Specifications

12
Quick help with problems: Technical hotline
and remote diagnosis from Bosch
Technical hotline and remote diagnostics for all
ESI[tronic] customers
Know-how and problem solving by Bosch for daily work
in the workshop. Trained experts quickly and effectively
help in the diagnostics and repair of passenger cars and
commercial vehicles.
The advantages of the technical hotline at a glance:
 Save time: Repair and service – easier and faster
 Create space: The burden on workshop managers
or foremen is relieved and they can concentrate on
important tasks such as customer support
 Increase customer binding: Customers impressed
by good service
 Increase staff satisfaction: Fast and competent
support produces a sense of achievement and
boosts motivation
Remote diagnosis: This is how
the expert helps directly on your
computer
Modern software makes it possible:
If you are stuck for a solution, our
hotline expert provides assistance
on your computer using controlled
data access.
One problem – three options:
Using the hotline for making a profit ...
minus costs for hotline: subscribers to ESI [tronic] workshop software pay
(min. activation for control unit diagnostics and troubleshooting instructions),
in addition to a flat rate of 25. - € / month, only telephone charges of 0.90 € /min
(mobile rates may vary). Questions asked online over the knowledge data base
approx. 0.015 € / min. (provider costs).
... and taking a significant load off the foreman.
Adopted charge rate: 80 € / hour
A simple calculation: The hotline helps your rate of return.
*
*
A mechanic finds the error after 3 hours - 240
€
search not, diagnostics canceled
(without invoicing)
Lost wages - 240
€
Mechanic calls foreman after -
1
60
€
2 hours diagnostic tests
Foreman finds error after 0.5 hours - 40
€
Repairs carried out - 40
€
Bill (according to estimates)
+
1
60
€
Lost wages - 80
€
Mechanic calls hotline after
1
hour - 80
€
Hotline assists in a targeted manner -
€
Repairs carried out - 40
€
Bill (according to estimates)
+
1
60
€
Profit
+
40
€
*
Hotline call