user manual

Chapter 1: Introduction to Borland Enterprise Server 7
Contacting Borland support
Contacting Borland support
Borland offers a variety of support options. These include free services on the
Internet where you can search our extensive information base and connect
with other users of Borland products. In addition, you can choose from several
categories of telephone support, ranging from support on installation of
Borland products to fee-based, consultant-level support and detailed
assistance.
For more information about Borland's support services, please see our web
site at: http://www.borland.com/devsupport and select your geographic region.
For Borland support worldwide information, visit: http://www.borland.com/
devsupport/contacts.
When contacting Borland's support, be prepared to provide the following
information:
■
Name
■
Company and site ID
■
Telephone number
■
Your Access ID number (U.S.A. only)
■
Operating system and version
■
Borland product name and version
■
Any patches or service packs applied
■
Client language and version (if applicable)
■
Database and version (if applicable)
■
Detailed description and history of the problem
■
Any log files which indicate the problem
■
Details of any error messages or exceptions raised
Online resources
You can get information from any of these online sources:
World Wide Web http://www.borland.com
Online Support http://support.borland.com (access ID
required)
Listserv To subscribe to electronic newsletters,
use the online form at: http://
www.borland.com/contact/listserv.html
or, for Borland's international listserver,
http://www.borland.com/contact/
inlist.html