User's Manual
Table Of Contents
- Getting Started
- Setting Up the System
- Using the Remote Control
- SoundTouch® App Setup
- Existing SoundTouch® Users
- Preset Personalization
- Bluetooth Technology
- Choosing your pairing method
- Connect your mobile device
- Pair a device with NFC
- Control your connected mobile device from the remote control
- Connect using the Bluetooth feature on your mobile device
- Connect using your remote control
- Disconnect a mobile device
- Pair another mobile device
- Reconnect a device
- Clear the system's Bluetooth pairing list
- Advanced Features
- Getting System Information
- Care and Maintenance
- Troubleshooting
- Appendix A: Installation Reference
- Front console panel
- Back console panel
- Connecting an AC-2 adapter
- Installing the front speakers
- Connecting the front speakers to the console
- Installing the rear speakers
- Identifying switch settings on wireless receivers
- Connecting the rear speakers
- Connecting the rear speakers to power
- Mounting your speakers
- Appendix B: System Maintenance
- Appendix C: Alternate Wired Setup
ENGLISH - 31
TROUBLESHOOTING
Symptom Solution
Problems related to CEC If the console is connected to your TV’s HDMI ARC connector, make
sure that Consumer Electronics Control (CEC) is enabled in your TV
system menu. Your TV may refer to CEC by a dierent name.
For more information, refer to your TV owner’s guide or press the
button on the remote control and select CEC Settings from
the UNIFY® menu (see page 15).
A connected device
switches on its own
Press the button on the remote control and select Alternate
On from the CEC Settings UNIFY® menu item (see page 15).
No sound from the
system
• Increase the volume.
• Press the Mute button on the remote control to make sure the
system is not muted.
• Make sure you have selected the correct source.
• Cycle through and test dierent sources.
• Make sure that the HDMI™ cable is inserted into a connector on
your TV labeled ARC or Audio Return Channel. If your TV does
not have an HDMI ARC connector, use a secondary audio cable in
addition to the HDMI cable.
• If using a secondary audio cable, insert the cable into a connector
on your TV labeled Output or OUT.
• Unplug the power cord for the console, wait 30 seconds and plug it
firmly into a live AC (mains) outlet.
Cannot complete
network setup
• Select the correct network name and enter password
(case sensitive).
• Connect to the network using an Ethernet cable.
• Restart your modem and router.
Cannot complete
SoundTouch® setup
• Connect the mobile device and the system to the same
Wi-Fi network.
• If you have already added your system to your Wi-Fi network,
select SYSTEM ALREADY ON NETWORK when prompted in
the app.
• Enable Wi-Fi on the mobile device you are using for setup.
• Test your internet connection.
• Restart your mobile device.
• Restart your modem and router.
• Uninstall the app, reinstall the app, reset the system and restart
setup.
Acoustimass® wireless
bass module status LED
is a solid amber (dim)
• Follow the on-screen troubleshooting prompts.
• Press the button on the control console or your remote and
select Speaker Management to rerun setup (see page 15).
• Connect the bass module using a 3.5 mm stereo c able
(see page 43).
• Unplug the power cord for the Acoustimass, wait 30 seconds and
plug it firmly into a live AC (mains) outlet.
Bass is too heavy or low • Adjust the bass setting of the system (see page 19).
• Run ADAPTiQ® audio calibration (see page 16).
• Move the bass module away from nearby walls and corners.