Safety Instructions

44
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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
No sound
Make sure that both eartips fit securely in your ear, and they
aren’t rotated too far back (see page 18).
Make sure your head is upright when inserting the earbuds.
Press play on your mobile device to make sure audio
is playing.
Play audio from a dierent application or music service.
Play audio from content stored directly on your device.
Restart your mobile device.
Press the Bluetooth button in the charging case to hear the
connected mobile device. Make sure you are using the
correct device.
Make sure the earbuds are within range of each other.
Disable in-ear detection features using the Bose Music app.
No sound from one earbud
Make sure that both eartips fit securely in your ear, and they
aren’t rotated too far back (see page 18).
Make sure the earbuds are within range of each other.
Place both earbuds in the charging case until they
magnetically snap into place and the earbud status lights
display charge status (see page 35). Remove the earbuds.
Audio and video are out
of sync
Play audio from a dierent application or music service.
Poor sound quality
Make sure that both eartips fit securely in your ear, and they
aren’t rotated too far back (see page 18).
Try a dierent audio track.
Play audio from a dierent application or music service.
Clear any debris or wax buildup from the eartips and
earbud nozzles.
Turn o any audio enhancement features on the device or
music app.
Make sure your earbuds are connected over the correct
Bluetooth profile: Stereo A2DP. Check your device’s
Bluetooth/audio settings menu to make sure the correct
profile is selected.
On your device:
• Turn the Bluetooth feature o and then on.
• Delete the earbuds from the Bluetooth list on your device.
Connect again (see page 15).
Draft