User guide

244 6000 Series Programmer's Guide
Technical Support
For solutions to your questions about implementing 6000 product software features, first look
in this manual. Other aspects of the product (command descriptions, hardware specs, I/O
connections, graphical user interfaces, etc.) are discussed in the respective manuals listed above
in Reference Documentation (see page ii).
If you cannot find the answer in this documentation, contact your local Automation
Technology Center (ATC) or distributor for assistance.
If you need to talk to our in-house application engineers, please contact us at the numbers
listed on the inside cover of this manual. (The phone numbers are also provided when you
issue the HELP command to the 6000 controller.)
Product Return Procedure
If you must return your 6000 Series product to affect repairs or upgrades, use this procedure:
Step 1
Get the serial number and the model number of the defective unit, and a purchase order number
to cover repair costs in the event the unit is determined by the manufacturers to be out of
warranty.
Step 2
Before you return the unit, have someone from your organization with a technical
understanding of the 6000 Series product and its application include answers to the following
questions:
• What is the extent of the failure/reason for return?
• How long did it operate?
• Did any other items fail at the same time?
• What was happening when the unit failed (e.g., installing the unit, cycling power,
starting other equipment, etc.)?
• How was the product configured (in detail)?
• What, if any, cables were modified and how?
• With what equipment is the unit interfaced?
• What was the application?
• What was the system environment (temperature, enclosure, spacing, unit orientation,
contaminants, etc.)?
• What upgrades, if any, are required (hardware, software, user guide)?
Step 3
Call for a return authorization. Refer to the Technical Support phone numbers provided on the
inside cover of this manual. The support personnel will also provide shipping guidelines.