Safety Instructions

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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Earbuds don’t respond to
touch control
Make sure you’re touching the correct touch control surface
(see page 24).
For multi-tap functions, vary the tap pressure.
Make sure your fingers are dry.
If your hair is wet, make sure it isn’t interfering with the
touch surface.
If wearing gloves, remove them before touching the touch
control surface.
Disable in-ear detection features using the Bose Music app.
If the earbuds have been exposed to high or low
temperatures, let the earbuds return to room temperature.
Reboot the earbuds (see page 47).
Can’t access Shortcut Make sure you have set a Shortcut using the Bose Music app.
Earbuds don’t charge
Make sure the earbuds are properly placed in the charging
case (see page 40). The case should be closed.
Make sure there is no dirt or debris covering the charging pins
within the case or on the earbuds.
Make sure the USB cable is correctly aligned with the port on
the charging case.
Secure both ends of the USB cable.
Try another USB cable.
Try another wall charger.
If the earbuds or charging case have been exposed to high or
low temperatures, let the earbuds or case return to room
temperature. Charge again (see page 31).
Charging case
doesn’t charge
Make sure the USB cable is correctly aligned with the port on
the charging case.
Secure both ends of the USB cable.
Try another USB cable.
Make sure the charging case is closed. To help preserve
battery life, the case should be closed while it’s charging.
Try another wall charger.
If the charging case has been exposed to high or low
temperatures, let the case return to room temperature.
Charge again (see page 32).
Make sure your wireless charging pad is compatible
(see page 34).
Draft