GPRS/GSM IP Communicator Conettix ITS-DX4020-G en Installation and Operation Guide
GPRS/GSM IP Communicator Table of Contents | en 3 Table of Contents 1 Introduction 5 1.1 Trademarks 5 1.2 Technical Specifications 5 1.3 Certifications and Approvals 6 1.4 Control Panel Compatibility 6 2 Overview 7 2.1 System Overview 7 2.2 Device Overview 8 2.3 Modes of Operation 2.4 Configuration Options 10 9 3 Installation 11 3.1 Installation Prerequisites 11 3.2 Insert the SIM Card 12 3.3 Mount the ITS-DX4020-G in the Control Panel Enclosure 13 3.
en | Table of Contents GPRS/GSM IP Communicator 6.2.2 Install the Firmware using Tera Term 38 7 Troubleshooting 41 7.1 Diagnostic LED Descriptions 41 7.2 Troubleshooting Procedures 45 7.2.1 The ITS-DX4020-G does not power on (no LEDs are lit). 45 7.2.2 Initialization 45 7.2.3 Hardware 45 7.2.4 Firmware 45 7.2.5 Radio Registration 46 7.2.6 SIM Card 46 7.2.7 PIN Code 46 7.2.8 Control Panel Bus 47 7.2.9 No Authorization 47 7.2.10 Invalid Configuration SMS 47 7.2.
GPRS/GSM IP Communicator 1 1.1 Introduction | en 5 Introduction Trademarks – Microsoft, Windows 2000, XP, Vista, and Windows 7 are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. – 1.2 Molex is a registered trademark of Molex Incorporated. Technical Specifications Electrical Current (operating) – Standby: 65 mA – Alarm: 200 mA Operating Voltage 12 VDC nominal Maximum Wire Resistance for 1.
en | Introduction GPRS/GSM IP Communicator D8103 Enclosure Grey steel enclosure measuring 41 cm x 41 cm x 9 cm (16 in. x 16 in. x 3.5 in.). D8109 Fire Enclosure Red steel enclosure measuring 40.6 cm x 40.6 cm x 8.9 cm (16 in. x 16 in. x 3.5 in). UL Listed. Includes a lock and key set. 1.
GPRS/GSM IP Communicator 2 Overview | en 7 Overview The ITS-DX4020-G enables two-way IP or dialed communication over a commercial GPRS / GSM network. Typical applications are event reporting to a central monitoring station and remote access to Bosch intrusion control panels. For a list of compatible control panels, refer to Section 1.4 Control Panel Compatibility, page 6. For installations using a PSTN receiver, the ITS-DX4020-G uses GSM to dial the receiver and communicate using Contact ID. 2.
2.2 en | Overview GPRS/GSM IP Communicator Device Overview Figure 2.2 shows an overview of the ITS-DX4020-G printed circuit board (PCB). Figure 2.2 ITS-DX4020-G PCB Overview Callout Description 1 PNL/PSTN terminals (for GSM/PSTN Mode) Refer to Section 2.3 Modes of Operation, page 9. PNL = Panel PSTN = Public Switched Telephone Network 2 Molex connector and bus terminals (for IP over GPRS Mode) Refer to Section 2.3 Modes of Operation, page 9.
GPRS/GSM IP Communicator 2.3 Overview | en 9 Modes of Operation NOTICE! The IP over GPRS Mode requires a data plan enabled SIM from a cellular provider. The ITS-DX4020-G supports two modes of operation. Refer to Table 2.1 for a description of each mode. IP over GPRS (General Packet Radio Services) Mode Overview: This mode provides a wireless IP connection over the GPRS network.
2.4 en | Overview GPRS/GSM IP Communicator Configuration Options You can configure the ITS-DX4020-G using one of two methods: – Short Message Service (SMS). Refer to Section 4.1 Use Short Message Service (SMS) to Configure the ITS-DX4020-G, page 18. – USB user interface. Refer to Section 4.2 Use USB to Configure the ITS-DX4020-G, page 21. You can configure in one of three different modes, depending on the control panel.
GPRS/GSM IP Communicator Installation | en 3 Installation 3.1 Installation Prerequisites 11 Before you install the ITS-DX4020-G, ensure that the following prerequisites are met: – Before installing the ITS-DX4020-G in an existing system, inform the operator and local authority. – Before installing the ITS-DX4020-G, disconnect all system power (AC and standby battery). – If you are mounting the ITS-DX4020-G in a separate enclosure, ensure that all external wiring does not exceed 1.6 ohms: 30.
3.2 en | Installation GPRS/GSM IP Communicator Insert the SIM Card Figure 3.1 SIM Card and Card holder Overview Callout Description 1 SIM card orientation 2 SIM card holder door unlock instruction 3 SIM card holder door open instruction 4 SIM card insert instruction 5 SIM card holder door close and lock instruction 1. Hold the ITS-DX4020-G communicator as shown in Figure 3.1. 2. Slide the SIM card holder door upward to unlock it. 3. Lift the SIM card holder door.
GPRS/GSM IP Communicator 3.3 Installation | en 13 Mount the ITS-DX4020-G in the Control Panel Enclosure Refer to Figure 3.2, Page 13. 1. Mount the ITS-DX4020-G into the control panel's enclosure using the supplied mounting screws. Use any of the standard three-hole mounting patterns on the control panel’s enclosure. If necessary, remove the three knockouts.If necessary, use the D137 Mounting Bracket (not supplied) to mount the ITS-DX4020-G on the control panel enclosure. 2.
3.4 en | Installation GPRS/GSM IP Communicator Connect the ITS-DX4020-G to the Control Panel Depending on the selected mode of operation, refer to Figure 3.3 below, or Figure 3.4, Page 15 for wiring connections. NOTICE! The bus terminals are shown in only one order. Terminal order is specific to control panel type. Refer to the control panel documentation for more information. For more information on the modes of operation, refer to Section 2.3 Modes of Operation, page 9.
GPRS/GSM IP Communicator Installation | en 4 3 1a B G Y R 15 2 R RH TH T 3 4 B G Y R 2 R RH TH T 1b Figure 3.
en | Installation GPRS/GSM IP Communicator B G Y R 1a 3 4 2 R RH TH T B G Y R 3 2 4 R RH TH T 1b Figure 3.
GPRS/GSM IP Communicator 3.5 Installation | en 17 Check Signal Strength Apply power to the ITS-DX4020-G and wait 30 sec. Depending on the SIM card used, first-time registration might take up to 3 minutes to complete. If any LEDs have a double flash, refer to Table 7.2, Page 44 and proceed when the double-flash problem is resolved. Check the signal strength LEDs (SS1, SS2, and SS3): – If the signal strength is good or higher (refer to Table 3.1, Page 17), proceed to Section 4 Configuration, page 18.
en | Configuration 4 GPRS/GSM IP Communicator Configuration The ITS-DX4020-G supports configuration by either SMS or USB connection. You can configure up to two different modes, depending on the control panel. For a list of modes allowed by the different control panels, refer to Table 4.1, Page 22. Control Panel GPRS (IP) PSTN (Contact ID) DUAL over GSM Easy Series DS7240V2 Series DS7400xiV4 FPD-7024 GV2 Series GV3 Series Table 4.
GPRS/GSM IP Communicator 4.1.2 Configuration | en 19 Compose the Configuration SMS Use the appropriate SMS template for the selected mode of operation, and compose the configuration SMS message on your mobile phone. SMS can contain only 160 characters. Refer to Section Multiple SMS Messages (for Messages Longer than 160 Characters), page 20 for instructions for sending a multiple SMS configuration. The templates below contain only the essential configuration IDs.
en | Configuration GPRS/GSM IP Communicator PSTN (Contact ID) over GSM Mode ID Description %1 SMS sequence number 1 1= Current password (4 to 15 characters); default = 4020G 14= Sample SMS Control panel bus address 0 to set it to PTSN (Contact ID) over GSM mode 17= %1 1=4020G 14=0 17=3 ! Communication path: ! – 1 = Both (default) – 2 = IP over GPRS – 3 = PSTN (Contact ID) over GSM1 End of configuration 1 Select 3 (PSTN (Contact ID) over GSM) for PSTN over GSM Mode Table 4.
GPRS/GSM IP Communicator Configuration | en 21 LED State Condition STATUS CELL AUDIO SS1 SS2 SS3 BUS IP 1 No control panel authorization received. 2 Installer is authorized for Configuration mode, or authorization is not required. 3 Received invalid SMS. 4 Received valid SMS authorizing configuration. → → → → → → → → → → → → GSM Signal Strength Off GSM Signal Strength On Flash Flash Flash Flash → → → → Key: → = Scrolling LEDs, from left to right. Table 4.
en | Configuration GPRS/GSM IP Communicator 4. Under the Intrusion Alarm Systems Products heading, scroll to the Conettix Information Transport Solutions section. Click the Show product section link. 5. Click the Conettix IP link. 6. Scroll to the ITS-DX4020-G GPRS/GSM IP Communicator section. Click the section title to open the product page. 7. Under the product image, click the Software tab. 8. Click OK to accept the license agreement. 9.
GPRS/GSM IP Communicator Configuration | en 23 Figure 4.2 Please Choose Your Search and Installation Options Page 6. Select the Include this location in the search checkbox, and then click Browse. The Browse for Folder dialog box opens. Figure 4.3 Browse for Folder Dialog Box 7. Navigate to and highlight the downloaded ITS-DX4020-G.inf file. Click OK and then click Next. The Found New Hardware Wizard Finish page appears. Bosch Security Systems, Inc.
en | Configuration GPRS/GSM IP Communicator Figure 4.4 Found New Hardware Wizard Finish Page 8. 4.2.2 Click Finish to complete the installation of the ITS-DX4020-G USB driver. Install a Communication Program To use a USB connection from a laptop or desktop PC to the ITS-DX4020-G to configure the ITS-DX4020-G, you must use a Microsoft communication program.
GPRS/GSM IP Communicator 4.2.3 Configuration | en 25 Log Into the USB Interface NOTICE! To allow for USB configuration, the CONFIG MODE jumper pins must be shorted together with the supplied jumper plug. Refer to Table 4.6, Page 21, for LED activity. If the CONFIG MODE jumper pins are not shorted together, you can only view configuration data. 1. Ensure that the USB-to-mini-USB cable is connected to the ITS-DX4020-G and the target PC or laptop. 2.
en | Configuration GPRS/GSM IP Communicator Figure 4.6 ITS-DX4020-G USB Login Window NOTICE! The ITS-DX4020-G USB login window shows the firmware version. The procedures in this installation and operation guide require software version 1.3.15 or later. Refer to Section 6 Firmware Upgrade, page 36 for firmware upgrade instructions. 6. Enter the password to log on. The default password is 4020G (all uppercase). The user interface allows three attempts to enter the password correctly.
GPRS/GSM IP Communicator 4.2.4 Configuration | en 27 USB Main Menu Figure 4.7 USB Main Menu Callout Description 1 Current access level 2 Current settings for basic parameters 3 Asterisk (*) preceding the Basic or Advanced configuration items indicates a change made to a configuration item during current session. 4 Current settings for advanced parameters 5 Current device status 6 USB option menu. Refer to Section 4.2.5 USB Option Menu, page 27.
en | Configuration Option GPRS/GSM IP Communicator Press Description to Select 1 Change 1 To change the login password, enter the old password first, and then enter the new password password twice. The second entry confirms the new password. Passwords must be 4-15 characters long, and are case-sensitive. 0-9, A-Z, a-z, and special characters are allowed. 2 Change log 2 Change the debugging level shown on the View Log screen. 3 View log 3 View the debugging log for diagnostic purposes.
GPRS/GSM IP Communicator Configuration | en ID Parameter Values Description 1 Current Password 4 to 15 characters (4020G) Mandatory and case sensitive. 29 NOTICE! Remember all passwords. Forgotten passwords cannot be recovered, and the unit must be returned. 2 New Password 4 to 15 characters New password, as desired. Case sensitive. 3 SIM PUK,PIN Maximum 10 numeric digits each Sets a new PIN into the SIM and the ITS-DX4020-G.
ID 56 en | Configuration GPRS/GSM IP Communicator Parameter Values Description Enable incoming – 0 = Disabled Enable or disable the ability to receive incoming GSM calls where – 1 = Enabled GSM calls. supported This parameter is only available when using the Easy Series control panel. Refer to Section 2.2 Device Overview, page 8, for more information.
GPRS/GSM IP Communicator 4.3 Configuration | en 31 Polling Configurations Plan carefully when selecting the control panel poll time, ACK wait times, control panel retries, ITS-DX4020-G GPRS ACK timeouts, and D6x00 Receiver poll and ACK wait times. Having the wrong or improper settings could cause trouble conditions when the network carrier performs maintenance, and increased data volumes that could effect your monthly cost.
en | Configuration 4.3.2 GPRS/GSM IP Communicator Medium Security Application Polling times are typically 1 to 4 hours. Path integrity is important, and short interruptions in network service might be indicated at the premise and central station. The following Medium Security Application recommendation assumes the ITS-DX4020-G is the primary communication device with no backup.
GPRS/GSM IP Communicator 4.3.3 Configuration | en 33 Backup or Low Security Application (residential or other once-a-day reporting location) Polling times are typically 12 to 24 hours. Path integrity is only tested once or twice a day, and short interruptions in network service are generally not indicated at the premise and central station. Using settings similar to the following allows the system to recover from short outages without causing trouble conditions at the premise.
4.4 en | Configuration GPRS/GSM IP Communicator SIM Card Data Usage NOTICE! The security level you need determines which SIM card data plan you should use. If you obtain a data plan for once-a-day test messages, but you set up polling for 60 sec, you will receive a larger-than-expected cellular bill. It is important that you chose a data plan that matches your application.
GPRS/GSM IP Communicator 5 Testing | en 35 Testing 1. Configure the control panel for communication routes. Refer to your control panel’s documentation for programming instructions. 2. Send a test alarm using the configured route(s), and verify receipt of the alarm at the central station. 3. 5.1 If incoming GSM calling is enabled, initiate a phone call to the control panel. GSM Trouble Indication The ITS-DX4020-G module activates the phone voltage after GSM registration finishes.
en | Firmware Upgrade 6 GPRS/GSM IP Communicator Firmware Upgrade To upgrade the firmware in the ITS-DX4020-G, you must download the latest firmware file from the Bosch Web site to the target PC or laptop, and then use either Hyper Terminal or Tera Term to install the firmware file on the ITS-DX4020-G. 6.1 Download the Latest Firmware 1. From your Internet browser, go to http://www.boschsecurity.com to open the Bosch Web site. 2. Select the web site for your region and country. 3.
GPRS/GSM IP Communicator Firmware Upgrade | en e. 37 Open the Ports (COM & LPT) node. If the ITS-DX4020-G is connected to the computer, it appears in this list with its COM port assignment next to it. If the ITS-DX4020-G is not connected to the computer, or the USB driver is not installed, the ITS-DX4020-G does not appear in this list. 5. After the connection is established, press the [Enter] key. The ITS-DX4020-G USB login window opens. Refer to Figure 6.1, Page 37. Figure 6.1 USB Login Window 6.
en | Firmware Upgrade GPRS/GSM IP Communicator Figure 6.3 Xmodem File Send Progress Dialog Box 14. When the file transfer completes, HyperTerminal prompts you to continue. Press [Y] and then [Enter] to continue the upgrade. 15. When the firmware upgrade is complete, close Hyper Terminal, and remove the jumper plug from the CONFIG MODE jumpers on the ITS-DX4020-G. The ITS-DX4020-G restarts. 6.2.
GPRS/GSM IP Communicator Firmware Upgrade | en 39 Figure 6.4 USB Login Window 6. Enter the password to log on. The default password is 4020G (all uppercase). The user interface allows three attempts to enter the password correctly. After three failed attempts, you must reset the ITS-DX4020-G by removing the jumper plug from the CONFIG MODE jumpers. 7. Press the [Enter] key to continue. The USB main menu opens. 8. Select option 7 Upgrade Firmware. 9. Press the [Enter] key.
en | Firmware Upgrade GPRS/GSM IP Communicator 12. Click Open to start the firmware upgrade. The Tera Term: XMODEM Send dialog box opens and indicates the upgrade progress. Figure 6.6 Tera Term XMODEM Send Dialog Box 13. When the file transfer completes, TeraTerm prompts you to continue. Press [Y] and then [Enter] to continue the upgrade. 14. When the firmware upgrade is complete, close Tera Term, and remove the jumper plug from the CONFIG jumpers on the ITS-DX4020-G. The ITS-DX4020-G restarts.
GPRS/GSM IP Communicator Troubleshooting | en 7 Troubleshooting 7.1 Diagnostic LED Descriptions LED STATUS 41 Function Indicates the overall health of the device. – ON: Normal operation. – Flash: A trouble condition exists. – OFF: No power to the device. When the LED DIS jumper pins are first shorted, the STATUS LED flashes the firmware version. After that, the STATUS LED flashes once every 4 sec to indicate that the ITS-DX4020-G is powered up. CELL IP Indicates the IP connection status.
en | Troubleshooting GPRS/GSM IP Communicator LED State Operating Mode STATUS CELL IP AUDIO SS1 SS2 SS3 BUS Information or Troubleshooting Section No LEDs visible Off Off Off Off Off Off Off Section 7.2.1 The ITS-DX4020-G does not power on (no LEDs are lit)., page 45. Powering on and Double initialization flash Off Off Off Off Off Off Section 7.2.2 Initialization, page 45.
GPRS/GSM IP Communicator Troubleshooting | en 43 LED State Operating Mode STATUS CELL IP AUDIO SS1 SS2 SS3 BUS Information or Troubleshooting Section Normal operating On Off On or off mode (STATUS See Signal strength indicators On or Off System normal. The section of table below. ITS-DX4020-G is in PSTN LED on steady) (Contact ID) Over GSM Mode. On On On or off See Signal strength indicators On System normal. The section of table below. ITS-DX4020-G is in IP Over GPRS Mode.
en | Troubleshooting GPRS/GSM IP Communicator LED State Operating Mode STATUS CELL IP AUDIO SS1 SS2 SS3 BUS Information or Troubleshooting Section Signal strength X X X Off Off Off X indicators Section 7.2.14 Radio Initializing or No Signal Strength, page 49 or Section 7.2.18 Wireless Reception Issues, page 50. X X X Flash Off Off X Section 7.2.15 GSM Network Registration, page 49 or Section 7.2.18 Wireless Reception Issues, page 50. X X X On Off Off X Section 7.2.
GPRS/GSM IP Communicator Troubleshooting | en 7.2 Troubleshooting Procedures 7.2.1 The ITS-DX4020-G does not power on (no LEDs are lit). 45 Description: The power wiring or power supply has a problem, or the LED DIS jumper is on, in which case only the STATUS LED blinks every 4 sec. Solution: 1. On the ITS-DX4020-G, check the voltage at the Power input pins R and B. The voltage should be 9.8 VDC to 14 VDC. 2. Check the wiring between the ITS-DX4020-G and the control panel (refer to Section 3.
en | Troubleshooting 7.2.5 GPRS/GSM IP Communicator Radio Registration Description: Failed to register or reregister on the wireless network. This mode occurs if registration never occurred and 8 min has elapsed. This condition can also occur if only one tower is within range, and it is not functioning. The LEDs change state but the module continues to try reestablishing communications (this can be a recoverable condition). Solution: 1.
GPRS/GSM IP Communicator 7.2.8 Troubleshooting | en 47 Control Panel Bus Description: The module is either programmed to receive bus messages (any non-zero bus address) and is detecting no bus signals for the address to which it is programmed, or it was programmed with a bus address of zero and any signal is detected. This mode is displayed for 30 sec. The error automatically clears if condition is corrected at the control panel.
en | Troubleshooting 7.2.11 GPRS/GSM IP Communicator Firmware Upgrade In Process Description: The ITS-DX4020-G is actively replacing the current firmware with the newly received firmware. Do not power the module off during this phase, or the module might become permanently damaged. Solution: 1. If power was removed during the firmware upgrade process, attempt to upgrade the firmware as described in Section 6 Firmware Upgrade, page 36. 2. 7.2.
GPRS/GSM IP Communicator 7.2.14 Troubleshooting | en 49 Radio Initializing or No Signal Strength Description: No reading is available (for example, the radio is resetting). Solution: The installation location of the wireless antenna is not optimal, or the wireless service provider is experiencing technical difficulties. 1. Verify that you have the antenna attached to a metal surface and that there is a minimum of 4 in. (10 cm) from the base of the antenna in all directions. 2.
en | Troubleshooting 7.2.17 GPRS/GSM IP Communicator Marginal RF Signal Description: Marginal signal strength: -89 dBm to -83 dBm. Bosch Security Systems, Inc. recommends trying to improve the signal further because this signal strength is near unacceptable levels. Poor weather and other environmental conditions can make this signal unacceptable. This signal level results in a trouble condition if the low signal strength setting for the ITS-DX4020-G is enabled.
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