Use and Care Manual

Troubleshooting en-us
33
Issue Cause and troubleshooting
Detergent residue is present in the
detergent dispenser or the tab
collecting tray.
Spray arms were blocked by dishware so detergent was not rinsed out.
▶ Check that the spray arms are not blocked and can rotate freely.
Detergent dispenser was damp when detergent was added.
▶ Only add detergent to the detergent dispenser when dry.
Excessive formation of foam
occurs.
Hand soap got in the rinse aid dispenser.
▶ Immediately add rinse aid to the dispenser.
→ "Adding rinse aid", Page15
Rinse aid has been spilled.
▶ Remove the rinse aid with a cloth.
Detergent or machine care product used causes excessive foaming.
▶ Change the brand of detergent.
Connection to home network is not
established.
WLAN on router is not active.
▶ Check the wireless network connection of your router.
WLAN display is flashing. Connection to home network is not available.
▶ Activate the wireless network connection on your router.
Home Connect cannot be
implemented correctly.
Home Connect set incorrectly.
▶ Please consult the documents supplied for HomeConnect®.
There is a technical error.
▶ Please consult the information on support in the documents supplied for
HomeConnect®.
Refill indicator for rinse aid lights
up.
No rinse aid.
1.
Add Rinse aid → Page15 .
2. Set the amount of rinse aid to be dispensed.
→ "Setting the amount of rinse aid", Page16
Refill indicator for rinse aid does
not light up.
Rinse aid system is switched off.
▶ Set the amount of rinse aid.
→ "Setting the amount of rinse aid", Page16
All LEDs light up or flash. Electronics have detected a fault.
1. Press the main switch button for approx. 4seconds.
→ "Controls", Page8
The appliance is reset and restarted.
2. If the problem occurs again:
‒ Switch off the appliance.
‒ Unplug the power plug or switch off the circuit breaker in the fuse box.
‒ Wait at least 2minutes.
‒ Switch on the circuit breaker in the fuse box or plug in the power plug.
‒ Switch on the appliance.
3. If the problem occurs again:
‒ Contact customer service.
→ "Customer Service", Page36
UP appears on the display. A software update is available.
▶ Press the remote start button to install the software update.
a After a successful software update, "Suc" appears on the display for a few
seconds.
Water is left in the appliance at the
end of the program.
Filter system or area under the filters is blocked.
1.
Clean the Filters → Page25 .
2.
Clean the Drain pump → Page35 .
Program has not yet ended.
▶ Wait until the program ends or terminate the program with Reset.