User Manual

Troubleshooting en-us
35
Troubleshooting
11 Troubleshooting
Troubleshooting
You can eliminate minor faults on your appliance yourself.
Please read the information on eliminating faults before
contacting Customer Service. This may avoid unneces-
sary repair costs.
WARNING
Improper repairs are dangerous.
▶
Only authorized service providers should repair the ap-
pliance.
▶
If the appliance has an issue, call Customer Support.
WARNING
Improper repairs are dangerous.
▶
Repairs to the appliance should only be performed by
authorized service providers.
▶
Only original spare parts may be used to repair the ap-
pliance.
11.1 Oven troubleshooting
Fault Cause and troubleshooting
Oven door is locked and will not
open, even after cooling
The door lock is engaged
1. Turn the oven off at the circuit breaker and wait five minutes.
2. Turn breaker back on.
a The oven should reset itself and will be operable.
Oven is not heating There is no power supply to the appliance
1. Check circuit breaker or fuse box to your house.
2. Make sure there is proper electrical power to the oven.
There is no cooking temperature set
▶
Set a heating mode temperature.
Baking results are not as expected The rack position in not ideal
1. Refer to the cooking charts for the recommended rack position.
2. Check "Getting the most out of your appliance" for tips and suggestions.
Food takes longer to cook than ex-
pected
The oven temperature needs to be recalibrated
Note:The oven is carefully calibrated to provide accurate results.
▶
If food is consistently too brown or too light the temperature can be offset.
→ "Oven temperature offset", Page23
Food is overcooked The oven temperature needs to be recalibrated
Note:The oven is carefully calibrated to provide accurate results.
▶
If food is consistently too brown or too light the temperature can be offset.
→ "Oven temperature offset", Page23
Oven light is not working properly The oven light bulb is loose or defective
▶
Replace or reinsert the light bulb.
→ "Replacing an oven light bulb", Page32
Tip:Touching the bulb with fingers may cause the bulb to burn out.
Oven light does not turn off The oven door does not close properly
1. Check the oven door for obstructions.
2. Check to see if the hinge is bent.
The oven light is turned on
▶
Press the oven light button to turn the oven light off.
Cannot remove lens cover on light There is soil build-up around the lens cover
▶
Wipe the lens cover area with a clean, dry towel, then try to remove the lens
cover.
Oven is not self-cleaning properly The oven is too hot to start self clean
1. Allow the oven to cool before running self clean.
2. Always wipe out loose soils or heavy spillovers before running self clean.
3. If the oven is heavily soiled, set the maximum self clean time.
Clock and timer are not working
properly
There is no power supply to the appliance
1. Check circuit breaker or fuse box to your house.
2. Make sure there is proper electrical power to the oven.