User Manual

TROUBLESHOOTING
41
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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Poor sound quality
Make sure that both eartips fit securely in your ear and they
aren’t rotated too far back (see page 18).
Try a dierent audio track.
Play audio from a dierent application or music service.
Clear any debris or wax buildup from the eartips and
earbud nozzles.
Turn o any audio enhancement features on the device or
music app.
Make sure your earbuds are connected over the correct
Bluetooth profile: Stereo A2DP. Check your device’s
Bluetooth/audio settings menu to make sure the correct
profile is selected.
On your device:
• Turn the Bluetooth feature o and then on.
• Delete the earbuds from the Bluetooth list on your device.
Connect again (see page 16).
Microphone doesn’t pick
up sound
Make sure the microphone openings on the right earbud
aren’t blocked.
Make sure the microphone isn’t muted on your phone.
If you’re on a phone call, make sure you’re using the
right earbud.
Try another phone call.
Try another compatible device.
On your device:
• Turn the Bluetooth feature o and then on.
• Delete the earbuds from the Bluetooth list on your device.
Connect again (see page 16).