Security System User’s Guide for the Text Command Center National Security Systems Inc (800)457-1999
Security System Text Command Center User Guide MY ALARM COMPANY IS: National Security Systems Inc (800)664-1295 CALL BEFORE TEST: ____________________________ THIS SECURITY SYSTEM IS CONNECTED TO TELEPHONE NUMBER: ____________________________________ THE SECURITY CONTROL PANEL IS CONNECTED TO THE PHONE JACK LOCATED: ____________________________________ TRANSFORMER LOCATION: _________________________________ CIRCUIT BREAKER NUMBER: _______________________________ 46841C Text Command Center User Guide
Security System Text Command Center User Guide Contents About This User’s Guide .................................................................................................................................................................. 5 Introduction .......................................................................................................................................................................................... 5 Security System Basics ..........................................
Security System Text Command Center User Guide Change Skeds (Cmd 52) ................................................................................................................................................................. 32 All On Skeds ...................................................................................................................................................................................... 33 Part On Skeds .................................................................
Security System Text Command Center User Guide About This User’s Guide This user’s guide shows you how to use and maintain your security system. It covers basic functions, such as turning the system on and off. The functions described in this guide are programmed by your security company. Some of them may not be enabled in your system. Certain functions covered may require you to enter your personal passcode.
Security System Text Command Center User Guide Are All Points the Same ? Not all points are the same. In fact, there are two basic types of points, Controlled and 24-hour. Controlled Points Controlled points respond to alarm conditions depending upon whether the system is turned on or off. They are programmed to either respond instantly to alarm conditions, or to provide a delay for you to reach the Command Center and turn the system off. Various controlled points may be located throughout your house.
Security System Text Command Center User Guide Command Center Keys Your Text Command Center has 19 keys to perform the various functions as described below: Key Function 1, 2, 3, 4, 5, 6, 7, 8, 9, 0 Use the numeric keys to enter passcodes and issue commands. Cmd Use the Cmd key in conjunction with the numeric keys to enter commands. Also displays system status when pressed. All On Press the All On key to turn your system All On (see page 11,"Turn the System All On").
Security System Text Command Center User Guide Command Center LED Descriptions LED State Status On On Description No system troubles present. Slow Flash AC failure, system trouble or keypad has been moved away from its assigned area. Fast Flash Command Center in Command Mode. Off Slow Flash On Panel is disarmed. Panel is armed with No Delay. Exit Delay timer is active or panel is armed with Entry/Exit Delay.
Security System Text Command Center User Guide How Your System Reports Alarms Your security system may be programmed to automatically disconnect your telephone when sending reports to your security company. Once the report is complete, the system returns the telephone to normal operation (check with your security company). Your system makes repeated attempts to send reports to your security company. If your system fails to report, the Command Center signals a system trouble.
Security System Text Command Center User Guide Keypad Adjust (Cmd 49) I can perform this command. I cannot perform this command. Use Command 49 to adjust the Command Center’s sounder volume and the display brightness. 1. Press [Cmd] + [4] + [9]. Enter a valid passcode if prompted. 2. To adjust the Command Center’s sounder volume, press and hold the [*] key, and then press [1] to increase the volume or [4] to decrease the volume. 3.
Security System Text Command Center User Guide Turn the System All On (All On or Cmd 1) Exit Delay Time (to be filled in by your security company): You have __________ seconds to exit premises before system turns on. Use this command to turn on the entire system. Once you press the [All On] key or enter Cmd 1, the Exit Delay timer starts its countdown. The length of exit delay is programmed by your security company. When your system is ready to turn All On, it displays “OK for All On.
Security System Text Command Center User Guide Turn the System Part On (Part On or Cmd 2) Exit Delay Time (to be filled in by your security company): You have __________ seconds to exit premises before system turns on. I can perform this command. I cannot perform this command. Part On turns on only part of your system, leaving the rest of the system turned off.
Security System Text Command Center User Guide Turn the System Part 2 On (Cmd 3) Exit Delay Time (to be filled in by your security company): You have __________ seconds to exit premises before system turns on. I can perform this command. I cannot perform this command. Part 2 On turns on the portion of your system designated as Part 2, leaving the rest of the system turned off .
Security System Text Command Center User Guide Set Part 2 Points (Cmd 65) I can perform this command. I cannot perform this command. Use this command to program which points are armed each time you turn the system Part 2 On. This allows you to turn part of the system on to detect intrusion, while the remaining part of the system allows you to move freely without sounding an alarm. 1. Make sure that the system is turned off (On indicator is off). 2. Press [Cmd] + [6] + [5].
Security System Text Command Center User Guide If all points are normal, the display shows the following for Part On (the display shows Part 2 On if the system is Part 2 On) : 60 seconds to Part On. To bypass points Press Bypass. For no delay Press No Delay. 4. To turn the system on (All On, Part On or Part 2 On) with no delay, press [No Delay]. The Command Center scrolls the following for All On: No exit time! System arming.
Security System Text Command Center User Guide Turn the System On with No Exit Tone (Delay Silent) Use this command to turn the entire system All On, Part On or Part 2 On without any exit tones. Remember that turning the system on with no exit tone eliminates the tone emitted by the Command Center intended to alert occupants that the system is about to arm. This command is useful when you wish to arm the system, but not disturb the occupants while the system counts down prior to arming. 1.
Security System Text Command Center User Guide Turn the System On with Points Faulted (Force Arm) Force-arming is not permitted for UL applications. I can perform this command. I cannot perform this command. 1. Press [All On] or [Part On] to turn the system All On or Part On. 2.
Security System Text Command Center User Guide View Faulted Points To correctly turn your system on, all doors and windows must be in the normal (not faulted) condition. Use this command to locate faulted points. 1. Ensure that the system is turned off (On indicator off). 2. Press [*]. If points are faulted the Command Center displays: System OK 3. or Point faulted, Press 0 to view If there are faulted points, press [0] to view.
Security System Text Command Center User Guide If a point is faulted, the Command Center displays the point number. If the point is bypassable, the command center prompts you to press the point number followed by the [*] key. If the point is unbypassable, the display tells you the point cannot be bypassed. 5. Press [Cmd] to exit this command function. To unbypass a point, repeat the steps above for the desired point number. Date and Time (Cmd 45) I can perform this command. I cannot perform this command.
Security System Text Command Center User Guide Change Passcode (Cmd 55) I can perform this command. I cannot perform this command. Use this command to change your passcode at any time, however, only use this feature under the direction of your security company. The system must be off in order to use this command. Write down your old passcode and the new one before you begin. 1. Make sure that your system is off (On indicator is off). 2. Press [Cmd] + [5] + [5].
Security System Text Command Center User Guide Change Others’ Passcodes (Cmd 56) I can perform this command. I cannot perform this command. Use this command to change passcodes for each user in the system. This command requires the appropriate authority level to change passcodes. Only use this feature under the direction of your security company. Cmd 56 is only for changing passcodes other than the one used to access Cmd 56. For example, if User 1 performs Cmd 56, he/she cannot modify his/her own passcode.
Security System Text Command Center User Guide Change Others’ Passcode Authority Levels (Cmd 56) I can perform this command. I cannot perform this command. Use this command to change passcode authority levels for each user in the system. This command requires the appropriate authority level to change passcodes. You cannot change your own passcode authority level. Only use this feature under the direction of your security company.
Security System Text Command Center User Guide Add a Passcode (Cmd 56) I can perform this command. I cannot perform this command. Use this command to add new passcodes to the system. This command requires the appropriate authority level to add passcodes. To add a new passcode to the system, you must assign an area(s) to the new user in addition to using the other Cmd 56 features (changing a passcode and changing a passcode authority level) as outlined below.
Security System Text Command Center User Guide 15. Use the Steps 1-14 to add additional new users, or press the [Cmd] key until the Command Center emits a single beep tone and the display returns to the normal display. The new user passcode, area assignment and authority level will automatically be logged into the system’s programming memory. Make sure that your security company’s programming records are properly updated. Delete Passcodes (Cmd 58) I can perform this command. I cannot perform this command.
Security System Text Command Center User Guide Renew One-time Passcodes (Cmd 53) I can perform this command. I cannot perform this command. One-time passcodes can only be used once to turn the system off. This command allows those with the applicable authority level to renew previous One-Time passcodes. Once renewed, the One-Time passcode is again able to turn the system off only once. 1. Make sure that the system is turned off (On indicator is off). 2. Press [Cmd] + [5] + [3].
Security System Text Command Center User Guide Check System Troubles (Cmd 4) Your system emits a trouble tone and displays the System Trouble message to alert you to a system trouble event. System troubles are caused by things such as low batteries. Use this command to learn what is causing the trouble and what steps to take to correct it. 1. The system may be on or off when a system trouble occurs. If the system is on, you must turn it off to check the trouble.
Security System Text Command Center User Guide View Alarm Memory (Cmd 40) After an alarm has been silenced and cleared from the display, you may still review the points that alarmed. 1. Ensure that the system is turned off (On indicator is off). 2. Press [Cmd] + [4] + [0]. The Command Center may prompt you to enter a valid passcode. 3. Enter your passcode if necessary. The Command Center displays all points in alarm memory.
Security System Text Command Center User Guide View Point Trouble (Cmd 48) Use this command to view which points (if any) are in trouble. 1. Ensure that the system is turned off (On indicator is off). 2. Press [Cmd] + [4] + [8]. The Command Center may prompt you to enter a valid passcode. 3. Enter your passcode if necessary. The Command Center will scroll all points that are in trouble. Be sure to investigate the source of the trouble condition.
Security System Text Command Center User Guide Finally, the phone connection is tested. This test may take up to 10 minutes: Testing Phone. May take 10 min. The Command Center displays the result of the phone line test: Phone Test passed. 4. Phone Test failed. or Please check for dial tone. When the test is complete, the system returns to the normal display. To stop the test currently in progress and skip to the next test, press the [*] key.
Security System Text Command Center User Guide Reset the System (Cmd 47) I can perform this command. I cannot perform this command. Use this command to reset the system (including fire points) after an alarm. Detection devices, such as smoke detectors and shock sensors, must be reset after being activated. Resetting the system takes about 20 seconds. If points do not reset, contact your installing company for help. 1. Ensure that your system is off (On indicator is off). 2. Press [Cmd] + [4] + [7].
Security System Text Command Center User Guide Select Watch Tone (Cmd 62) I can perform this command. I cannot perform this command. The Watch feature gives you the ability to watch points when the system is turned off. The system can be programmed to alert you to opened doors and windows. For example, parents with small children may want a tone to sound whenever a door is opened to monitor the children. Use this command to set the type of response your system produces when a watch point is faulted.
Security System Text Command Center User Guide Extend Auto On Time (Cmd 51) I can perform this command. I cannot perform this command. Your security company can program your system to turn on automatically. Use this command to delay the auto-on time by one hour during the auto-on pre-alert time. 1. Make sure that the system is turned off (On indicator is off). 2. Press [Cmd] + [5] + [1]. The Command Center may prompt you to enter a valid passcode. 3. Enter your passcode if necessary.
Security System Text Command Center User Guide All On Skeds See page 32, “Change Skeds,” for Steps 1 to 4. 5. The Command Center scrolls all skeds that turn the system All On. Press the number key of the sked that you want to change followed by the [∗] key. Sk# A# All On Time ##:## 6. Sk# A# 1 2 3 4 5 6 7 8 Days SMTWRFSA Enter the time for the system to automatically turn All On (HH:MM). In this example, program Sked 1 in Area 1 for 10:35 pm. Sk1 A1 Auto On Time 22:35 7.
Security System Text Command Center User Guide Part 2 On Skeds See page 32, “Change Skeds,” for Steps 1 to 4. 5. The Command Center scrolls all skeds that turn the system Part 2 On. Press the number key of the sked that you want to change followed by the [∗] key. Sk# A# Part On Time ##:## 6. Sk# A# 1 2 3 4 5 6 7 8 Days SMTWRFSA Enter the time for the system to automatically turn Part 2 On (HH:MM). In this example, program Sked 3 in Area 2 for 7:30 pm Sk3 A2 Part On Time 19:30 7.
Security System Text Command Center User Guide Output On Skeds Note: This section is intended for turning outputs on. See page 32, “Change Skeds,” for Steps 1 to 4. 5. The Command Center scrolls all skeds that turn the outputs on. Press the number key of the sked that you want to change followed by the [∗] key. Sk# Output ## Time ##:## 6. On 12345678 SMTWRFSA Enter the time for the system to automatically operate Output 01 (HH:MM). In this example, Sked 5 is set for 12:00 am.
Security System Text Command Center User Guide Change Outputs (Cmd 54) I can perform this command. I cannot perform this command. Use this command to turn on and off the outputs programmed by your security company. These outputs can control outside lighting, pool pumps, watering systems, etc. 1. Ensure that the system is turned off (On indicator is off). 2. Press [Cmd] + [5] + [4]. The Command Center may prompt you to enter a valid passcode. 3. Enter your passcode if necessary.
Security System Text Command Center User Guide All Areas Off (Cmd 81) I can perform this command. I cannot perform this command. Depending on the areas assigned to your authority level, this command turns off all areas at the same time when the system is split into more than one area. 1. Press [Cmd] + [8] + [1]. The Command Center may prompt you to enter a valid code. 2. Enter your passcode if necessary. The Command Center indicates that all areas are off.
Security System Text Command Center User Guide Move to Area (Cmd 50) I can perform this command. I cannot perform this command. Use this command to operate multiple areas from the same Command Center when the system is split into more than one area. Before operating another area, move the Command Center to the area that you want to operate. 1. Press [Cmd] + [5] + [0]. The Command Center may prompt you to enter a valid passcode. 2. Enter your passcode if necessary.
Security System Text Command Center User Guide 4. Press and hold [Cmd] to exit this command. A typical dialing sequence might be: • two-digit telephone company feature code (72) • pause • phone number to forward to (315-555-1212) • flash (on-hook, pause, off-hook) • terminate (t) For this sequence, the entry would look like: 72p3155551212ft Auto-Forward Off Setup (Cmd 84) I can perform this command. I cannot perform this command.
Security System Text Command Center User Guide Auto-Forward On/Off (Cmd 82) I can perform this command. I cannot perform this command. Use this command to turn the auto-forward feature on or off as necessary. 1. Press [Cmd] + [8] + [2]. The Command Center may prompt you to enter a valid passcode. 2. Enter your passcode if necessary. The Command Center displays the current status and the available options.
Security System Text Command Center User Guide View Log (Cmd 85) I can perform this command. I cannot perform this command. Use this command to display system events, such as alarm events, turning the system All On, Part On and Part 2 On and turning the system off. Events are displayed in reverse chronological order. 1. Press [Cmd] + [8] + [5]. The Command Center may prompt you to enter a valid passcode. 2. Enter your passcode if necessary.
Security System Text Command Center User Guide Basic Pager Reports A pager’s display can show up to four fields of information in the order as shown below: (Account Number) - (Event Number) - (Area Number) - (Point/User Number) • Account Number: 4-digit account number. If the account number is greater than 4 digits, the first four digits are sent. • Event Number: Panel event numbers. See page 44, “Panel Event Descriptions,” for information on panel events.
Security System Text Command Center User Guide Panel Event Descriptions The following table lists the events generated by the control/communicator. These events appear in the control/ communicator’s log by name and in the pager’s display by event number. Event # Event 01 AC Fail 02 AC Restore 03 Event # Event Ac power to panel interrupted. 24 Rstrl Batt Low AC power to panel restored. 25 Rstrl Bat Missing Alarm, Tamper Alarm from detection device(s) that has been tampered with.
Security System Text Command Center User Guide Event # Event 47 Cls, All, -Dly, RAM IV 48 Event # Event System turned All On with no delay (instant) by RAM IV. 70 Comm Fail, AltComm Cls, All, -Dly, Usr System turned All On with no delay (instant) by user. 71 Comm Restoral 49 Cls, Prt,+Dly, Skd System turned Part On with Entry/Exit delay by sked. 72 Comm Rstl, AltComm 50 Cls, Prt,+Dly, KS System turned Part On with Entry/Exit delay by keyswitch.
Security System Text Command Center User Guide Event # Event 93 Open, Skd, Alarm 94 Open, RAM IV, Alarm 95 Event # Event Description Opening after alarm event by sked. 116 Rstrl, 24-hr Burg Restoral from alarm, 24-hour burglary point types. Opening after alarm event by RAM IV. 117 Rstrl, Cntrl, Dly Restoral from alarm, controlled point types. Open, Usr, Alarm Opening after alarm event, ID reported. 118 Rstrl, Cntrl Restoral from alarm, controlled point types.
Security System Text Command Center User Guide Event # Event Description Event # Event 139 Trbl, Tamper Trouble condition on Tamper or Voice Active detection device(s). 162 Grnd Fault 140 Trbl, Emergency Trouble condition on Emergency detection device(s). 163 Grnd Fault, Rstl 141 Trbl, Panic Trouble condition on Panic detection device(s). 164 First Open Panel is configured for multiple area first to open, last to close functionality. First area has opened.
Security System Text Command Center User Guide Security System Limitations Not even the most advanced security system can guarantee protection against burglary, fire, or environmental threats.
Security System Text Command Center User Guide Maintenance and Service This security system requires very little maintenance, however, you should test the system weekly to ensure it is working properly. A test schedule and maintenance program can be arranged. If you notice a change in operation during normal use or testing, call for service as soon as possible. Do not attempt to repair the control panel, Command Centers, or detectors yourself.
Security System Text Command Center User Guide Glossary 24-Hour Point: Points that are always on even when the system is turned off. Two types: Fire Points and Non-Fire 24-Hour Points. All On: All controlled points are armed. All On with No Delay (Instant) is an option. No Exit or Entry Delay is provided with the No Delay option. Burglary Alarm Tone: A constant warble tone. Central Station: A facility where trained personnel monitor a security system 24 hours a day.
Index A P Alarm Memory ........................................................................ 27 All Areas Off ........................................................................... 37 All Areas On ........................................................................... 37 All On Skeds .......................................................................... 32 Area ................................................................................. 37, 38 Move to .................................
