Technical information

Care and Maintenance
English - 15
Troubleshooting
Problem
What to do
Speaker does not
turn on
(while operating on
AC power)
• Make sure both ends of the power supply cable are firmly
connected.
• Make sure the power supply is connected to a live AC (mains)
outlet.
• Make sure you are using the power supply that shipped with your
speaker.
Speaker does not
turn on
(while operating on
battery power)
• Battery may be in protection mode or may need to be charged.
Connect to a working AC outlet to restore the battery to
operational mode.
Speaker does not
connect with
mobile device
• On your mobile device, turn off Bluetooth and turn it back on. Then
try pairing again.
• Delete Bose Colour SoundLink from the Bluetooth list on your
mobile device. Then try pairing again.
• Move the mobile device closer to the speaker and away from any
interference or obstructions.
• Try pairing another mobile device.
• Clear the speaker’s memory:
Press and hold for ten seconds until you hear, “Bluetooth
device list cleared”. Delete Bose Colour SoundLink from your
mobile device’s Bluetooth list. Then try pairing again.
No sound from a
Bluetooth device
• Make sure the speaker power is on.
• Make sure the volume is turned up on the speaker and on your
mobile device (and music app).
• Press to hear the name of the currently connected device.
• Move the mobile device closer to the speaker and away from any
interference or obstructions.
• Try using a different music app.
• Try pairing another mobile device.
• If two mobile devices are actively connected, make sure the other
device has been paused first.
• If two mobile devices are actively connected, make sure both
devices are within range of the speaker (30 ft. or 10 m).
Poor sound quality
from a Bluetooth
device
• Move the mobile device closer to the speaker, and away from any
interference.
• Try using a different music app.
• Try pairing another mobile device.
• If two mobile devices are actively connected, make sure both
devices are within range of the speaker (30 ft. or 10 m) or
disconnect the second device.
Audio plays from
the wrong
Bluetooth device
(when two devices
are actively con-
nected)
• Pause or quit the music app on the other device.
• Start music on the intended device.