 
properly connected. Refer to “Attaching the microphone 
assembly” on page 8.
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