Safety Instructions

45
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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Microphone doesn’t pick
up sound
Make sure the microphone holes on the edge of the right
earbud aren’t blocked.
Make sure the microphone isn’t muted on your phone.
If you’re on a phone call, make sure you are using the
right earbud.
Try another phone call.
Try another compatible device.
On your device:
• Turn the Bluetooth feature o and then on.
• Delete the earbuds from the Bluetooth list on your device.
Connect again (see page 15).
Can’t adjust the noise
cancelling level
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case. The
earbud status lights display charge status (see page 35).
Make sure you’re using the left earbud to adjust the noise
cancelling level.
See "Earbuds don’t respond to touch control" on page 46.
Use the Bose Music app to adjust the noise cancelling level.
You can access this option from the Settings menu
(see page 15).
Too much sound while using
noise cancellation
Make sure in-ear detection is enabled in the Bose Music app.
You can access this option from the Settings menu.
Diculty hearing caller
while on a phone call
Try a dierent noise cancelling level (see page 29).
Diculty hearing own voice
while on a phone call
Use the Bose Music app to adjust Self Voice. You can access
this option from the Settings menu.
Earbuds don’t respond
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case. The
earbud status lights display charge status (see page 35).
Reboot the earbuds (see page 47).
Draft