Operating instructions

8
If, after checking through the points suggested, there is still a
fault you should call your local Worcester Heat Systems Service
Centre. Arrangements will be made for an engineer to call as soon
as possible.
Call-Out charges
All of Worcester Heat Systems’ field service engineers are
factory trained.
If you request a visit from an engineer and your boiler has
been installed within the last 24 months, no charge will be made
for parts and/or labour providing:
● The appliance was commissioned correctly on
installation and a completed Guarantee Registration Card returned
to Worcester Heat Systems.
● An appliance fault is found and the appliance has
been installed within the past 24 months, provided that the first
annual service has been carried out on a boiler, which is more than
12 months old. Reasonable evidence of this must be supplied on
request.
call-out charge will be made where:
● The appliance has been installed for over 24 months
● The appliance has been installed for more than 1 year
but less than 2 years and has not had a first annual service by an
approved company.
OR
● Our Field Service Engineer finds no fault with the
appliance (see note).
OR
● The cause of breakdown is misuse or with other parts
of your plumbing/heating system or with equipment not supplied
by Worcester.
NOTE: Invoices for attendance and/or repair work carried out
on your Worcester Danesmoor or Worcester Bosch boiler by any
third party will not be accepted.