Headphones User Manual
28
Tab 3, 11
Tab 8, 16 Tab 7, 15 Tab 6, 14 Tab 5, 13 Tab 4, 12
EnglishTab2 ,  1 0
TROUBLESHOOTING
Audio
Problem What to do
Low volume of 
incoming 
communications.
• Check to see if the volume controls are set too low.
Refer to “Volume control” on page 16 for instructions on 
volume adjustment.
• Ensure that the stereo/mono switch is correctly set for your 
intercom system.
• Check that all headsets sharing the intercom have the 
stereo/mono switch in the correct position.
• Unplug all other headsets and see if the volume can be adjusted 
to an acceptable level.
Intermittent 
communication.
• Check that the connection to the aircraft panel is not loose.
• Try the headset in a different seat location.
Reduced volume in 
one ear only.
• Check to see if the volume control is set too low.
Refer to “Volume control” on page 16 for instructions on 
volume adjustment. 
• Check the stereo/mono configuration switch.
Refer to “The operation switches” on page 9
No stereo 
separation or 
communications in 
one ear only.
• If your aircraft has a mono audio system, verify that the 
stereo/mono configuration switch is set to mono. Refer to “The 
operation switches” on page 9. Depending on how your audio 
jacks are wired, there may be only one channel of audio supplied 
to the headphone jack. If the stereo/mono switch is set to stereo 
and you only hear communications on one side, setting the 
switch to mono plays audio on both sides.
Problem What to do
Reduced Acoustic 
Noise Cancelling
®
noise reduction, 
intermittent clicking 
sounds, or 
communication 
distortion in a loud 
environment.
• Check the TriPort
®
 headset openings on the outside of each 
earcup to ensure that they are not blocked. If dust or dirt is 
present, carefully remove the debris using tweezers. Do not 
vacuum or blow out debris.
• Make sure there are no air gaps around the ear cushion seals. 
If ear cushions appear worn, they should be replaced. Refer to 
“Ear cushion replacement” on page 25.
Squealing or 
whistling sound 
when the headset is 
turned on.
• Ensure the headset orientation is correct. Use the Left (L) and 
Right (R) markings above the earcups to orient the 
headset correctly.
• Inspect the seal between the ear cushion skirt and the earcup. 
The skirt should fit into the slot on the earcup with no gaps. 
Replace any cushions that appear to be worn out.
• Adjust the earcup fit to create a better seal on your head. 
The headset’s low-force design makes it sensitive to items that 
interfere with the seal around your ear. Make sure your ears are 
completely inside the ear cushions, and that a hat or eyeglasses 
with thick temples do not interfere with the seal.
00_Cavu.book Page 28 Wednesday, April 25, 2012 10:10 AM










