User Manual

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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Earbuds don’t respond to
touch control
Make sure you are tapping the correct touch control surface
(see page 24).
Make sure your finger is making good contact with the touch
control surface (see page 24).
For multi-tap functions, vary the tap pressure.
Make sure your hands are dry.
If your hair is wet, make sure it isn’t interfering with the
touch surface.
If wearing gloves, remove them before tapping the touch
control surface.
Disable in-ear detection features using the Bose Music app
(see page 26).
If the earbuds have been exposed to high or low
temperatures, let the earbuds return to room temperature.
Reboot the earbuds and charging case (see below).
Can’t access Shortcut
Make sure you have set a Shortcut using the Bose Music app
(see page 27).
Voice prompt language
isn't correct
Change the voice prompt language using the Bose Music
app (see page 15). You can access this option from the
Settings menu.
Not receiving
call notifications
Make sure voice prompts are enabled using the Bose Music
app (see page 15). You can access this option from the
Settings menu.
REBOOT THE EARBUDS AND CHARGING CASE
If the earbuds are unresponsive, you can reboot them.
NOTE: Rebooting the earbuds clears the earbud device list. It doesn’t clear
other settings.
1. Place the earbuds in the charging case.
2. Press and hold the Bluetooth button in the charging case for 30 seconds until the
earbud status lights blink.
When the reboot is complete, the status lights (see page 31) and charging case
status lights glow (see page 32).