User's Manual

TROUBLESHOOTING
40
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ENG
SYMPTOM SOLUTION
Alexa doesn’t respond
Make sure Alexa has been set up using the Bose Music app
(see page 15).
NOTE: The speaker must be set up and connected to your Wi-Fi
network using the Bose Music app.
Make sure you’re in a country where Alexa is available.
Make sure the Microphone o button n is not glowing red.
Tap n to turn on the microphone.
Make sure you say the name you assigned in the Bose Music app.
If multiple speakers have the same name, use the name assigned
in the Alexa app or change the name in the Bose Music app.
Remove Alexa from the speaker using the Bose Music app. Add
Alexa again.
For additional support, visit:
https://www.amazon.com/usealexa
Your Google Assistant
doesn’t respond or
play audio
Make sure your Google Assistant has been set up using the
Bose Music app (see page 15).
Connect your mobile device to Wi-Fi.
Make sure you’re in a country where the Google Assistant
is available.
Make sure you are using the most up-to-date version of the
Google Assistant app.
Make sure your mobile device is compatible.
Remove your Google Assistant from the speaker using the Bose
Music app. Then, add your Google Assistant again.
Choose Pandora or Spotify as your default audio service (see
page 25).
Make sure you use the same audio service account on the Bose
Music app and the Google Assistant app.
Your Google Assistant may not support your request. New
features are added periodically.
For additional support, visit:
https://support.google.com/assistant
Change your Google
Assistant personal
result settings
To turn o personal results or change the account for personal
results, use the Settings menu in the Google Assistant app.