User Guide

45
|
ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Soundbar doesn’t
stream audio using
AirPlay
Make sure your soundbar is powered on and in range
(see page 15).
Make sure your Apple device and your soundbar are connected to
the same Wi-Fi network.
Update your Apple device.
Make sure the soundbar is up-to-date (see page 37).
For additional support, visit: https://www.apple.com/airplay
Bose Music app
doesn’t work on
mobile device
Make sure the Bose Music app is compatible with your device.
Visit: worldwide.Bose.com/Support/SB700
Uninstall the Bose Music app on your mobile device then reinstall the
app (see page 16).
Soundbar isn’t visible
to add to a nother
Bose account
Make sure sharing is enabled on your soundbar using the Bose
Music app.
Make sure the soundbar and your mobile device are connected to
the same Wi-Fi network.
Alexa doesn’t
respond
Make sure Alexa has been set up using the Bose Music app
(see page 26).
NOTE: The soundbar must be set up and connected to your Wi-Fi
network using the Bose Music app.
Make sure you’re in a country where Amazon Alexa is available.
Make sure the Microphone o indicator is not glowing red. To turn
on the microphone, see page 27.
Make sure you say the name you assigned in the Bose Music app. If
multiple speakers have the same name, use the name assigned in
the Alexa app or change the name in the Bose Music app.
For additional support, visit: worldwide.Bose.com/Support/SB700
Preset doesn’t
respond
Make sure the preset has been set (see page 28).