Warranty

Buying from unauthorized dealers can be risky. Unless the dealer provides a receipt showing
purchase from an authorized dealer, the products carry no warranty from Bose. Moreover,
products purchased from unauthorized dealers may be counterfeit or stolen goods, and if you
attempt to resell such products, you may be subject to significant civil liability and/or criminal
penalties.
Watch out for counterfeit products
There are growing numbers of counterfeit products in the marketplace. Bose has become aware
of sales of counterfeits of most types of Bose® headphones, including IE2, MIE2/MIE2i,
SIE2/SIE2i, QuietComfort® 3 and 15, OE2/OE2i, AE2/AE2i, and Bluetooth® headsets, as well
as SoundLink® Mini speakers and older model in-ear and on-ear headphones and QuietComfort
2 headphones by unauthorized sellers on popular auction and other e-commerce websites, and in
flea markets. In some cases, sellers located in China claim to be selling genuine "OEM"
headphones, but these products are fake. Typically, these products are sold at lower prices than
those offered by Bose and its authorized dealers, but the prices are often not low enough to cause
buyers to suspect that the products are counterfeit. The counterfeit products do not meet the high
standards of performance found in genuine Bose products.
The counterfeit products and their packaging are extremely close in appearance to genuine Bose
products, but they do not meet the high standards of performance found in genuine Bose
products. Counterfeiters go to great lengths to make their products look like genuine products.
They include warranty registration cards in the packaging, and apply serial numbers to the
products that copy genuine Bose serial numbers to make them look authentic. They have even
copied the hologram sticker that Bose applies to its products to assist us in identifying fake
products. It is extremely difficult to distinguish fake products from the real ones. If you believe
that you may have purchased counterfeit Bose products, we encourage you to contact
[e-mail] so that we may be able to assist you in determining whether the
product is counterfeit.
Headphones and headsets are the Bose products that we have seen counterfeited most often, but
we have also encountered counterfeit speakers, such as 101, 301, and 502A models, and,
occasionally, the BOSE trademark is applied to products that are unlike any that we currently
produce, such as karaoke microphones. In all cases, your best protection against buying fakes is
to purchase from an authorized dealer.
Three ways to protect yourself from fraud:
1. Buy direct from Bose, either online, by telephone or in Bose retail stores. Bose.com is the official
Bose Corporation website for residents of the United States and its territories. If you wish to
purchase a product now, be confident that you will receive a genuine Bose product.
2. Look for the official Bose Authorized Dealer badge featured on some
retailers' websites.* The badge links to a window explaining the advantages
of buying from a Bose authorized dealer. The window's URL (in the address
bar) should begin with "www.bose.com" to be valid.
3. Contact us to inquire whether a dealer is authorized. If you reside in the US, call 1-800-999-
2673, or email us. If you reside outside the US, click here to find your country's contact