System information

Telephony features 381

Self-labeled line/programmable feature keys

The IP Phone 1150E has six self-labeled line/programmable feature keys,

which can support up to 12 DNs or features on two pages. When a call

is presented on a feature key which is not currently shown, the message

Shift for Call appears in the display area. Press the Shift/Outbox key to

access the second page of a feature or DNs, or to access any Expansion

Module 1100s attached to the phone.

The six self-labeled line/programmable feature keys are numbered 0-5 for

the first key page, and 6 to 11 for the second key page.

When key 0 is programmed as the ACD In-Calls key, the default features

are assigned to the Automatic Call Distribution (ACD) fixed keys.

ACD fixed feature keys

Key numbers 12 to 15 are used for the ACD fixed features. See Table 84

"ACD default Agent fixed feature keys" (page 381) for a list of the ACD

default Agent fixed feature keys or Table 85 "Supervisor fixed feature

keys" (page 381) for a list of Supervisor fixed feature keys.

For a description of supported call features, see “Call features” (page 607).

Table 84

ACD default Agent fixed feature keys

Key number Response Description

Key 12 NRD Not Ready

Key 13 MSB Make Set Busy

Key 14 ASP Call Supervisor

Key 15 EMR Emergency

The In-Calls key mirrors the programming of key 0; it is not separately

programmable.

Table 85

Supervisor fixed feature keys

Key number Response Description

Key 12 OBV Observe Agent

Key 13 RAG Call Agent

Key 14 AAG Answer Agent

Key 15 AMG Answer Emergency

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.02 26 May 2009