User's Manual

152 Troubleshooting, Accessories and Replacements ROAMEO System
Bosch Security Systems, Inc.
Technical Manual
F.01U.306.750
Rev. 01
No audio from
beltpack
• The DECT connection is
down
• If the RF DECT connection is down, then no audio is sent
to or from the beltpack. See “No DECT connection
displayed on beltpack” on page 150.
• The Matrix connection is
down.
• If the Matrix is down, then no audio is sent to or from the
beltpack. See “No matrix connection on beltpack” on
page 150.
• The wrong headset is
selected in the beltpack
audio setup menu.
• The beltpack has two headset options; the 5-pin XLR or
3.5mm stereo plug. The wrong type of headset may be
configured on the beltpack. Verify the correct headset is
configured.
For more information, see “Headset Select Menu” on page 100.
• The 3.5mm headset has a
dynamic microphone
element (expected is
Electret only).
• The 3.5mm headset is always supplied with a 5 Volt bias as
the port always expected an Electret type microphone
plugged into it. If a dynamic microphone is plugged in the
dynamic microphone may not work correctly.
• Microphone audio gain is
set too low.
• The beltpack may have the audio gain set to 0%. To check
go to the main menu of the beltpack and select Mic. Setup.
At the top of the menu is the microphone gain setting.
Adjust up from 0% as needed (default 30%).
Unable to find
the access points
with IPedit
• IPedit cannot detect the
access point because the
computer has an IP address
not in the access point's
network.
• Configure the system to use a DHCP server. DHCP servers
automatically assigns unique IP addresses to devices in the
system on a per use basis.
OR
If the system uses static addressing, configure the computer
with an IP address within the system’s network.
NOTE: There are a variety of network discovery tools
available online to find the IP address on a network.
For more information on hardware setup, see “Prepare the
Hardware” on page 39.
• The access point is detected
but has not been added to
the device catalog in IPedit.
• Add the access point to the device catalog in IPedit.
For more information, see “Add the AP-1800 to IPedit” on
page 61.
• The access point is off. • Verify the access point is powered-on. The Power indicator
light is green.
• The Ethernet network to the
access point is down.
• Verify the Ethernet connection is made and working from
the network to the access point. The left LED on the access
point, next to the RJ-45 port, blinks when active.
Issue Possible Cause Solution