Owner's Guide

en-us
31
Problem
Corrective actionPossible cause
Very little or no water
is dispensed from the
water dispenser.
The filter cartridge is clogged or old. Replace the filter cartridge.
Water pressure is too low. Have the water pressure checked.
The shut-off valve is not open all the way. Adjust the shut-off valve so it is open all the
way.
The water connection line has kinks in it. Shut off the water supply. Straighten out the
kinks. Have damaged water connection lines
replaced with original manufacturer parts.
The dispensed water
is not cold.
The appliance was just recently installed. It takes approx. 12 hours for the water to cool
down.
The water has been in the lines for an
extended period of time and has adjusted
to the room temperature.
Fill and discard the first 15 glasses of water.
The water is cloudy. Air or air bubbles in water. This is normal when using the water
dispenser for the first time and will disappear
after a short period of time.
There are particles
floating in the water or
suspended in the ice
cubes.
The first time the water flows through the
filter cartridge, it may contain carbon dust
from the filter cartridge.
These suspended particles are not harmful!
They will disappear after a short period of
time.
Suspended particles are formed by
mineral deposits when water is frozen and
then allowed to thaw.
These suspended particles are not harmful!
This occurs naturally in the water supply.
Customer service
Before contacting customer service:
Determine if you can solve the problem yourself using
the information under ”Troubleshooting minor issues.”
If this information does not solve the problem,
additional help is available by contacting Bosch
customer service.
U.S.A.:
Contact the Bosch Customer Interaction Center by
calling 1-800-944-2904 (toll-free).
Canada:
Contact your designated Bosch Canada service
company or call 1-800-944-2904.
To better assist you, write down the information about
your appliance below for future reference:
Dealer name
Address
Phone number
Purchase date
Model number (E number)
Serial number (FD number)
Please provide customer service with the appliance
model number (E number) and serial number
(FD number).
You can find this information on the rating plate inside
the refrigerator compartment on the right.