Nortel Communication Server 1000 IP Phones Fundamentals Release: 6.0 Document Revision: 05.02 www.nortel.com NN43001-368 .
Nortel Communication Server 1000 Release: 6.0 Publication: NN43001-368 Document release date: 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved. While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.
. Contents New in this release Features 19 Other 19 Revision history Subject 22 19 How to get Help Getting Getting Getting Getting help help help help 19 25 from the Nortel Web site 25 over the phone from a Nortel Solutions Center 25 from a specialist by using an Express Routing Code 26 through a Nortel distributor or reseller 26 Nortel IP Phone 2001 Contents 27 Introduction 27 Description 28 Components and functions 28 Keys and functions 28 Services menu 29 Features 30 Display characteristics 31
Nortel IP Phone 2002 Contents 41 Introduction 41 Description 42 Components and functions 42 Keys and functions 43 Services menu 44 Features 45 Display characteristics 46 Cleaning the IP Phone display screen 46 Programmable line (DN)/feature key label display Information line display 47 Soft key label display 47 Package components 47 Installation and configuration 49 Before you begin 50 First-time installation 50 Configuring the IP Phone 2002 50 Connecting the components 51 Startup sequence 53 Redeploying
Connecting the components 67 Startup sequence 70 Redeploying an IP Phone 2004 70 Replacing an IP Phone 2004 71 Removing an IP Phone 2004 from service 71 IP Phone Key Expansion Module (KEM) 73 Contents 73 Description 73 Features 74 Display characteristics 74 Key number assignments 75 Package components 75 Configuration 75 Installation 78 IP Phone KEM startup initialization 79 Operating parameters 80 General 80 IP Phone 2002 80 IP Phone 2004 81 Virtual Office 81 Firmware 81 Nortel IP Audio Conference P
Removing an IP Audio Conference Phone 2033 from service Connecting an extension microphone 99 Nortel IP Phone 2007 99 101 Contents 101 Introduction 101 Description 102 Components and functions 102 Keys and functions 103 Services menu 104 Local Tools menu 105 Features 106 Touch panel 107 Calibrate the touch panel 107 Stylus 107 Dialpad entry 108 Cleaning the IP Phone display screen 109 Display characteristics 109 Application area 110 Tools/Navigation area 112 Package components 112 Installation and con
Installation and configuration 129 Before you begin 129 First-time installation 130 Configuring the IP Phone 1210 130 Connecting the components 131 Startup sequence 133 Redeploying an IP Phone 1210 134 Replacing an IP Phone 1210 135 Removing an IP Phone 1210 from service 135 Nortel IP Phone 1220 Contents 137 Introduction 137 Description 138 Components and functions 139 Keys and functions 139 Services menu 141 Local Tools menu 142 Features 143 Display characteristics 143 Cleaning the IP Phone display scr
Cleaning the IP Phone display screen 162 Programmable line (DN)/feature key label display Information line display 162 Soft key label display 163 Package components 163 Installation and configuration 165 Before you begin 165 First-time installation 165 Configuring the IP Phone 1230 166 Connecting the components 166 Startup sequence 169 Redeploying an IP Phone 1230 169 Replacing an IP Phone 1230 170 Removing an IP Phone 1230 from service 171 162 Nortel IP Phone 1200 Series LCD Expansion Module 173 Cont
Registration 198 GIPS 198 Echo cancellation 200 Clock synchronization 200 Jitter buffer 200 QoS 200 i2050QosSvc.exe 202 DiffSERV (DSCP) 203 802.
IP Networking Statistics 240 ICMP Statistics 241 Audio Connection Data 241 USB Headset Data 243 Telchemy VQMon 243 PC System Information 244 Personal Call Recording Data 245 Duplicate Media Stream Call Recording Data 245 Licensing Data 245 Expansion Module for IP Softphone 2050 Contents 247 Description 247 Features 248 Display characteristics Configuration 249 Installation 250 Operation 250 247 248 Nortel WLAN Handset 2210, WLAN Handset 2211, WLAN Handset 2212, WLAN Handset 6120, and WLAN Handset 614
MVC 2050 installation 264 MVC 2050 installation method 264 MVC 2050 removal 265 Configuration 266 Settings 266 802.1p and DiffServ 273 Global Packet Loss Concealment algorithm 273 MVC 2050 and WLAN 273 802.
Features 298 Display characteristics 299 Self-labeled line/programmable feature key label display Information line display 300 Context-sensitive soft key label display 300 Cleaning the IP Phone display screen 301 Package components 301 Installation and configuration 302 Before you begin 303 First-time installation 303 Configuring the IP Phone 1120E 303 Connecting the components 304 Startup sequence 308 TFTP firmware upgrade 309 Redeploying an IP Phone 1120E 309 Replacing an IP Phone 1120E 310 Removing an
Nortel IP Phone 1150E 333 Contents 333 Introduction 333 Description 334 Components and functions 336 Services menu 339 Local Tools menu 340 Features 341 Display characteristics 343 Self-labeled line/programmable feature key label 343 Information line display 344 Context-sensitive soft key label 344 Cleaning the IP Phone display screen 344 Headset support 344 Package components 345 Installation and configuration 346 Before you begin 347 First-time installation 347 Configuring the IP Phone 1150E 347 Con
Features 369 Contents 369 Telephony features 369 Corporate Directory 370 Personal Directory 370 Redial List 370 Callers List 370 Password Administration 371 IP Call Recording 371 Virtual Office 371 Emergency Services for Virtual Office 371 Active Call Failover 371 Enhanced UNIStim Firmware download 372 Media security 373 Live Dialpad 377 Normal Mode Indication 378 Caller ID display order 378 Languages 378 Key number assignments 380 Network features 382 Full Duplex 382 802.
Automatic VOICE VLAN ID configuration 443 Enhanced VLAN Tagging 444 Enhanced DATA VLAN 444 Provisioning the IP Phones Contents 447 Introduction 447 Description 448 Manual provisioning 448 Automatic provisioning 449 Configuration 450 Operation 474 Precedence rule and stickiness control IP Phone reset 475 Factory default 475 447 474 Manual provisioning of IP Phone 1110 and 1200 Series Contents 479 Introduction 479 Provisioning parameters 479 Manual provisioning of IP Phone 2007 and 1100 Series Conten
Local Tools menu password protection 521 Controlling the menu lock for IP Phone 2007 522 Configuring Secure Local Menu using Network provisioning 523 Accessing the Local Tools menu 523 Local Tools options 524 Local Tools menu for IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E 524 Local Tools menu for IP Phone 1110, IP Phone 1210, IP Phone 1220, and IP Phone 1230 528 IP Phone diagnostic utilities 531 Contents 531 Introduction 531 Text-based diagnostic utilities 531 Network diagnostic utilities 532
TFTP Server 593 Contents 593 Introduction 593 TFTP Server planning 593 Pre-download checklist 594 Updating IP Phones firmware 595 Updating the firmware 596 Expansion Module for IP Phones 600 Downloading and configuring fonts 601 IP Phone context-sensitive soft keys 605 Call features 607 FLEXnet licensing error codes 611 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. New in this release The following sections detail what’s new in IP Phones Fundamentals (NN43001-368) for Nortel Communication Server 1000 (CS 1000) Release 6.0. Features Communication Server Release 6.0 includes the following additions: • • Two-line mode for IP Phones 1110 and 1210 • New telephony features: Caller ID display order and Normal Mode Indication (with configurable Normal Mode Display) Dynamic IP Line localization with support of 25 languages.
New in this release May 2008 Standard 03.07. This document is up-issued to support Communication Server 1000 Release 5.5. This document contains an update to technical content within the IP Phone 1200 Series sections. April 2008 Standard 03.06. This document is up-issued to support Communication Server 1000 Release 5.5. This document contains support for UNIStim 3.0. April 2008 Standard 03.05. This document is up-issued to support Communication Server 1000 Release 5.5.
Other 21 November 2006 Standard 20.00. This document is up-issued to support CS 1000 Release 4.5. This document is up-issued to support the addition of the Expansion Module for IP Phone 1100 Series. October 2006 Standard 19.00. This document is up-issued to support Communication Server 1000 Release 4.5. October 2006 Standard 18.00. This document is up-issued to support CS 1000 Release 4.5. This document is up-issued to support the addition of the IP Phone 1150E. August 2006 Standard 17.00.
New in this release February 2005 Standard 4.00. This document is up-issued to support the 8.x Firmware Upgrade for IP Phones. September 2004 Standard 3.00. This document is up-issued to support Communication Server 1000 Release 4.0. June 2004 Standard 2.00. This document is up-issued to include the Nortel Networks Mobile Voice Client 2050. October 2003 Standard 1.00. This document is a new NTP for Succession 3.0 Software. It was created to support a restructuring of the Documentation Library.
Subject 23 Note on legacy products and releases This NTP contains information about systems, components, and features that are compatible with Nortel Communication Server 1000 Release 6.0 software. For more information about legacy products and releases, click the Technical Documentation link under Support on the Nortel home page: www.nortel.
New in this release • • • • Software Input Output Reference - Administration (NN43001-611) • • • • • • • IP Phone 1110 Getting Started Card (NN43100-300) Secure Multimedia Controller Implementation Guide (NN43001-325) Element Manager System Reference - Administration (NN43001-632) Nortel Application Gateway 1000/2000 Administration Guide (NN42360-600) IP Phone 1120E Getting Started Card (NN43112-100) IP Phone 1140E Getting Started Card (NN43113-103) IP Phone 1150E Getting Started Card (NN43114-103)
. How to get Help This chapter explains how to get help for Nortel products and services. Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
How to get Help Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: www.nortel.
. Nortel IP Phone 2001 Contents This section contains the following topics: • • • • • • • • • • “Introduction” (page 27) “Description” (page 28) “Components and functions” (page 28) “Features” (page 30) “Display characteristics” (page 31) “Package components” (page 32) “Installation and configuration” (page 33) “Redeploying an IP Phone 2001” (page 37) “Replacing an IP Phone 2001” (page 38) “Removing an IP Phone 2001 from service” (page 38) Introduction This section explains how to install and mainta
Nortel IP Phone 2001 After you install and configure an IP Phone, if power to the phone is interrupted, you need not re-enter the IP parameters, node number, Terminal Number (TN), or reacquisition of firmware. Description The IP Phone 2001 uses the customer IP data network to communicate with the Communication Server 1000 (CS 1000). The IP Phone 2001 translates voice into data packets for transport using Internet Protocol.
Components and functions 29 Table 1 IP Phone 2001 keys and functions Key Function Speaker Press the Line key to activate the speaker for on-hook dialing and listening. Message waiting/ Incoming call indicator The Message waiting lamp turns on to indicate that a message is left for the user. This lamp also flashes when the IP Phone ringer is on. Volume control bar Use the volume control bar to adjust the volume of the Handset, Ringer, and On-hook Dialing/Listen tones.
Nortel IP Phone 2001 — Call Timer — Live Dialpad — Normal Mode indication — Caller ID display order • Password Admin — Station Control Password • • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) Test Local Mode and Resume Local Mode (if Branch Office is configured) Press the Services key to exit from any menu or menu item. You can customize the IP Phone features to meet user requirements. For more information, see the IP Phone 2001 User Guide (NN43115-102).
Display characteristics 31 Display characteristics An IP Phone 2001 has two display areas: • • “Information line display” (page 31) “Soft key label display” (page 32) Figure 2 "IP Phone 2001 display areas" (page 31) shows these two display areas. Figure 2 IP Phone 2001 display areas Cleaning the IP Phone display screen Gently wipe the IP Phone display screen with a soft, dry cloth. CAUTION Do not use any liquids or powders on the IP Phone 2001.
Nortel IP Phone 2001 Soft key label display The soft key label has a maximum six characters. Each soft key includes the soft key label and an icon. When a soft key is in use, a triangle icon appears at the beginning of the soft key label, and the label shifts one character to the right. (If the label is six characters in length, the last or rightmost character is truncated.) If a feature is enabled, the icon state turns to On. The icon remains in the on state until the feature key is pressed again.
Installation and configuration 33 Table 4 IP Phone 2001 components list Component Product code IP Phone 2001 (Ethergray) with Icon keycaps NTDU90AA16/A0533387 IP Phone 2001 (Ethergray) with English text label keycaps NTDU90BA16/A0533388 IP Phone 2001 (Charcoal) with Icon keycaps NTDU90AA70/A0053389 IP Phone 2001 (Charcoal) with English text label keycaps NTDU90BA70/A0533390 IP Phone 2001 (Charcoal with Bezel) with Icon keycaps NTDU90AB70 IP Phone 2001 (Charcoal with Bezel) with Icon keycaps (R
Nortel IP Phone 2001 • • “Connecting the components” (page 35) “Startup sequence” (page 37) Before you begin Before installing the IP Phone 2001, complete the following pre-installation checklist: • Ensure one IP Phone 2001 boxed package exists for each IP Phone 2001 you install. For a list of IP Phone 2001 package components, see Table 3 "Package components" (page 32). • Ensure one Software License exists for each IP Phone 2001 you install.
Installation and configuration 35 Server IP Line Applications Fundamentals (NN43001-125) and Software Input Output Reference-Administration (NN43001-611). 2 Configure the IP Phone 2001 on the Call Server using LD 11. At the prompt, enter the following: REQ:new TYPE:2001P2 For more information about configuring the IP Phone 2001 using LD 11, see Software Input Output Reference-Administration (NN43001-611). 3 Configure the IP Phone 2001 in Element Manager.
Nortel IP Phone 2001 5 Secure the IP Phone footstand to the base of the IP Phone. Use the angle adjustment grip on the top back of the IP Phone to adjust the position. CAUTION Damage to Equipment Do not plug any device into your IP Phone 2001 Ethernet port other than an IEEE 802.3 Ethernet network connection. Figure 3 IP Phone 2001 Ethernet network interface connections 6 Power the IP Phone 2001 using either the Power over Ethernet or an AC power transformer (local power).
Redeploying an IP Phone 2001 37 Startup sequence When an IP Phone 2001 connects to the network, it must perform a startup sequence.
Nortel IP Phone 2001 To obtain the password, enter the nodePwdShow command in Element Manager. For further information, see Element Manager System Reference - Administration (NN43001-632). 5 Select the Clear soft key to clear the existing TN. 6 Enter the new TN. --End-- Replacing an IP Phone 2001 ATTENTION Two IP Phones cannot share the same TN. You must remove the IP Phone 2001 that currently uses the TN.
Removing an IP Phone 2001 from service TYPE: 2001P2 TN: LLL S CC UU --End-- Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
Nortel IP Phone 2001 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Nortel IP Phone 2002 Contents This section contains the following topics: • • • • • • • • • • “Introduction” (page 41) “Description” (page 42) “Components and functions” (page 42) “Features” (page 45) “Display characteristics” (page 46) “Package components” (page 47) “Installation and configuration” (page 49) “Redeploying an IP Phone 2002” (page 53) “Replacing an IP Phone 2002” (page 54) “Removing an IP Phone 2002 from service” (page 54) Introduction This section explains how to install and mainta
Nortel IP Phone 2002 After you install and configure an IP Phone, if power to the phone is interrupted, you need not re-enter the IP parameters, node number, Terminal Number (TN), or reacquisition of firmware. Description The IP Phone 2002 uses the customer IP data network to communicate with the Communication Server 1000 (CS 1000). The IP Phone 2002 translates voice into data packets for transport using Internet Protocol.
Components and functions 43 Keys and functions Table 5 "IP Phone 2002 keys and functions" (page 43) describes the IP Phone 2002 keys and functions. Table 5 IP Phone 2002 keys and functions Key Function Speaker Press the Line key to activate the speaker for on-hook dialing and listening. Programmable line (DN)/feature keys (self-labeled) Programmable line (DN)/feature keys (self-labeled) are configured for various features on the IP Phone. One must be the prime DN key.
Nortel IP Phone 2002 Table 5 IP Phone 2002 keys and functions (cont’d.) Key Function Mute Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to a two-way conversation. The Mute key applies to Handsfree, Handset, and Headset microphones. The Mute LED flashes when the Mute option is in use. Volume control bar Use the volume control bar to adjust the volume of the handset, headset, speaker, ringer, and, Handsfree feature.
Features 45 — Normal Mode indication — Caller ID display order • • • Password Administration Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) Test Local Mode and Resume Local Mode (if Branch Office is configured) You can customize the IP Phone features to meet user requirements. For more information, see the IP Phone 2002 User Guide (NN43116-104). Double-press the Services key to access Network diagnostic utilities.
Nortel IP Phone 2002 — Mute — Handsfree — Goodbye — Expand to PC — Headset — Hold For more information about IP Phone features, see “Features” (page 369). Display characteristics An IP Phone 2002 has three major display areas: • • • “Programmable line (DN)/feature key label display” (page 47) “Information line display” (page 47) “Soft key label display” (page 47) Figure 5 "IP Phone 2002 display areas" (page 46) shows these three display areas.
Package components 47 Programmable line (DN)/feature key label display The feature key label area displays a 10-character string for each of the four feature keys. Each feature key includes the key label and an icon. The icon state can be on, off, or flashing. A telephone icon displays the status of the configured DN. Key labels are left-aligned for keys on the left side of the screen, and right-aligned for keys on the right side of the screen.
Nortel IP Phone 2002 See the product code on the back of the phone to confirm whether it is a Phase II IP Phone. The product code for Phase II IP Phones appears as IP Phone 200x. The product code for previous versions of the IP Phone appears with an i in front of the model number (for example, i200x).
Installation and configuration 49 Table 8 IP Phone 2002 components list (cont’d.) Component Product code Handset cord, Charcoal N0000763 Footstand, Charcoal (used for Ethergray and Charcoal models) A0891619 Power Adapters Global power supply (for local power) IEC cables RoHS Non-RoHS 1.8 m (5.9 ft), 10 amp, IEC320-C13 North America NTYS14AAE6 NTYS14AA 2.
Nortel IP Phone 2002 • • “Connecting the components” (page 51) “Startup sequence” (page 53) Before you begin Before installing the IP Phone 2002, complete the following pre-installation checklist: • Ensure one IP Phone 2002 boxed package exists for each IP Phone 2002 you install. For a list of IP Phone 2002 package components, see Table 7 "Package components" (page 48). • Ensure one Software License exists for each IP Phone 2002 you install.
Installation and configuration 51 For more information about configuring a virtual loop, see Signaling Server IP Line Applications Fundamentals (NN430 01-125) and Software Input Output Reference-Administration (NN43001-611). 2 Configure the IP Phone 2002 on the Call Server using LD 11. At the prompt, enter the following: REQ:new TYPE:2002P1,2002P2 For more information about configuring the IP Phone 2002 using LD 11, see Software Input Output Reference-Administration (NN43001-611).
Nortel IP Phone 2002 interface located on the back of the IP Phone (identified with a PC icon) and the other end into the computer. See Figure 6 "IP Phone 2002 Ethernet network interface connections" (page 52). The LAN Ethernet port supports Auto-Media Dependent Interface Crossover (MDIX). Auto-MDIX is supported only when the Ethernet port is configured for autonegotiation. The PC Port does not support Auto-MDIX.
Redeploying an IP Phone 2002 53 The IP Phone 2002 supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 2. To use Power over Ethernet, where power is delivered over the CAT5e cable, the LAN must support Power over Ethernet, and an AC adapter is not required. To use local AC power, the optional AC adapter can be ordered separately. --End-- When you complete the IP Phone connection, you must connect the phone to the network.
Nortel IP Phone 2002 3 4 Press OK when the node number displays. If Then the node password is enabled and is not NULL a password screen displays. Go to Step 4. the node password is disabled a TN screen displays. Go to Step 5. Enter the password at the password screen and press OK. A TN screen displays. To obtain the password, enter the nodePwdShow command in Element Manager. For further information, see Element Manager System Reference - Administration (NN43001-632).
Removing an IP Phone 2002 from service Step Action 1 Disconnect the IP Phone 2002 from the network or turn off the power. 55 The service to the PC is disconnected as well if the PC connects to the IP Phone 2002. If the IP Phone 2002 was automatically configured, the DHCP lease expires and the IP address returns to the available pool. 2 In LD 11, enter the following: REQ: OUT TYPE: 2002P1, 2002P2 TN: LLL S CC UU --End-- Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.
Nortel IP Phone 2002 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Nortel IP Phone 2004 Contents This section contains the following topics: • • • • • • • • • “Introduction” (page 57) “Description” (page 58) “Components and functions” (page 58) “Features” (page 61) “Package components” (page 64) “Installation and configuration” (page 66) “Redeploying an IP Phone 2004” (page 70) “Replacing an IP Phone 2004” (page 71) “Removing an IP Phone 2004 from service” (page 71) Introduction This section explains how to install and maintain the IP Phone 2004.
Nortel IP Phone 2004 Description The IP Phone 2004 uses the customer IP data network to communicate with the Communication Server 1000 (CS 1000). The IP Phone 2004 translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host Configuration Protocol (DHCP) server to provide information that you can use for the IP Phone 2004 network and CS 1000 connections. Figure 7 "IP Phone 2004" (page 58) shows the IP Phone 2004.
Components and functions 59 Table 9 IP Phone 2004 keys and functions Key Function Hold Press the Hold key to put an active call on hold. Press the line (DN) key beside the flashing LCD to return to the caller on hold. Goodbye Press the Goodbye key to terminate an active call. Message waiting light/ Incoming call indicator The Message waiting indicator turns ON to indicate that a message has been left for the user. This indicator also flashes when the set ringer is ON.
Nortel IP Phone 2004 Table 9 IP Phone 2004 keys and functions (cont’d.) Key Function Headset Press the Headset key to answer a call using the headset or to switch a call from the handset or Handsfree to the headset. Volume control bar Use the Volume control bar to adjust the volume of the handset, headset, speaker, ringer, and Handsfree feature. Press the right side of the rocker bar to increase volume, the left side to decrease volume. Handsfree key Press the Handsfree key to activate handsfree.
Features 61 You can customize the IP Phone features to meet user requirements. For more information, see the IP Phone 2004 User Guide (NN43117-102). Double-press the Services key to access Network diagnostic utilities. For more information about Network diagnostic utilities, see “IP Phone diagnostic utilities” (page 531). If an incoming call is presented while you configure information in the Services menu, the phone rings.
Nortel IP Phone 2004 — Expand to PC — Headset — Hold For more information about IP Phone features, see “Features” (page 369) Central Answering Position The Central Answering Position (CAP) operates as an Automatic Call Distribution (ACD) agent on the IP Phone 2004. A CAP provides call-handling features, such as transferring a call, parking a call, and answering a call.
Display characteristics 63 Cleaning the IP Phone display screen Gently wipe the IP Phone display screen with a soft, dry cloth. CAUTION Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry cloth can contaminate IP Phone components and cause premature failure. Programmable line (DN)/feature key label display The feature key label area displays a 10-character string for each of the four feature keys. Each feature key includes the key label and an icon.
Nortel IP Phone 2004 Use the More soft key to navigate the layers of functions. If there are only four functions assigned to the soft keys, the More key does not appear, and all four functions are displayed. Package components The following information applies to Phase II IP Phones. Product codes for Phase II IP Phones are different from previous sets. See the product code on the back of the phone to confirm whether it is a Phase II IP Phone.
Package components Table 12 IP Phone 2004 component list (cont’d.
Nortel IP Phone 2004 IP Phone 2002/2004 Power Adapters 3 m (9.9 ft), 125 VAC, Option 11C Denmark power cord Denmark NTTK22ABE6 NTTK22AB Argentina N/A A0814961 1.8 m (5.9 ft), 10 amp, IEC320-C13 Japan NTTK26AAE6 N/A For more information, and for information about previous versions of the IP Phone, contact your Nortel representative.
Installation and configuration 67 First-time installation You must first install an IP telephony node with the Communication Server. For information about installing an IP telephony node, see Signaling Server IP Line Applications Fundamentals (NN43001-125). CAUTION Do not plug your IP Phone 2004 into an ISDN connection. Severe damage can result. Configuring the IP Phone 2004 Use Procedure 11 “Configuring the IP Phone 2004” (page 67) to configure the IP Phone 2004 for the first time.
Nortel IP Phone 2004 Procedure 12 Connecting the components Step Action 1 Connect one end of the handset cord to the handset jack on the back of the IP Phone (identified with a handset icon). See Figure 9 "IP Phone 2004 Ethernet network connections" (page 69). 2 Connect the other end of the handset cord to the handset.
Installation and configuration 69 Figure 9 IP Phone 2004 Ethernet network connections 4 Connect the AC power adapter (optional). Leave the AC adapter unplugged from the power outlet, connect the adapter to the AC adapter jack in the bottom of the phone. Form a small bend in the cable and then thread the adapter cord through the channels in the stand. 5 Secure the IP Phone footstand to the base of the IP Phone. Use the angle adjustment grip on the top back of the IP Phone to adjust the position.
Nortel IP Phone 2004 When you complete the IP Phone connection, you must connect the phone to the network. See “Dynamic Host Configuration Protocol” (page 405). Startup sequence When an IP Phone 2004 connects to the network, it must perform a startup sequence.
Removing an IP Phone 2004 from service 4 71 Enter the password at the password screen, and press OK. A TN screen displays. To obtain the password, enter the nodePwdShow command in Element Manager. For further information, see Element Manager System Reference - Administration (NN43001-632). 5 Select the Clear soft key to clear the existing TN. 6 Enter the new TN. --End-- Replacing an IP Phone 2004 ATTENTION Two IP Phones cannot share the same TN.
Nortel IP Phone 2004 2 In LD 11, enter the following: REQ: OUT TYPE: 2004P1, 2004P2 TN: LLL S CC UU --End-- Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. IP Phone Key Expansion Module (KEM) Contents This section contains the following topics • • • • • • • • • “Description” (page 73) “Features” (page 74) “Display characteristics” (page 74) “Key number assignments” (page 75) “Package components” (page 75) “Configuration” (page 75) “Installation” (page 78) “IP Phone KEM startup initialization” (page 79) “Operating parameters” (page 80) Description The Nortel IP Phone Key Expansion Module (KEM) is a hardware component that connects to IP Phone 2002 and
IP Phone Key Expansion Module (KEM) Figure 10 IP Phone 2002 with one IP Phone KEM attached Features The IP Phone KEM has the following features: • 12 keys on each side of an LCD provide up to 24 additional self-labeled line/feature keys. Using the Shift key functionality, an IP Phone 2004 can have up to 48 additional logical line/feature keys. • A desk-mount bracket and structural baseplate connect the IP Phone KEM to an IP Phone 2002 or IP Phone 2004, or to another IP Phone KEM.
Configuration 75 To alter the display and contrast on the IP Phone KEM, use the Contrast Adjustment option under the Telephone Options menu on the IP Phone. Any contrast changes you make on the IP Phone affect the IP Phone KEM. The IP Phone KEM and IP Phone do not have separate contrast adjustments. Key number assignments Since the IP Phone 2002 and IP Phone 2004 have key number assignments from 0 to 31, the IP Phone KEM key number assignments begin at 32.
IP Phone Key Expansion Module (KEM) Table 14 LD 11: Configure the IP Phone KEM (cont’d.) Prompt Response Description KEM (0) – 2 Number of attached IP Phone KEMs Up to two IP Phone KEMs can be attached to an IP Phone. Pressing without entering a number leaves the value unchanged. .... KEY xx aaa yyyy (cccc or D) zz..z Telephone function key assignments The following key assignments determine calling options and features available to an IP Phone.
Configuration 77 Table 14 LD 11: Configure the IP Phone KEM (cont’d.) Prompt Response Description PAGEOFST Automatically calculates the IP Phone KEM key based on the entered values. This prompt enables the system administrator to enter a Page number of 0 or 1 and a Key Offset number from 0 to 23. Once entered, the KEY prompt is prompted with the appropriate KEY value filled in. Enter to terminate data entry.
IP Phone Key Expansion Module (KEM) Table 14 LD 11: Configure the IP Phone KEM (cont’d.) Prompt Response Description Applies to an IP Phone 2004 with KEM = 2, and where was entered at the KEY prompt. KEY xx Edit the IP Phone KEM key number specified by KEMOFST, where: xx = the number of the key (for example, KEY 36) Enter to keep the current setting. Installation The IP Phone KEM mounts on the right side of an IP Phone 2002 or IP Phone 2004.
IP Phone KEM startup initialization 79 Procedure 16 Connecting the IP Phone KEM to an IP Phone 2002 or IP Phone 2004 Step Action 1 Remove the IP Phone from the stand by pressing the IP Phone tilt handle, and pulling the IP Phone away from the stand. For the IP Phone 2004, you can also adjust the stand angle to maximum, instead of removing the stand.
IP Phone Key Expansion Module (KEM) Table 15 Startup initialization process for the IP Phone KEM Phase Description 1. IP Phone KEM performs self-test The self-test confirms the operation of the IP Phone KEM local memory, CPU, and other circuitry. While undergoing this self-test, the IP Phone KEM display lights up. If the IP Phone KEM display does not light up, or lights up and then goes blank, or fails to begin flashing, check that the IP Phone KEM is correctly installed and configured. 2.
Operating parameters 81 lines and features on keys 56 to 79 can cause the IP Phone 2002 to ring, but there is no way to answer it. An error message displays to alert the administrator that the hardware configuration does not match the administered configuration. IP Phone 2004 If only one IP Phone KEM is configured in LD 11, but two IP Phone KEMs are detected on an IP Phone 2004, the Terminal Proxy Server (TPS) assigns keys 56 to 79 to the second IP Phone KEM.
IP Phone Key Expansion Module (KEM) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Nortel IP Audio Conference Phone 2033 Contents • • • • • • • • • • • “Introduction” (page 83) • “Connecting an extension microphone” (page 99) “Description” (page 84) “Extension microphones” (page 85) “Components and functions” (page 86) “Features” (page 88) “Display characteristics” (page 89) “Package components” (page 91) “Installation and configuration” (page 93) “Redeploying an IP Audio Conference Phone 2033” (page 97) “Replacing an IP Audio Conference Phone 2033” (page 98) “Removing an IP Au
Nortel IP Audio Conference Phone 2033 • Procedure 19 “Changing the TN of an existing IP Audio Conference Phone 2033” (page 98) • Procedure 20 “Replacing an IP Audio Conference Phone 2033” (page 98) • Procedure 21 “Removing an IP Audio Conference Phone 2033 from service” (page 99) After you install and configure an IP Phone, if power to the phone is interrupted, you need not re-enter the IP parameters, node number, Terminal Number (TN), or reacquisition of firmware.
Extension microphones 85 Figure 12 IP Audio Conference Phone 2033 Extension microphones The IP Audio Conference Phone 2033 supports up to two extension microphones that extend the microphone range in large rooms. Each extension microphone has a Mute button and an LED indicator to indicate the current mute state. Figure 13 "Extension microphone" (page 86) shows an extension microphone. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.
Nortel IP Audio Conference Phone 2033 Figure 13 Extension microphone Components and functions This section describes the following components and functions of the IP Audio Conference Phone 2033: • • “Keys and functions” (page 86) “Services menu” (page 87) Keys and functions Table 16 "IP Audio Conference Phone 2033 keys and functions" (page 86) describes the IP Audio Conference Phone 2033 keys and functions.
Components and functions 87 Table 16 IP Audio Conference Phone 2033 keys and functions (cont’d.) Key Function Goodbye key Use the Goodbye key to terminate an active call. Hold key Press the Hold key to put an active call on hold. Press the Line (DN) key to return to the caller on hold. Message (Inbox) key Press the Message (Inbox) key to access your voice mailbox. Navigation keys Use the Navigation keys to scroll through menus and lists that appear on the LCD display screen.
Nortel IP Audio Conference Phone 2033 — Call Timer — Live Dialpad • • • Password Admin • Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured) Station Control Password Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) Press the Services key to exit from any menu or menu item. You can customize the IP Phone features to meet user requirements. For more information, see the IP Phone Audio Conference Phone 2033 User Guide (NN43111-100).
Display characteristics 89 — Mute — Goodbye — Hold For more information about IP Phone features, see “Features” (page 369). Display characteristics The IP Audio Conference Phone 2033 has two display areas: • • “Information line display” (page 90) “Soft key label display” (page 90) Figure 14 "IP Audio Conference Phone 2033 display areas" (page 89) shows the two display areas.
Nortel IP Audio Conference Phone 2033 Information line display The IP Audio Conference Phone 2033 has a one-line information display area with the following information: • • • • • caller number • set information caller name feature prompt strings user-entered digits date and time information (if the IP Phone is in an idle state) or Call Timer (if provisioned in the Telephone options menu) The information in the display area changes, according to the call-processing state and active features.
Package components 91 Package components Table 18 "Components list for US, CA, CALA, AP, and GC" (page 91) lists the components for the IP Audio Conference Phone 2033 for the Americas, Asia Pacific, and Greater China region. Table 18 Components list for US, CA, CALA, AP, and GC Component Product code IP Audio Conference Phone 2033 package contents include NTEX11AA70 • • • • IP Audio Conference Phone 2033 (charcoal) 7 ft Cat5e Ethernet cable Power Interface Module (PIM) with 25 ft.
Nortel IP Audio Conference Phone 2033 Table 19 Components list for EMEA Component Product code IP Audio Conference Phone 2033 package contents include NTEX11AA70E6 • • • IP Audio Conference Phone 2033 (charcoal) 7 ft Cat5e Ethernet cable Power over Ethernet (PoE) module with 25 ft. console cable IP Audio Conference Phone 2033 Quick Reference Card IP Audio Conference Phone 2033 package contents include • • • • NTEX11BA70E6 IP Audio Conference Phone 2033 (charcoal) 7-ft.
Installation and configuration 93 Table 19 Components list for EMEA (cont’d.) Table 20 "Power cords" (page 93) lists the IP Audio Conference Phone 2033 power cords. Table 20 Power cords IP Audio Conference Phone 2033 power cords NA NEMA 5-15P, 125V 13A (10ft.) NTTK14AB Euro CEE (7) VII, 250V, 10A (2.5m) NTTK16AB ANZ AS3112, 250V 10A (2.5m) NTTK15AA Swiss SEV 1011, 250V 10A (8ft.) NTTK17AB UK/Ireland BS1363, 240V 10A (8ft.) NTTK18AB Denmark AFSNIT, 250V 10A (2.
Nortel IP Audio Conference Phone 2033 • If an AC power adapter is required, ensure you use the correct AC power transformer. The voltage rating of the transformer must match the wall outlet voltage. See Table 18 "Components list for US, CA, CALA, AP, and GC" (page 91) or Table 19 "Components list for EMEA" (page 92). • Ensure the latest IP Phone firmware is deployed to the IP telephony node. For more information, see Signaling Server IP Line Applications Fundamentals (NN43001-125).
Installation and configuration 3 95 Configure the IP Audio Conference Phone 2033 in Element Manager. IP Phones are configured using the Phones section in the Element Manager navigation tree. For more information about configuring the IP Audio Conference Phone 2033 using Element Manager, see Element Manager System Reference Administration (NN43001-632). --End-- Connecting the components Use Procedure 18 “Connecting the components” (page 95) to connect the components for the IP Phone.
Nortel IP Audio Conference Phone 2033 Figure 16 POE module Red LEDs on the IP Audio Conference Phone 2033 indicate power. Messages indicating system start up, such as Loading, Initializing network, and Loading boot parameters appear after a short delay. Figure 17 "Bottom view of IP Audio Conference Phone 2033" (page 97) shows the bottom view of the IP Audio Conference Phone 2033. The IP Audio Conference Phone 2033 supports both AC power and Power over LAN options, including IEEE 802.
Redeploying an IP Audio Conference Phone 2033 97 Figure 17 Bottom view of IP Audio Conference Phone 2033 --End-- When you complete the IP Phone connection, you must connect the phone to the network. See “Dynamic Host Configuration Protocol” (page 405). Startup sequence When an IP Audio Conference Phone 2033 connects to the network, it must perform a startup sequence.
Nortel IP Audio Conference Phone 2033 Procedure 19 Changing the TN of an existing IP Audio Conference Phone 2033 Step Action 1 Repower the IP Audio Conference Phone 2033. During the reboot sequence of a previously configured the IP Audio Conference Phone 2033 displays the existing node number for approximately five seconds. 2 If the node password is enabled and NULL, choose one of the following: a Disable the password. b Set the password as non-NULL. 3 4 Press OK when the node number displays.
Connecting an extension microphone 99 Step Action 1 Obtain the node and TN information of the phone you want to replace. 2 Disconnect the IP Audio Conference Phone 2033 that you want to replace. 3 Follow to install the IP Audio Conference Phone 2033. To configure the IP Phone, see “Manual provisioning of IP Phone 2000 Series” (page 495). 4 Enter the same TN and Node Number as the IP Audio Conference Phone 2033 you replaced.
Nortel IP Audio Conference Phone 2033 2 Connect the microphone cord to one of the microphone jacks on the bottom of the IP Phone. --End-- Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Nortel IP Phone 2007 Contents This section contains the following topics: • • • • • • • • • • • • • “Introduction” (page 101) “Description” (page 102) “Components and functions” (page 102) “Features” (page 106) “Touch panel” (page 107) “Dialpad entry” (page 108) “Cleaning the IP Phone display screen” (page 109) “Display characteristics” (page 109) “Package components” (page 112) “Installation and configuration” (page 114) “Redeploying an IP Phone 2007” (page 118) “Replacing an IP Phone 2007” (page
Nortel IP Phone 2007 • • Procedure 27 “Replacing an IP Phone 2007” (page 119). Procedure 28 “Removing an IP Phone 2007 from service” (page 119). After you install and configure an IP Phone, if power to the phone is interrupted, you need not re-enter the IP parameters, node number, Terminal Number (TN), or reacquisition of firmware. Description The IP Phone 2007 uses the customer IP data network to communicate with the Communication Server 1000 (CS 1000).
Components and functions 103 Keys and functions Table 21 "IP Phone 2007 keys and functions" (page 103) lists the keys and functions for the IP Phone 2007. Table 21 IP Phone 2007 keys and functions Key Function Hold Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to return to the caller on hold. Goodbye Press the Goodbye key to terminate an active call. Handsfree Press the Handsfree key to activate handsfree.
Nortel IP Phone 2007 Table 21 IP Phone 2007 keys and functions (cont’d.) Key Function Navigation keys Use the navigation keys to scroll through menus and lists on the LCD display screen. The key rocks for up, down, left, and right movement. Context-sensitive keys The soft key labels are enabled for the keys on either side of the navigation cluster. The labels are context sensitive. When in an edit box, the soft key labels appear as Clear and Backspace.
Components and functions 105 You can customize the IP Phone features to meet user requirements. For more information, see the IP Phone 2007 User Guide (NN43118-100). Double-press the Services key to access Network diagnostic utilities. For more information about Network diagnostic utilities, see “IP Phone diagnostic utilities” (page 531). Local Tools menu Tap the Tools icon to access the Local Tools menu. Table 23 "Local Tools menu" (page 105) shows the options available in the Local Tools menu.
Nortel IP Phone 2007 • • USB Devices Advanced Diag Tools For more information about the IP Phone 2007 Local Diagnostics menu, see “IP Phone diagnostic utilities” (page 531). Touch Panel Setup Use the Touch Panel Setup tool to calibrate the touch panel and stylus. Contrast and Brightness Use Contrast Brightness tools to alter the display physical settings. USB Devices Use USB Devices menu to control the Universal Serial Bus (USB) device plugged into the USB port in the back of the IP Phone.
Touch panel 107 Touch panel You perform point and click operations on your IP Phone 2007 using the touch panel. The touch panel is used with the graphical user interface (GUI) to present soft keys directly on the display. You can activate all Line/DN keys and feature soft keys by using the touch panel. Calibrate the touch panel Calibrate the touch panel through the Tools menu, which enables you to fine- tune the touch panel. You are prompted to use the stylus to tap three targets.
Nortel IP Phone 2007 Data calibration is WRONG. Repeat calibration? YES and NO soft keys and calibration statistics are displayed on the screen. Tap the YES soft key to retry the calibration or tap the NO soft key to abandon the calibration and return to the main display. --End-- Dialpad entry For ease of use, Nortel recommends the use of the external USB keyboard. The following rules apply when you enter text and special characters using the dialpad.
Display characteristics 109 Table 24 Character key mappings (cont’d.) Key Generates 2 abcABC2 3 defDEF3 4 ghiGHI4 5 jklJKL5 6 mnoMNO6 7 pqrsPQRS7 8 tuvTUV8 9 wxyzWXYZ9 Cleaning the IP Phone display screen Gently wipe the IP Phone display screen with a soft, dry cloth. CAUTION Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry cloth can contaminate IP Phone components and cause premature failure.
Nortel IP Phone 2007 Figure 19 IP Phone 2007 display areas The display may differ from the above example. To extend the life of the LCD panel, the panel goes dark (sleep) after a configured period of time. For further information, see the IP Phone 2007 User Guide (NN43118-100).
Display characteristics 111 Programmable line (DN)/feature key label display The feature key label area displays a 10-character string for each of the 12 programmable line (DN)/feature keys. Each key includes the key label and an icon. The icon state can be on, off, or flashing. Key labels are left-aligned for keys on the left side of the screen, and right-aligned for keys on the right side of the screen.
Nortel IP Phone 2007 Tools/Navigation area The Tools/Navigation area provides controls for navigating between features and selecting tools. The following five main elements are presented as touchable keys: • • • • • Tools Primary application Applications Telephone Keyboard Figure 21 "IP Phone 2007 Tools/Navigation area" (page 112) shows the Tools/Navigation area.
Package components Table 25 Package components • • • • • • IP Phone 2007 Handset Handset cord Footstand 2.1 m (7-ft) CAT5e Ethernet cable Getting Started card Table 26 "IP Phone 2007 component list" (page 113) lists the IP Phone 2007 components and product codes. Contact Nortel for further information. Table 26 IP Phone 2007 component list Component Product code IP Phone 2007 (charcoal with metallic bezel) NTDU96AB70 Replacement parts 7-ft.
Nortel IP Phone 2007 Installation and configuration The following sections provide a step-by-step guide to install and configure the IP Phone 2007: • • • • • “Before you begin” (page 114) “First-time installation” (page 114) “Configuring the IP Phone 2007” (page 114) “Connecting the components” (page 115) “Startup sequence” (page 117) Before you begin Before installing the IP Phone 2007, complete the following pre-installation checklist: • Ensure one IP Phone 2007 boxed package exists for each IP
Installation and configuration 115 Procedure 24 Configuring the IP Phone 2007 Step Action 1 Configure a virtual loop on the system using LD 97. For more information about configuring a virtual loop, see Signaling Server IP Line Applications Fundamentals (NN430 01-125) and Software Input Output Reference-Administration (NN43001-611). 2 Configure the IP Phone 2007 on the system using LD 11.
Nortel IP Phone 2007 Connect one end of the CAT5e Ethernet cable to the LAN Ethernet port located on the back of the IP Phone and the other end to the IP network. Insert one end of a second CAT5e Ethernet cable into the PC Ethernet port located on the back of the IP Phone and the other end into the computer Ethernet port. The LAN Ethernet port supports Auto-Media Dependent Interface Crossover (MDIX). Auto-MDIX is supported only when the Ethernet port is configured for autonegotiation.
Installation and configuration 117 The IP Phone 2007 supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 2. To use Power over Ethernet, where power is delivered over the CAT5e cable, the LAN must support Power over Ethernet, and an AC adapter is not required. To use local AC power, the optional AC adapter can be ordered separately. A tone sounds shortly before the IP Phone is ready to start the Nortel IP Phone application.
Nortel IP Phone 2007 The IP Phone is configured for automatic provisioning by default. For more information about provisioning the IP Phone automatically, see “Provisioning the IP Phones” (page 447). You can manually configure all or some parameters. For information about provisioning the IP Phone manually, see “Manual provisioning of IP Phone 2007 and 1100 Series” (page 487). Redeploying an IP Phone 2007 You can redeploy an existing, previously-configured IP Phone 2007 on the same system.
Removing an IP Phone 2007 from service 6 119 Enter the new TN. --End-- Replacing an IP Phone 2007 ATTENTION Two IP Phones cannot share the same TN. You must remove the IP Phone 2007 that currently uses the TN. Procedure 27 Replacing an IP Phone 2007 Step Action 1 Obtain the node and TN information of the phone you want to replace. 2 Disconnect the IP Phone 2007 that you want to replace. 3 Follow to install the IP Phone 2007.
Nortel IP Phone 2007 TYPE: 2007 TN: LLL S CC UU --End-- Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Nortel IP Phone 1210 Contents This section contains the following topics: • • • • • • • • • • “Introduction” (page 121) “Description” (page 122) “Components and functions” (page 123) “Features” (page 126) “Display characteristics” (page 126) “Package components” (page 128) “Installation and configuration” (page 129) “Redeploying an IP Phone 1210” (page 134) “Replacing an IP Phone 1210” (page 135) “Removing an IP Phone 1210 from service” (page 135) Introduction This section explains how to install
Nortel IP Phone 1210 After you install and configure an IP Phone, if power to the phone is interrupted, you need not re-enter the IP parameters, node number, Terminal Number (TN), or reacquisition of firmware. Description The IP Phone 1210 uses the customer IP data network to communicate with the Communication Server 1000 (CS 1000). The IP Phone 1210 translates voice into data packets for transport using Internet Protocol.
Components and functions 123 Components and functions This section describes the following components and functions of the IP Phone 1210: • • • “Keys and functions” (page 123) “Services menu” (page 124) “Local Tools menu” (page 125) Keys and functions Table 27 "IP Phone 1210 keys and functions" (page 123) describes the IP Phone 1210 keys and functions. Table 27 IP Phone 1210 keys and functions Key Function Handsfree Press the Handsfree key to activate handsfree mode.
Nortel IP Phone 1210 Table 27 IP Phone 1210 keys and functions (cont’d.) Key Function Enter key Press the Enter key, at the center of the Navigation key cluster, to confirm menu selections. You can also use the Enter key instead of the Select soft key. Context-sensitive soft keys (self-labeled) Context-sensitive soft keys are below the LCD. The soft key label is dynamic and depends on the active feature. The label length is a maximum of six characters.
Components and functions 125 — On-hook Default Path — Live Dial Pad — Normal Mode Indication — Caller ID display order • Password Administration — Station Control Password • • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) Test Local Mode and Resume Local Mode (if Branch Office is configured) You can customize the IP Phone features to meet user requirements. For more information, see the IP Phone 1210 User Guide (NN43140-101).
Nortel IP Phone 1210 To make a selection, press the number associated with the menu item, or use the navigation keys to scroll through the menu items. Press the Enter key to select the highlighted menu item. Press the Cancel key to exit from a menu or menu item. Features The IP Phone 1210 supports the following telephony features: • four context-sensitive soft keys Functions for the context-sensitive soft keys are configured in LD 11.
Display characteristics 127 Figure 24 IP Phone 1210 display areas Cleaning the IP Phone display screen Gently wipe the IP Phone display screen with a soft, dry cloth. CAUTION Do not use any liquids or powders on the IP Phone 1210. If you use anything other than a soft, dry cloth, you can contaminate IP Phone components and cause premature failure.
Nortel IP Phone 1210 state turns on. The icon remains in the on state until you press this feature key again. This action cancels the enabled feature and turns the icon off, and returns the soft key label to its original state. Use the More soft key to navigate the layers of functions. If you assign only four functions to the soft keys, the More key does not appear, and all four functions display.
Installation and configuration 129 Table 31 IP Phone 1210 components list (cont’d.) Product code Component 250 VAC, Option 11C Standard European power cord, Other EMEA, Kenya, Korea, Thailand, Indonesia, Vietnam, India, Pakistan NTTK16ABE6 NTTK16AB 3 m (9.9 ft) 125 VAC, Option 11C Swiss power cord Switzerland NTTK17ABE6 NTTK17AB 240 VAC, Option 11C UK power cord Hong Kong, Ireland, United Kingdom, Singapore, Malaysia, Bangladesh, Brunei, Sri Lanka NTTK18ABE6 NTTK18AB 3 m (9.
Nortel IP Phone 1210 • If an AC power adapter is required, ensure you use the approved Nortel global power supply (model number N0089601). • Ensure the latest IP Phone firmware is deployed to the IP telephony node. For more information, see Signaling Server IP Line Applications Fundamentals (NN43001-125). CAUTION Ensure that the protective rubber cap on the Accessory Expansion Module (AEM) port is in place when the port is not in use. An improper connector can cause damage to the IP Phone.
Installation and configuration 131 Manager navigation tree. For more information about configuring the IP Phone 1210 using Element Manager, see Element Manager System Reference - Administration (NN43001-632). --End-- Connecting the components Use Procedure 30 “Connecting the components” (page 131) to connect the components for the IP Phone. See Figure 25 "IP Phone 1210 connections" (page 131). Procedure 30 Connecting the components Step Action 1 Attach the footstand (optional).
Nortel IP Phone 1210 a Align the bottom tabs on the foot stand with the position 1 slots or the position 2 slots on the back of your IP Phone. In position 1 the IP Phone sits at a 25-degree angle. In position 2 the IP Phone sits at a 55-degree angle. b Press the footstand into the slots until it snaps into place. 2 Connect the handset: a Plug the end of the handset cord with the short straight section into the handset.
Installation and configuration 133 5 Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the back of your phone using the CAT5e connector (LAN Ethernet port), and thread the network cable through the channel in the footstand. 6 Connect the other end of the cable to your LAN Ethernet connection. The LAN LED on the back of the IP Phone lights when a LAN connection is established. 7 If you connect your PC through the phone, a second CAT5e cable is required.
Nortel IP Phone 1210 • • obtaining the provisioning parameters connecting to the Call Server The IP Phone is configured for automatic provisioning by default. For more information about provisioning the IP Phone automatically, see “Provisioning the IP Phones” (page 447). You can manually configure all or some parameters. For information about manually provisioning the IP Phone, see “Manual provisioning of IP Phone 1110 and 1200 Series” (page 479).
Removing an IP Phone 1210 from service 5 Select the Clear soft key to clear the existing TN. 6 Enter the new TN. 7 Click OK to save and accept changes. 135 --End-- Replacing an IP Phone 1210 ATTENTION Two IP Phones cannot share the same TN. You must remove the IP Phone 1210 that currently uses the TN. Procedure 32 Replacing an IP Phone 1210 Step Action 1 Obtain the node and TN information of the phone you want to replace. 2 Disconnect the IP Phone 1210 that you want to replace.
Nortel IP Phone 1210 TYPE: 1210 TN: LLL S CC UU --End-- Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Nortel IP Phone 1220 Contents This section contains the following topics: • • • • • • • • • • “Introduction” (page 137) “Description” (page 138) “Components and functions” (page 139) “Features” (page 143) “Display characteristics” (page 143) “Package components” (page 145) “Installation and configuration” (page 147) “Redeploying an IP Phone 1220” (page 151) “Replacing an IP Phone 1220” (page 152) “Removing an IP Phone 1220 from service” (page 153) Introduction This section explains how to install
Nortel IP Phone 1220 After you install and configure an IP Phone, if power to the phone is interrupted, you need not re-enter the IP parameters, node number, Terminal Number (TN), or reacquisition of firmware. Description The IP Phone 1220 uses the customer IP data network to communicate with the Communication Server 1000 (CS 1000). The IP Phone 1220 translates voice into data packets for transport using Internet Protocol.
Components and functions 139 Components and functions This section describes the following components and functions of the IP Phone 1220: • • • “Keys and functions” (page 139) “Services menu” (page 141) “Local Tools menu” (page 142) Keys and functions Table 32 "IP Phone 1220 keys and functions" (page 139) describes the IP Phone 1220 keys and functions. Table 32 IP Phone 1220 keys and functions Key Function Handsfree Press the Handsfree key to activate handsfree mode.
Nortel IP Phone 1220 Table 32 IP Phone 1220 keys and functions (cont’d.) Key Function Context-sensitive soft keys (self-labeled) Context-sensitive soft keys are below the LCD. The soft key label is dynamic and depends on the active feature. The label length is a maximum of six characters. A triangle before a key label indicates that the key is active. Navigation keys Use the Navigation keys to scroll through menus and lists that appear on the LCD screen.
Components and functions 141 Table 32 IP Phone 1220 keys and functions (cont’d.) Key Function Mute Press the Mute key to listen to the calling party without transmitting voice from your phone. Press the Mute key again to return to a two-way conversation. Mute key functionality applies to handsfree, handset, and headset modes. After you mute the transmission path, the Mute indicator LED, embedded in the Mute key, flashes.
Nortel IP Phone 1220 You can customize the IP Phone features to meet user requirements. For more information, see the IP Phone 1220 User Guide (NN43141-101). To access network diagnostic utilities, double-press the Services key. Press 2 2 on the dialpad to access the Network Diagnostic Tools menu or use the Up or Down navigation keys to scroll and highlight Network Diagnostic Tools option. For more information about network diagnostic utilities, see “IP Phone diagnostic utilities” (page 531).
Display characteristics 143 Features The IP Phone 1220 supports the following telephony features: • • four programmable line (DN)/ feature keys (self-labeled) four context-sensitive soft keys (self-labeled) Functions for the context-sensitive soft keys are configured in LD 11.
Nortel IP Phone 1220 Figure 27 IP Phone 1220 display areas Cleaning the IP Phone display screen Gently wipe the IP Phone display screen with a soft, dry cloth. CAUTION Do not use any liquids or powders on the IP Phone 1220. If you use anything other than a soft, dry cloth, you can contaminate IP Phone components and cause premature failure. Programmable line (DN)/feature key label display The feature key label area displays a 9-character string for each of the four feature keys.
Package components • • 145 user-entered digits date and time information (if the IP Phone is in an idle state) or Call Timer (if provisioned in the Telephone options menu) The information in the display area changes, according to the call-processing state and active features. Because the IP Phone 1220 only has a one-line information display area, you are prompted to scroll through any additional lines of information.
Nortel IP Phone 1220 Table 35 Package components • • • • • • IP Phone 1220 handset handset cord footstand 2.1 m (7-ft) CAT5e Ethernet cable number plate and lens Table 36 "IP Phone 1220 components list" (page 146) lists the IP Phone 1220 package components and product codes.
Installation and configuration 147 Installation and configuration The following sections provide a step-by-step guide to install and configure the IP Phone 1220: • • • • • “Before you begin” (page 147) “First-time installation” (page 147) “Configuring the IP Phone 1220” (page 148) “Connecting the components” (page 148) “Startup sequence” (page 151) Before you begin Before installing the IP Phone 1220, complete the following pre-installation checklist: • Ensure one IP Phone 1220 boxed package exists f
Nortel IP Phone 1220 Configuring the IP Phone 1220 Use Procedure 34 “Configuring the IP Phone” (page 148) to configure the IP Phone 1220 for the first time. Procedure 34 Configuring the IP Phone Step Action 1 Configure a virtual loop on the Call Server using LD 97. For more information about configuring a virtual loop, see Signaling Server IP Line Applications Fundamentals (NN430 01-125) and Software Input Output Reference-Administration (NN43001-611).
Installation and configuration 149 Figure 28 "IP Phone 1220 connections" (page 149) shows the IP Phone 1220 connections. Figure 28 IP Phone 1220 connections a Align the bottom tabs on the foot stand with the position 1 slots or the position 2 slots on the back of your IP Phone. In position 1 the IP Phone sits at a 25-degree angle. In position 2 the IP Phone sits at a 55-degree angle. b Press the footstand into the slots until it snaps into place.
Nortel IP Phone 1220 c Set up the headset according to the instructions included with the headset. 4 Connect the AC power adapter (optional). The IP Phone 1220 supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 2. To use PoE, where power is delivered over the CAT5e cable, the LAN must support PoE, and an AC adapter is not required. To use local AC power, you can order the optional AC adapter separately.
Redeploying an IP Phone 1220 151 b Ensure all cables are properly routed and the IP Phone is functioning. c Make small marks on the wall where you want to align each of the two keyhole slots. d Insert the screws (not provided), so that they protrude slightly from the wall. e Align the keyholes on the back of the IP Phone with the screws in the wall. f Slide the IP Phone down on the screws to secure the IP Phone in position.
Nortel IP Phone 1220 Step Action 1 Repower the IP Phone 1220. During the reboot sequence of a previously-configured IP Phone, the IP Phone 1220 displays the existing node number for approximately 5 seconds. 2 If you configure the node password to NULL,, choose one of the following: a Disable the password. b Set the password as nonNULL. 3 4 Press OK when the node number displays. If Then you configure the node password to NULL a password screen displays. Go to Step 4.
Removing an IP Phone 1220 from service 153 3 Follow to install the IP Phone 1220. To configure the IP Phone, see “Manual provisioning of IP Phone 1110 and 1200 Series” (page 479). 4 Enter the same TN and node number as the IP Phone 1220 you replaced. The Call Server associates the new IP Phone 1220 with the existing TN.
Nortel IP Phone 1220 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Nortel IP Phone 1230 Contents This section contains the following topics: • • • • • • • • • • “Introduction” (page 155) “Description” (page 156) “Components and functions” (page 157) “Features” (page 161) “Display characteristics” (page 161) “Package components” (page 163) “Installation and configuration” (page 165) “Redeploying an IP Phone 1230” (page 169) “Replacing an IP Phone 1230” (page 170) “Removing an IP Phone 1230 from service” (page 171) Introduction This section explains how to install
Nortel IP Phone 1230 After you install and configure an IP Phone, if power to the phone is interrupted, you need not re-enter the IP parameters, node number, Terminal Number (TN), or reacquisition of firmware. Description The IP Phone 1230 uses the customer IP data network to communicate with the Communication Server 1000 (CS 1000). The IP Phone 1230 translates voice into data packets for transport using Internet Protocol.
Components and functions 157 Components and functions This section describes the following components and functions of the IP Phone 1230: • • • “Keys and functions” (page 157) “Services menu” (page 159) “Local Tools menu” (page 160) Keys and functions Table 37 "IP Phone 1230 keys and functions" (page 157) describes the IP Phone 1230 keys and functions. Table 37 IP Phone 1230 keys and functions Key Function Handsfree Press the Handsfree key to activate handsfree mode.
Nortel IP Phone 1230 Table 37 IP Phone 1230 keys and functions (cont’d.) Key Function Context-sensitive soft keys (self-labeled) Context-sensitive soft keys are below the LCD. The soft key label is dynamic and depends on the active feature. The label length is a maximum of six characters. A triangle before a key label indicates that the key is active. Navigation keys Use the Navigation keys to scroll through menus and lists that appear on the LCD screen.
Components and functions 159 Table 37 IP Phone 1230 keys and functions (cont’d.) Key Function Mute Press the Mute key to listen to the calling party without transmitting voice from your phone. Press the Mute key again to return to a two-way conversation. Mute key functionality applies to handsfree, handset, and headset modes. After you mute the transmission path, the Mute indicator LED, embedded in the Mute key, flashes.
Nortel IP Phone 1230 — Normal Mode Indication — Caller ID display order • • • Password Administration Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) Test Local Mode and Resume Local Mode (if Branch Office is configured) You can customize the IP Phone features to meet user requirements. For more information, see the IP Phone 1230 User Guide (NN43142-101). To access network diagnostic utilities, double-press the Services key.
Display characteristics 161 Features The IP Phone 1230 supports the following telephony features: • 20 programmable line (DN)/ feature keys (self-labeled) on two pages Use the Left or Right key to access the second page of DNs or features. • four context-sensitive soft keys (self-labeled) Functions for the context-sensitive soft keys are configured in LD 11.
Nortel IP Phone 1230 Figure 30 IP Phone 1230 display areas Cleaning the IP Phone display screen Gently wipe the IP Phone display screen with a soft, dry cloth. CAUTION Do not use any liquids or powders on the IP Phone 1230. If you use anything other than a soft, dry cloth, you can contaminate IP Phone components and cause premature failure. Programmable line (DN)/feature key label display The feature key label area displays a 9-character string for each of the four feature keys.
Package components • • • 163 feature prompt strings user-entered digits date and time information (if the IP Phone is in an idle state) or Call Timer (if provisioned in the Telephone options menu) The information in the display area changes, according to the call-processing state and active features. Because the IP Phone 1230 only has a one-line information display area, you are prompted to scroll through any additional lines of information.
Nortel IP Phone 1230 Table 40 Package components • • • • • • IP Phone 1230 handset handset cord footstand 2.1 m (7-ft) CAT5e Ethernet cable number plate and lens Table 41 "IP Phone 1230 components list" (page 164) lists the IP Phone 1230 components and product codes.
Installation and configuration 165 Installation and configuration The following sections provide a step-by-step guide to install and configure the IP Phone 1230: • • • • • “Before you begin” (page 165) “First-time installation” (page 165) “Configuring the IP Phone 1230” (page 166) “Connecting the components” (page 166) “Startup sequence” (page 169) Before you begin Before installing the IP Phone 1230, complete the following pre-installation checklist: • Ensure one IP Phone 1230 boxed package exists f
Nortel IP Phone 1230 Configuring the IP Phone 1230 Use Procedure 39 “Configuring the IP Phone 1230” (page 166) to configure the IP Phone 1230 for the first time. Procedure 39 Configuring the IP Phone 1230 Step Action 1 Configure a virtual loop on the Call Server using LD 97. For more information about configuring a virtual loop, see Signaling Server IP Line Applications Fundamentals (NN430 01-125) and Software Input Output Reference-Administration (NN43001-611).
Installation and configuration 167 Figure 31 "IP Phone 1230 connections" (page 167) shows the IP Phone 1230 connections. Figure 31 IP Phone 1230 connections a Align the bottom tabs on the foot stand with the position 1 slots or the position 2 slots on the back of your IP Phone. In position 1 the IP Phone sits at a 25-degree angle. In position 2 the IP Phone sits at a 55-degree angle. b Press the footstand into the slots until it snaps into place.
Nortel IP Phone 1230 c Set up the headset according to the instructions included with the headset. 4 Connect the AC power adapter (optional). The IP Phone 1230 supports both AC power and Power over Ethernet (PoE) options, including IEEE 802.3af Power Classification 2. To use PoE, where power is delivered over the CAT5e cable, the LAN must support PoE, and an AC adapter is not required. To use local AC power, you can order the optional AC adapter separately.
Redeploying an IP Phone 1230 169 b Ensure all cables are properly routed and the IP Phone is functioning. c Make small marks on the wall where you want to align each of the two keyhole slots. d Insert the screws (not provided), so that they protrude slightly from the wall. e Align the keyholes on the back of the IP Phone with the screws in the wall. f Slide the IP Phone down on the screws to secure the IP Phone in position.
Nortel IP Phone 1230 Step Action 1 Repower the IP Phone 1230. During the reboot sequence of a previously-configured IP Phone, the IP Phone 1230 displays the existing node number for approximately 5 seconds. 2 If you configure the node password to NULL, choose one of the following: a Disable the password. b Set the password as nonNULL. 3 4 Press OK when the node number displays. If Then you configure the node password to NULL a password screen displays. Go to Step 4.
Removing an IP Phone 1230 from service 171 3 Follow to install the IP Phone 1230. To configure the IP Phone, see “Manual provisioning of IP Phone 1110 and 1200 Series” (page 479). 4 Enter the same TN and node number as the IP Phone 1230 you replaced. The Call Server associates the new IP Phone 1230 with the existing TN.
Nortel IP Phone 1230 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Nortel IP Phone 1200 Series LCD Expansion Module Contents This section contains the following topics: • • • • • • • “Description” (page 173) • • • “Operating parameters” (page 182) “Features” (page 177) “Display characteristics” (page 178) “Package components” (page 178) “Configuration” (page 178) “Installation” (page 180) “IP Phone 1200 Series LCD Expansion Module startup initialization” (page 181) “Services key operation” (page 185) “Firmware” (page 187) Description The IP Phone 1200 Series
Nortel IP Phone 1200 Series LCD Expansion Module The IP Phones support up to four LCD Expansion Modules. With four LCD Expansion Modules, the IP Phones provide up to 48 additional line feature keys. The IP Phone 1230 can also support up to 48 additional line/feature keys using the Second Page functionality with one or more LCD Expansion Modules attached. The Second Page functionality works across both the IP Phone and the LCD Expansion Module.
Description Configured LCD Expansion Module Keys Attached LCD Expansion Modules 175 Description range (44 to 55) displays on the second LCD Expansion Module. The second page of each LCD Expansion Module is empty. The pressing of left or right keys is ignored if keys 10 to 15 and 27 to 30 are not configured on IP Phone (for example, no keys are configured on the second page of the IP Phone). 2 12*1*2=48, 4 ranges 3 The first range (32 to 43) displays on the first LCD Expansion Module.
Nortel IP Phone 1200 Series LCD Expansion Module Configured LCD Expansion Module 3 Keys 12*3*1=36 3 ranges Attached LCD Expansion Modules Description 3 The fourth range does not appear. LCD Expansion Module pages do not switch, for example, the first range (32 to 43) appears on the first LCD Expansion Module, the second range (44 to 55) appears on the second LCD Expansion Module and third range (56 to 67) appears on the third LCD Expansion Module.
Features 177 Configured LCD Expansion Module Keys Attached LCD Expansion Modules Description 4 12*4*1=48, 4 ranges 1 The first range (32 to 43) appears on the first page of LCD Expansion Module and the second range (44 to 55) appears on the second page. Third and fourth ranges do not appear. 2 The first range (32 to 43) appears on the first page of the first LCD Expansion Module, the second range (44 to 55) appears on the first page of second LCD Expansion Module.
Nortel IP Phone 1200 Series LCD Expansion Module • A desk-mount bracket and structural base plate connects the LCD Expansion Module to an IP Phone or to another LCD Expansion Module. • IP Phone and LCD Expansion Module combinations can be wall-mounted using the wall mount template provided.
Configuration 179 Table 45 LD 11—Configure the IP Phone 1200 Series LCD Expansion Module (cont’d.) Prompt Response Description TN lscu Where l = loop, s = shelf, c = card, u = unit. Enter loop (virtual loop), shelf, card, and unit (terminal number), where unit = 0 to 31. KEM (0) - 4/ Number of attached KEM (0). Up to four LCD Expansion Modules are supported. ... ... ...
Nortel IP Phone 1200 Series LCD Expansion Module Table 45 LD 11—Configure the IP Phone 1200 Series LCD Expansion Module (cont’d.) Prompt Response Description KEMOFST / KEMOFST is prompted if three or four LCD Expansion Modules are specified at the KEM prompt and is entered for KEY prompt. - KEM number (1 to 4) 1 - for KEM 1 (32 to 43) 2 - for KEM 2 (44 to 55) 3 - for KEM 3 (56 to 67) 4 - for KEM 4 (68 to 79) - key offset number (0 to 11).
IP Phone 1200 Series LCD Expansion Module startup initialization 181 Step Action 1 Remove the IP Phone from the stand by pulling the IP Phone away from the stand. 2 Remove the rubber cap from the AEM port. 3 Attach the ribbon cable from the LCD Expansion Module to the IP Phone and the AEM port. 4 If connecting a second, third, or fourth LCD Expansion Module, repeat steps 2 to 4. The second LCD Expansion Module is attached to the right side of the first LCD Expansion Module.
Nortel IP Phone 1200 Series LCD Expansion Module Phase Description If the LCD Expansion Module display does not light up, or lights up and then goes blank, or fails to begin flashing, check that the LCD Expansion Module is correctly installed and configured. 2 LCD Expansion Module establishes communication with the IP Phone The LCD Expansion Module display flashes until it establishes communication with the IP Phone.
Operating parameters 183 If you configure only one LCD Expansion Module in LD 11, but two, three, or four LCD Expansion Modules are detected on an IP Phone 1220, the second, third, and fourth LCD Expansion Modules are ignored. An error message alerts the administrator that the hardware configuration does not match the administered configuration.
Nortel IP Phone 1200 Series LCD Expansion Module match the administered configuration. When a second LCD Expansion Module is detected, the TPS changes the key assignments to display across both LCD Expansion Modules. If you configure two LCD Expansion Modules in LD 11 but three LCD Expansion Modules respond, the TPS assigns the keys 32 to 55 to the first two LCD Expansion Modules. The third LCD Expansion Module does not have keys assigned until it is configured in LD 11.
Services key operation 185 If you configure four LCD Expansion Modules in LD 11 but two LCD Expansion Modules respond, the TPS assigns keys 32 to 79 to the first two LCD Expansion Modules. An error message alerts the administrator that the hardware configuration does not match the administered configuration. When a third LCD Expansion Module is detected, the TPS changes the key assignments to display across all three LCD Expansion Modules.
Nortel IP Phone 1200 Series LCD Expansion Module LED test The IP Phone and the LCD Expansion Module LEDs are configured to on. The display area is clear, including the DN feature key display areas. The context label displays "Display diag". Character test The IP Phone and the LCD Expansion Module LEDs are configured to off. The Latin characters display across all writable areas of the display, including the DN feature key display areas. The telephone on-hook icon displays for all DN feature keys.
Firmware 187 Firmware The LCD Expansion Module firmware is not downloadable. If the LCD Expansion Module firmware must be upgraded or changed, the LCD Expansion Module must be replaced with a new LCD Expansion Module containing the updated firmware. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
Nortel IP Phone 1200 Series LCD Expansion Module Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Nortel IP Softphone 2050 Contents This section contains the following topics: • • • • • • • • • • • • • • • “Introduction” (page 189) “Description” (page 190) “Components” (page 193) “Display characteristics” (page 196) “Licenses” (page 203) “Key number assignments” (page 221) “Minimum system requirements” (page 222) “System components” (page 223) “Before you begin” (page 224) “First-time installation” (page 225) “Installing or upgrading the IP Softphone 2050” (page 226) “Running the IP Softphone
Nortel IP Softphone 2050 This section contains the following procedures: • • Procedure 58 “Configuring an IP Softphone 2050 ” (page 225). • • Procedure 66 “Removing IP Softphone 2050 (Version 1)” (page 234). • • Procedure 68 “Installing the Accessibility Interface” (page 234) • Procedure 70 “Redeploying the TN of an existing IP Softphone 2050” (page 237). • Procedure 71 “Removing an IP Softphone 2050 from service” (page 237).
Description 191 • directory capabilities stored locally on the PC or linked to external directories, such as LDAP, Microsoft Outlook, and Windows Address Book Directory • • one-click direct dialing from various windows and applications • choice of two window themes, as well as an Accessibility Interface option for the visually-impaired user-selected ringer lets the PC speakers or the headset ring for incoming calls The Accessibility Interface operates with screen reading software, such as JAWS® for
Nortel IP Softphone 2050 Additional features The IP Softphone 2050 supports the following additional features: • • • • • • • • • • • • Call Duration Timer • • Graphical External Application Server (GXAS) • Call Notification (requires patch MPLR 24100 for CS 1000 Release 5.0 and earlier) • Call Notification pop up screen for incoming calls feature requires MPLR25221 for CS 1000 Release 4.50.88, MPLR24100 for CS 1000 Release 4.5 and CS 1000 Release 5.0, MPLR24248 for CS 1000 Release 5.00.
Components 193 For more information about IP Softphone 2050 features and the IP Softphone 2050 Expansion Module, see IP Softphone 2050 User Guide (NN43119-101).
Nortel IP Softphone 2050 Figure 32 1140 Call Control window Table 48 "Call Control window elements and functions" (page 194) lists the elements and functions of the Call Control window. Table 48 Call Control window elements and functions Element Function Primary display The primary display area provides call information (for example, Caller ID) and instructions for using certain soft key features. In the idle state, only the date and time are displayed.
Components 195 Table 48 Call Control window elements and functions (cont’d.) Element Function Release Click the Release key to end an active call. Line keys Six programmable line keys represent line appearances, DN, or features. Volume Use the volume keys to increase or decrease the headset volume. Mute Click the Mute key to listen to the receiving party without transmitting. Click the Mute key to return to a two-way conversation. The Mute key mutes the headset microphone.
Nortel IP Softphone 2050 Table 48 Call Control window elements and functions (cont’d.) Element Function Send/Enter Press the Send/Enter key, at the center of the Navigation key cluster, to confirm menu selections. The Send/Enter key is only available on the 1140E Call Control window. Dialpad Click numbers on the dialpad to dial a number. Speaker Press the Speaker key to answer and make calls using the handsfree speaker. Expand Click the Expand key to launch the GXAS applications window.
Display characteristics • • 197 keypad dialing keys display feature keys display Information display area The information display area can contain four lines of text, up to a maximum of twenty four characters for each line. The display area consists of 2 areas: Info line and Info window. Info line The Info Line is the first (top) line of display text. The left 10-character area shows the Call Server type. The right part of the Info Line shows the current time and date.
Nortel IP Softphone 2050 USB audio adapters The USB audio adapter enables the user to speak and hear callers and also provides call control features, such as answer a call and place a call.
Display characteristics • • • • 199 network voice data flow processing voice quality improvement Dual-tone Multifrequency Telchemy VQMon library For more information about configurable settings in the Sound Settings tab, see IP Softphone 2050 User Guide (NN43119-101). Voice encoding and decoding GIPS supports G.711 A-law, G.711 µ-law, and g.729 codecs. Sound devices handling You can change the volume level for input and output devices in the Sound devices tab.
Nortel IP Softphone 2050 Echo cancellation Echo can generate electrically when an impedance mismatch occurs, or can generate acoustically by feedback from a speaker or ear piece to a microphone. Any echo that returns to the IP Softphone 2050 is more noticeable to the listener because of the additional delay the IP connection introduces. The Voice Gateway Media Card includes echo cancelers as part of its function cancels echo which the TDM side of the Media Gateway generates.
Display characteristics 201 packetization implementation from within the Voice Gateway Media Card) is implemented in software for the IP Softphone 2050. It runs as part of the application code on the PC CPU. If the CPU is busy with other tasks, voice quality can be negatively affected. The number of buffers used to buffer audio data between the application and PC audio hardware device driver is adjustable from the Settings > Sound Devices window.
Nortel IP Softphone 2050 TPS does not reply, the same packet is sent without 802.1Q/p. If the TPS replies, then 802.1Q/p is not used. To prevent improper assignment of these settings, this tab is removed in IP Softphone Version 2. The 802.1Q p settings are automatically detected. QoS is otherwise supported in IP Softphone 2050 Version 2 as it was in IP Softphone 2050 Version 1. Application thread priorities Priorities are determined by thread priorities. The i2050QosSvc.
Licenses 203 ATTENTION VLAN ID The default VLAN ID value in Windows is 0. This can be overwritten for Network Interface Cards (NIC) that support 802,1Q. The 2050 processes do not assign values to the VLAN ID field. This setting is documented with the NIC or the NIC driver. The VLAN ID for an application must match the VLAN ID for the PC because the PC has only one IP stack for each NIC. A second IP stack is required to assign a specific VLAN ID tag for an application which is different than the PC tag.
Nortel IP Softphone 2050 scheme fails then the IP Softphone 2050 disconnects from the Call Server unless you are on an active call, in which case the phone does not disconnect until the call ends. The licensing schemes are as follows: • • • “Check out license” (page 204) “Cached license” (page 204) “Evaluation period ” (page 204) Check out license The IP Softphone 2050 tries to obtain or checkout a license from a License Server.
Licenses 205 • The IP Softphone 2050 requires a connection to the Licence Server, a cached license, or time remaining for the evaluation period to place an emergency call. • If you configure redundant license servers, the licenses sold are locked to the Fully Qualified Domain Name (FQDN) of the license server host machine. If the host machine fails, you can reconfigure a computer with the same host domain name to host the licenses (license file).
Nortel IP Softphone 2050 The License Server contains Licenses certificates. Because the License Server components are lightweight, you can install the components on any machine, which runs one of the following operating systems • • • • • Microsoft Windows 2000 Microsoft Windows 2000 Server Microsoft Windows XP Microsoft Windows 2003 Server Microsoft Windows Vista The Licensing Server requires ports 27000 and 27001 to be accessible.
Licenses 207 License Server components The License Server includes the following components: • vendor daemon–service which provides license rights to IP Softphone 2050 clients (nortelIP.exe) • • License Server Manager (lmgrd.exe) FLEXnet Licensing Administration Tools — command line tools available with the installer — lmtools.exe–graphical user interface (GUI) for license server management For FLEXnet Licensing and license management provided by Macrovision, go to www.macrovision.com.
Nortel IP Softphone 2050 7 Click Next. A progress bar appears to show the progress of the installation. 8 To install the License Server as a Windows Service, select the "Install as a service" checkbox. 9 Click Finish. The window closes. --End-- Obtaining a valid license The Nortel Keycode Retrieval System (KRS) generates the keycode license file. You must register for access to KRS. Go to www.nortel.com/support/tools/krs to register to KRS.
Licenses 209 7 Go to the directory on your PC where the License server software is located, for example, C:\Program Files\Nortel\IPSoftphone2050. Rename the file counted.lic to counted_old.lic. 8 Go to the directory where yourlicenseserver1.yourcompany.co m.lic is located. Move yourlicenseserver1.yourcompany.com. lic to the directory where the License Server software is located, for example, C:\Program Files\Nortel\IPSoftphone2050. 9 Rename yourlicenseserver1.yourcompany.com.lic to counted.lic.
Nortel IP Softphone 2050 You can select one of the following options from Start > All Programs > Nortel > IP Softphone 2050 License Server > Manual Server. • • • Restart Licensing Server Shut Down Licensing Server Start Up Licensing Server Configure as a service If the server is run as “server service” the server can supply licenses even when you are not logged on to the computer. You can observe the status of the service in the Windows Services administrative tool. The output of the lmgrd.
Licenses 211 Table 49 License file Field Description host The system host name or IP address. On NT/2000/XP, ipconfig / all; on Windows 95/98/ME, winipcfg/all return the host name. hostid The hostid generated by the Get Host ID command. KRS requires the host ID in order to provision the server system with valid licenses. port TCP/IP port number to use. A valid number is any used port number between 0 and 64000.
Nortel IP Softphone 2050 L4 protocol (TCP/UDP) Port number or range Interface Description Comments UDP 69 Ethernet TFTP Connection to TFTP server UDP 4100 Ethernet UNIStim Connection to CS 1000 UDP 5000 Ethernet UNIStim Connection to text XAS IPCM (MCS) or CICM UDP 5100 Ethernet UNIStim Connection to CS 1000 UDP 5105 (Variable) Ethernet UFTP Firmware download (Specified by TPS) UDP 7000 Ethernet UNIStim Connection to BCM UDP 7300 Ethernet UNIStim Connection to CS
Licenses 213 • • Procedure 50 “Viewing the ServiceLog.
Nortel IP Softphone 2050 If the total number of licenses do not match the number you purchased ensure that you have the latest license file installed. The KRS generates the keycode license file. For more information, see “Obtaining a valid license” (page 208). --End-- Procedure 49 Verifying Config Services Step Action 1 Launch the lmtools.exe utility. The LMTools Graphical User Interface (GUI) opens. 2 Click the Config Service tab.
Licenses 2 Click the Config Service tab. 3 Click View Log to view the ServiceLog.log file. 215 The ServiceLog.log file shows if the license server is active and which users have checked in or checked out licenses. See Figure 35 "Servicelog.log file window" (page 215). 4 Click Close Log. Figure 35 Servicelog.log file window --End-- You can also view logs for all IP Softphone 2050 clients that hold licenses.
Nortel IP Softphone 2050 Log files appear in the left pane. Log files usually store in the Profiles folder. For example, D:\Profiles\jsmith\Application Data\Nortel\IP Softphone 2050\Logs. --End-- Procedure 52 Viewing System Settings Step Action 1 Launch the lmtools.exe utility. The LMTools Graphical User Interface (GUI) opens. 2 Click the System Settings tab. The System Settings tab displays basic information, such as Server IP address and HostID.
Licenses 217 Figure 36 License Server DNS information --End-- Procedure 54 Verifying an IP Softphone 2050 registers with the License Server Step Action 1 Click the Menu button. 2 Select Help > IP Softphone 2050 Diagnostics. If the IP Softphone 2050 is registered with the License Server, the License Server address appears and show the Current License Expiration field appears as “No Expiration”. See Figure 37 "IP Softphone registered with the Licence Server" (page 218).
Nortel IP Softphone 2050 Figure 37 IP Softphone registered with the Licence Server --End-- If the IP Softphone 2050 loses communication with the License Server the following occurs: the License type appears as Cashed License, the License Server Address appears as Not Applicable and the Current License Expiration field shows the cached license expiry date. The Licensing Server issue must be resolved by this date; otherwise, the IP Softphone 2050 does not function.
Licenses 219 Figure 38 IP Softphone 2050 not registered with the License Server If the License Type field displays "Cached License", use the following steps to validate connectivity to the Licensing Server. Procedure 55 Validating connection to the License Server Step Action 1 Go to Start > All Programs > Accessories > Command Prompt to open the Command Prompt window. 2 From the Command Prompt window, enter Ping and the Licence Server IP address. See Figure 39 "Successful Ping" (page 219).
Nortel IP Softphone 2050 3 Validate License Server settings. Use one of the following options to open the Settings window: • From the Windows operating system: — Select Start > Programs > Nortel > IP Softphone 2050 > IP Softphone 2050 Settings. — Select Start > Control Panel > IP Softphone 2050. (In Windows XP, select Switch to Classic View to view the list of settings.) • From the IP Softphone 2050 Call Control window: — Click the Menu button and select File > Settings.
Key number assignments 221 Key number assignments The IP Softphone 2050 has 6 keys that present 12 feature keys, with 6 on each feature key page. The keys are numbered from 0 to 11. The Shift key is used to change between two feature pages, 0 to 5 and 6 to 11. If a feature requires a feature package that is not present for the Call Server installation, that feature does not appear within the default configuration for the IP Softphone 2050. The Message key is numbered 16.
Nortel IP Softphone 2050 Table 52 IP Softphone 2050 soft keys (cont’d.
System components 223 • • Universal Serial Bus (USB) port (version 1.1 or 2.0) • For information about supported operating systems, see IP Softphone 2050 User Guide (NN43119-101). • Perform the software version upgrade for IP Softphone 2050 manually. The technician must do this at the PC. The Voice Gateway Media Card does not download any software to the IP Softphone 2050. • The IP Softphone 2050 does not have an ACD Supervisor headset jack.
Nortel IP Softphone 2050 Table 53 IP Softphone 2050 package components (cont’d.
First-time installation 5 225 A DHCP server and DHCP relay agents, if required, must also be installed, configured, and running. --End-- First-time installation During the first-time installation, the two IP address parameters entered either manually or automatically, depending on the installation configuration.
Nortel IP Softphone 2050 driver softw are. During the installation, you are prompted to supply the original Windows CD-ROM so Windows can locate the required drivers. 6 Install the IP Softphone 2050. 7 Configure the IP Softphone 2050 parameters. Click the Server tab in the Settings window and choose one of the following • To manually configure the IP Softphone 2050 parameters, enter the IP address of the Signaling Server type, port number, and retries.
Installing or upgrading the IP Softphone 2050 227 ATTENTION Before you upgrade an IP Softphone 2050, record the information found in the Server window. You may require this information later. Remote installation IP Softphone 2050 Release 3.1 uses Active Directory to perform the remote installation. The Microsoft Installer Package (.MSI file) publishes or assigns the application. The Group Policy Object distributes the software to the groups you specify.
Nortel IP Softphone 2050 5 Click New. 6 Enter a name for this policy. For example, Office distribution. 7 Press Enter. 8 Click Properties. 9 Click the Security tab. 10 Select the Apply Group Policy check box to clear it and to prevent the security groups from having this policy applied. Select the Apply Group Policy check box for the groups to which you want to apply this policy.
Installing or upgrading the IP Softphone 2050 14 Click Assigned. 15 Click OK. 229 The package lists in the right pane of the Group Policy window. 16 Close the Group Policy snap-in. 17 Click OK. The package lists in the right pane of the Group Policy window. 18 Exit the Active Directory Users and Computers snap-in. When the client computer starts, the managed software package automatically installs.
Nortel IP Softphone 2050 14 Click Published. 15 Click OK. The package lists in the right pane of the Group Policy window. 16 Exit the Active Directory Users and Computers snap-in. When the client computer starts, the managed software package automatically installs. 17 To test the package, perform the following steps: 1. Log on to a workstation that is running Windows 2000 Professional or Windows XP Professional by using an account to which you published the package. 2.
Installing or upgrading the IP Softphone 2050 8 Press + beside Software Settings that contains the Software installation item with which you deployed the package. 9 Click the Software installation container that contains the package. 231 The package lists in the right pane of the Group Policy window. 10 Right-click the program and select All Tasks. 11 Click Redeploy application.
Nortel IP Softphone 2050 1. Click Immediately uninstall the software from users and computers. 2. Click OK. Or 1. Click Allow users to continue to use the software, but prevent new installations. 2. Click OK. 13 Close the Group Policy snap-in. 14 Click OK. 15 Exit the Active Directory Users and Computers snap-in. --End-- Silent installation Silent installations run without a user interface.
Installing or upgrading the IP Softphone 2050 233 — e reinstalls a file if it is missing or if an equivalent or older version of the file is present on the user’s system — c reinstalls a file if it is missing or if the stored checksum of the installed file does not match the new file’s value — a forces a reinstall of all files — u or m rewrite all required user registry entries — s overwrites any existing shortcuts For example, to force a reinstall of all files, use the following syntax: msiexec/fasetup
Nortel IP Softphone 2050 Use Procedure 66 “Removing IP Softphone 2050 (Version 1)” (page 234) to uninstall IP Softphone 2050 (Version 1). Procedure 66 Removing IP Softphone 2050 (Version 1) Step Action 1 Select Start > Settings > Control Panel > Add/Remove Programs. 2 Choose Nortel Networks i2050 Software Phone. 3 Select Remove. 4 Select Yes to confirm.
Installing or upgrading the IP Softphone 2050 235 a Wait until the Welcome to the Install Shield Wizard for the Nortel IP Softphone 2050 screen appears. b Press Tab to select Cancel. c Press Return. d Click Yes to confirm that you want to cancel the installation. e Click Finish. 5 From Windows Explorer, select your CD-ROM. 6 Select Accessibility.bat. The file Accessibility.bat executes the command line "setup /s /vqb/vUI508=1".
Nortel IP Softphone 2050 8 Click OK. --End-- To verify Windows QoS Packet Scheduler is installed, go to Control Panel > Network Connections (Windows XP) or Network and Dialup Connections (Windows 2000) > Local Area Connection > Properties > QoS Packet Scheduler. Running the IP Softphone 2050 for the first time Start the IP Softphone 2050 in one of the following ways • • • Select Start > Programs > Nortel > IP Softphone 2050. Click the desktop shortcut (if one was created during the installation).
Maintenance 237 Procedure 70 Redeploying the TN of an existing IP Softphone 2050 Step Action 1 Exit the IP Softphone 2050 application. 2 Restart the IP Softphone 2050 application. If you do not configure or enable the node password, go to step 3. If you configure and enable the node password, go to step 4. 3 During startup, the IP Softphone 2050 registers again with the TPS, and the IP Softphone 2050 displays the existing node number and TN for approximately five seconds.
Nortel IP Softphone 2050 • • • • • • • • • • “Ethernet statistics” (page 239) “IP Networking Statistics” (page 240) “ICMP Statistics” (page 241) “Audio Connection Data” (page 241) “USB Headset Data” (page 243) “Telchemy VQMon” (page 243) “PC System Information” (page 244) “Personal Call Recording Data” (page 245) “Licensing Data” (page 245) “Duplicate Media Stream Call Recording Data” (page 245) The Diagnostics feature uses an Hyper Text Markup Language (HTML) view, which splits each category of dat
Maintenance • • • • • • • • • • • • • • • • • • • • • Server Name Node Large System TN TN Server Port Server Type Number of Retries Symposium Status Modem Status Listener IP Address Listener Port Echo Cancellation NetEq Status Language Theme Selected Action FingerPrint Expansion Module Display Format (Number, Name/Name, Number) Expansion Module View Style (Group/Spatial) Show Number on Expansion Module Buttons (Enabled/Disabled) Show Annotation on Expansion Module Buttons (Enabled/Disabled) Ethernet stat
Nortel IP Softphone 2050 • • • • DHCP Status Current IP Address Subnet Mask Default Gateway ATTENTION A maximum of 5 IP addresses display but it is possible to assign more than 5 IP addresses to one NIC. IP Networking Statistics The IP Network statistics displays information regarding the state of the IP Network.
Maintenance 241 ICMP Statistics ICMP Statistics display information regarding the Internet Control Message Protocol for the PC. ICMP messages send and receive when no errors occur in the packet or in network routing.
Nortel IP Softphone 2050 • • • • • • • • Time of Connection Codec Used Frames per Packet Local/Remote RTP Port Used Local/Remote RTCP Port Used RTCP Type of Service (ToS)/Diffserv Codepoint RTCP 802.1p Remote IP Address Last call parameters The last call parameters for both the RX and TX displays the following parameters: • • • • • • • • Time of Connection Codec Used Frames per Packet Local/Remote RTP Port Used Local/Remote RTCP Port Used RTCP Type of Service (ToS)/Diffserv Codepoint RTP/RTCP 802.
Maintenance • • • 243 Noise Reduction Level Microphone Auto Gain Control Status SRTP Status for Last Call (Enabled/Disabled) USB Headset Data The USB headset data displays the following information on the current and all other supported headsets: • • • Default Audio Device • • • • • • • • Adapter Firmware Version USB Adapter Status USB Adapter Type (Nortel/Algo USB Audio Adapter/Nortel USB IP-ATA) Headset Type Active Call Indication Alert Condition Indication Message Waiting Indication Headset Dis
Nortel IP Softphone 2050 PC System Information PC System Information displays information related to hardware, the Operation System, and computer names. The following information displays about the computer in which the IP Softphone 2050 runs.
Maintenance 245 Personal Call Recording Data The IP Softphone 2050 allows a Nortel-certified third party call recording application to record calls.
Nortel IP Softphone 2050 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Expansion Module for IP Softphone 2050 Contents This section contains the following topics: • • • • • “Description” (page 247) “Features” (page 248) “Display characteristics” (page 248) “Configuration” (page 249) “Installation” (page 250) Description The Nortel Expansion Module for the IP Softphone 2050 is a stimulus device, which provides additional line appearances and feature keys. You can connect up to three Expansion Module for IP Softphone 2050.
Expansion Module for IP Softphone 2050 Figure 40 IP Softphone 2050 with Expansion Module Features The Expansion Module provides the following features: • • • 54 keys in up to three groups of 18 keys docks to the right side or left side of the IP Softphone 2050 up to 30 characters for button annotation text For more information, see IP Softphone 2050 User Guide (NN43119-101). Display characteristics Each of the 54 keys on the Expansion Module 2050 provides a 10-character display label area.
Configuration 249 Configuration Use LD 11 to configure the Expansion Module 2050. Table 54 LD 11 - Configure the Expansion Module Prompt Response Description REQ: NEW/CHG Add new or change existing data. TYPE 2050 For IP Softphone 2050 ... ... ... KEM (0) - 3/ Number of attached Expansion Modules 2050 (0). Supports up to three Expansion Modules 2050. ... ... ...
Expansion Module for IP Softphone 2050 Installation The Expansion Module 2050 can dock to the right side or the left side of the IP Softphone 2050 main window. You can move the Expansion Module 2050 close the IP Softphone 2050 and it snaps into place. Operation Before you can operate the Expansion Module 2050, you must configure settings in IP Softphone 2050 Settings.
. Nortel WLAN Handset 2210, WLAN Handset 2211, WLAN Handset 2212, WLAN Handset 6120, and WLAN Handset 6140 For information about WLAN Handset 2210, WLAN Handset 2211, WLAN Handset 2212, WLAN Handset 6120, and WLAN Handset 6140, see WLAN IP Telephony Installation and Commissioning (NN43001-504). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
Nortel WLAN Handset 2210, WLAN Handset 2211, WLAN Handset 2212, WLAN Handset 6120, and WLAN Handset 6140 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Nortel Mobile Voice Client 2050 Contents This section contains the following topics: • • • • • • • • • • • “Introduction” (page 253) “Description” (page 254) “System requirements” (page 254) “Supported features” (page 254) “MVC 2050 components” (page 256) “Operation” (page 263) “MVC 2050 installation” (page 264) “MVC 2050 removal” (page 265) “Configuration” (page 266) “802.
Nortel Mobile Voice Client 2050 Description Mobile Voice Client (MVC) 2050 adds wireless IP Phone services to the convenience of Personal Digital Assistants (PDAs). MVC 2050 functions like an IP Softphone 2050. However, MVC 2050 cannot be used as an Agent or Supervisor in Call Center Portal applications. MVC 2050 is UNIStim-based software that provide real-time voice communication, over a WLAN, to PDAs.
Application software 255 — Hold — Goodbye — Mute — Answer — Expand • • • • • • • volume Up/Down keys navigation keys online help 12-button dialpad multifield display audible notification of connection or disconnection to the server macro functions available for programming lengthy dialing patterns Pause is available to build into the macro to introduce a delay which may be required to access some Interactive Voice Response (IVR) applications and voice mail systems.
Nortel Mobile Voice Client 2050 ClearType MVC 2050 uses a special screen font which requires that Microsoft ClearType® be enabled on your PDA. ClearType software improves the appearance and readability of text on liquid crystal display (LCD), pocket PC screens, and flat panel monitors.
MVC 2050 Call Handling screen 257 When the PDA is used in handsfree mode, without a headset, the PDA microphone picks up sounds from the speaker, which creates a feedback loop. Automatic Gain Control is used in this instance to avoid feedback. ATTENTION When the PDA is used in handsfree mode, without a headset, the PDA microphone picks up sounds from the speaker, creating a feedback loop.
Nortel Mobile Voice Client 2050 Programmable line/feature keys Six programmable line/feature keys are located on the right side of the skin. They are aligned vertically and are the same color as the display. The number of features available depends on the call server.
MVC 2050 Call Handling screen 259 The System settings window provides access to settings for memory, power, remove programs, screen and regional settings, iTask settings, and self test. You must restart MVC 2050 for changes to Profiles, Hardware ID, Sounds, Servers, and Listener IP to take effect. Exit Select Exit to close MVC 2050. Calls cannot be received until the application restarts. Select Exit to free up PDA-processing resources.
Nortel Mobile Voice Client 2050 Macros Select Macros from the Keys > Features submenu to access macros (also available through the Settings > Macros dialog box). Macros are used to make speed-dials, access voice mail, and other routine functions quickly and easily. For more information about macros see “Macros” (page 272) Help Select Help to access the MVC 2050 PDA-specific version of Help.
MVC 2050 Call Handling screen • • • • • • • 261 display Call Handling icons Toolbar icons Menu Bar icons retractable toolbar Message Waiting light System Input Panel icon Icons The MVC 2050 Call Handling screen presents icon equivalents for menu items.
Nortel Mobile Voice Client 2050 Toolbar icons The retractable toolbar contains icons, which are not present on the remainder of the display. The icons at the bottom of the skin and are visible when the Toolbar is retracted. Use the Toolbar switch icon at the bottom of the screen to retract the Toolbar.
Operation 263 The MVC 2050 application enables the keyboard to act like a dialpad, interpreting the alphabetical keys as numbers. For example, J, K, or L, are interpreted as the number five (5). Nonalphanumeric keysare ignored. Operation Use Procedure 72 “Starting MVC 2050” (page 263) to start MVC 2050. Procedure 72 Starting MVC 2050 Step Action 1 From the Main Application screen, select Programs. 2 Select Start. 3 Select Mobile Voice Client 2050. The Call Handling screen appears.
Nortel Mobile Voice Client 2050 ATTENTION PDA vendors offer two types of rechargeable battery: standard and extended-life. The extended-life battery is recommended. It provides longer call duration and increased call volume than the standard-life battery. MVC 2050 installation If an older version of MCV 2050 is installed on the PDA, remove it prior to installing a newer version. See “MVC 2050 removal” (page 265). To install MVC 2050 on the PDA 1. Place the PDA in its cradle. 2.
MVC 2050 removal 265 Procedure 74 Installing MVC 2050 Step Action 1 Synchronize the PC and PDA. See Procedure 73 “Synchronizing a PDA with a desktop PC using ActiveSync” (page 264). 2 Insert the MVC 2050 CD into the CD-ROM drive of your desktop PC. 3 Go to your desktop and double-click My Computer. The PC files and folders menu appears. 4 Select the CD Drive. 5 Select Setup.
Nortel Mobile Voice Client 2050 8 Select Yes. Your PDA restarts and MVC 2050 has been removed. --End-- Configuration MVC 2050 has a flexible interface which enables end users to customize configurations for a variety of connections. Settings For information about settings, see “Settings” (page 258) . Server The Server tab, accessible from the Settings screen, contains all the settings necessary for MVC 2050 to contact a server.
Configuration 267 Server connected indicates that MVC 2050 has successfully connected to the server. It means that MVC 2050 received the Assign TerminalID UNIStim message, which is the last message received by MVC 2050 before a normal session is started. Recovering: Server unreachable The Recovering: Server unreachable message generates after MVC 2050 loses connection with the server. It indicates that the UNIStim watchdog timer has expired and indicates loss of network connection.
Nortel Mobile Voice Client 2050 Procedure 76 Enabling Auto-Create Step Action 1 Select Settings. 2 Select Hardware ID. 3 Select Auto-Create. --End-- Table 55 "Hardware ID screen" (page 268) provides information about the Hardware ID screen. Table 55 Hardware ID screen Selection Description Hardware ID This box contains the MAC address for the Ethernet hardware installed in your device. MVC 2050 uses the MAC address of the Ethernet hardware as its hardware ID.
Configuration 269 Dialing formats Dialing Locations settings set the dialing rules to be applied to properly route a call when an end user dials a number. The dialing rules establish prefixes to access local and long-distance numbers using the location of the user server. To establish the dialing rules and dialing patterns, see Mobile Voice Client 2050 User Guide (NN43119-103).
Nortel Mobile Voice Client 2050 Sound files and sound settings are not saved when Profiles are saved, so the use must program the sounds. Up to three sounds can be programmed for use with audible notification of server connection or disconnection. Following are descriptions of the events for which the sounds are used.
Configuration 271 If you experience broken or choppy speech at either end of the call, or the dial tone sounds choppy, use the volume controls on the MVC 2050 toolbar to adjust volume while using the MVC 2050. If you experience reduced audio clarity in the receive audio stream, increase the Audio clarity setting. This increases the number of audio buffers used to process incoming audio. If the delay is too large, you can decrease the Audio clarity setting.
Nortel Mobile Voice Client 2050 Listener IP Use the Listener IP screen to override the port assignments when there is a conflicting application on the PDA. See Table 57 "Listener IP screen" (page 272) for information about selections available on the Listener IP screen .
MVC 2050 and WLAN 273 Once you have selected a macro name, tap the down arrow in the Keys drop-down list to select a key to add to the macro. Press the Add button to add the key. Use the Pause key to insert a short pause in the macro. A pause introduces a delay which may be required to access some Interactive Voice Response (IVR) applications and the voice mail systems. Contents A list of the macro contents appears in the Contents list box.
Nortel Mobile Voice Client 2050 Audio quality is affected by the distance from the AP and enclosed spaces. Audio quality is also affected by using Bluetooth accessories while on a voice call due to interference and contention. QoS Due to device constraints, 802.11 p/q is not supported. Wireless Fidelity ActiveSync of a PDA with a PC can be accomplished using Wireless Fidelity (WiFi).
. Nortel IP Phone 1110 Contents This section contains the following topics: • • • • • • • • • • • • “Introduction” (page 275) “Description” (page 276) “Components and functions” (page 277) “Features” (page 279) “Display characteristics” (page 280) “Cleaning the IP Phone display screen” (page 281) “Package components” (page 281) “Installation and configuration” (page 283) “TFTP firmware upgrade ” (page 290) “Redeploying an IP Phone 1110” (page 290) “Replacing an IP Phone 1110” (page 291) “Removing an
Nortel IP Phone 1110 • • Procedure 80 “Replacing an IP Phone 1110” (page 291) Procedure 81 “Removing an IP Phone 1110 from service” (page 291) Description The IP Phone 1110 uses the customer IP data network to communicate with the Communication Server 1000 (CS 1000) . The IP Phone 1110 translates voice into data packets for transport using Internet Protocol.
Components and functions 277 Components and functions This section describes the following components and functions of the IP Phone 1110 • • • “Keys and functions” (page 277) “Services menu” (page 278) “Local Tools menu” (page 279) Keys and functions Table 58 "IP Phone 1110 keys and functions" (page 277) describes the IP Phone 1110 keys and functions. Table 58 IP Phone 1110 keys and functions Key Function Line key Press the Line key to access the single DN and make a call.
Nortel IP Phone 1110 Table 58 IP Phone 1110 keys and functions (cont’d.) Key Function Enter Press the Enter key, at the center of the Navigation key cluster, to confirm menu selections. In many cases, you can use the Enter key instead of the Select soft key. Message/Inbox Press the Message/Inbox key to access your voice mailbox. Volume control keys Press the volume control keys to adjust the volume of the handset, headset, speaker, ringer, and, Handsfree feature.
Features • Test Local Mode and Resume Local Mode (if Branch Office is configured) • Password Admin 279 You can customize the IP Phone features to meet user requirements. For more information, see the IP Phone 1110 User Guide (NN43110-101). If an incoming call is presented while you configure information in the Services menu, the phone rings. However, the display does not update with the caller ID, and the programming text is not disturbed.
Nortel IP Phone 1110 For more information about context-sensitive soft keys, see Features and Services Fundamentals (NN43001-106). • volume control keys to adjust ringer, listen-only speaker, and handset volume • two specialized feature keys — Message/Inbox — Services • four call-processing fixed keys — Line key — Goodbye — Expand–reserved for future feature development — Hold For more information about IP Phone features, see “Features” (page 369).
Package components 281 returning the soft key label to its original state. Use the More soft key to navigate through the layers of functions. If only four functions are assigned to the soft keys, the More key does not appear and all four functions are displayed.
• • Nortel IP Phone 1110 number plate and lens Getting Started Card Table 62 "IP Phone 1110 components list" (page 282) lists the IP Phone 1110 components and product codes.
Installation and configuration 283 Table 62 IP Phone 1110 components list (cont’d.) Product code Component Argentina N/A A0814961 1.8 m (5.
Nortel IP Phone 1110 CAUTION Do not plug your IP Phone 1110 into an ISDN connection. Severe damage can result. Configuring the IP Phone 1110 Use Procedure 77 “Configuring the IP Phone 1110” (page 284) to configure the IP Phone 1110 for the first time. Procedure 77 Configuring the IP Phone 1110 Step Action 1 Configure a virtual loop on the Call Server using LD 97.
Installation and configuration 285 CAUTION The IP Phone 1110 is shipped with the stand and stand cover locked in position. To avoid damaging the IP Phone, press the wall-mount lever to release the stand and pull it away from the base using the tilt lever. Procedure 78 Connecting the components Step Action 1 Press the wall-mount lever to release the stand and pull it away from the base using the tilt lever. See .
Nortel IP Phone 1110 Figure 44 Stand cover removed 3 Connect the AC power adapter (optional). Leave the AC adapter unplugged from the power outlet, connect the adapter to the AC adapter jack in the bottom of the phone. Form a small bend in the cable, and then thread the adapter cord through the channels in the stand. WARNING Use your IP Phone 1110 with the approved Nortel AC adapter (model number N0089601). The IP Phone 1110 supports both AC power and Power over LAN options, including IEEE 802.
Installation and configuration 287 Figure 45 IP Phone 1110 connections 4 Install the handset. Connect the end of the handset cable with the short straight section into the handset. Connect the end of the handset cable with the long straight section to the back of the phone, using the RJ-9 handset jack. Form a small bend in the cable, and then thread the handset cord through the channels in the stand so that it exits behind the handset on the right side, in the channel exit in the stand base.
Nortel IP Phone 1110 Figure 46 Cable routing tracks 5 Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the back of your phone using the CAT5e cable (not provided), and thread the network cable through the channel. 6 If you are connecting your PC through the phone a second CAT5e cable is required. Only one cable is included with the IP Phone 1110 package.
Installation and configuration 7 289 Wall-mount your phone (optional). Use Method A or Method B to wall-mount the IP Phone. See Method A—using the mounting holes on the bottom of the phone stand, or Method B—using the traditional-style wall-mount box with a CAT5e connector and a 15 cm (6 inch) CAT5e cord (not provided). See Figure 46 "Cable routing tracks" (page 288). • Method A: Press the wall-mount lever, and pull away from the stand.
Nortel IP Phone 1110 • • obtaining the provisioning parameters connecting to the Call Server The IP Phone is configured for automatic provisioning by default. For more information about provisioning the IP Phone automatically, see “Provisioning the IP Phones” (page 447). You can manually configure all or some parameters. For information about manually provisioning the IP Phone, see “Manual provisioning of IP Phone 1110 and 1200 Series” (page 479).
Removing an IP Phone 1110 from service 4 291 If Then the node password is enabled and is not NULL a password screen displays. Go to Step 4. the node password is disabled a TN screen displays. Go to Step 5. Enter the password at the password screen and press OK. A TN screen displays. To obtain the password, enter the nodePwdShow command in Element Manager. For further information, see Element Manager System Reference - Administration (NN43001-632).
Nortel IP Phone 1110 Step Action 1 Disconnect the IP Phone 1110 from the network or turn off the power. The service to the PC is disconnected as well if the PC connects to the IP Phone 1110. If the IP Phone 1110 was automatically configured, the DHCP lease expires and the IP address returns to the available pool. 2 In LD 11, enter the following: REQ: OUT TYPE: 1110 TN: LLL S CC UU --End-- Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.
. Nortel IP Phone 1120E Contents This section contains the following topics: • • • • • • • • • • “Introduction” (page 293) “Description” (page 294) “Components and functions” (page 294) “Features” (page 298) “Display characteristics” (page 299) “Package components” (page 301) “Installation and configuration” (page 302) “Redeploying an IP Phone 1120E” (page 309) “Replacing an IP Phone 1120E” (page 310) “Removing an IP Phone 1120E from service” (page 310) Introduction This section explains how to ins
Nortel IP Phone 1120E After you install and configure an IP Phone, if power to the phone is interrupted, you need not re-enter the IP parameters, node number, Terminal Number (TN), or reacquisition of firmware. Description The IP Phone 1120E uses the customer IP data network to communicate with the Communication Server 1000 (CS 1000) . The IP Phone 1120E translates voice into data packets for transport using Internet Protocol.
Components and functions 295 Keys and functions Table 63 "IP Phone 1120E keys and functions" (page 295) lists the keys and functions for the IP Phone 1120E. Table 63 IP Phone 1120E keys and functions Key Function Hold Press the Hold key to put an active call on hold. Press the line (DN) key beside the flashing LCD to return to the caller on hold. Goodbye Press the Goodbye key to terminate an active call.
Nortel IP Phone 1120E Table 63 IP Phone 1120E keys and functions (cont’d.) Key Function Shift/Outbox The Shift/Outbox key is a fixed key that is reserved for future feature development. Quit/Stop Press the Quit/Stop key to end an active application. Pressing the Quit/Stop key does not affect the status of the calls currently on your IP Phone. Directory Press the Directory key to access Directory services. Mute Press the Mute key to listen to the receiving party without transmitting.
Components and functions 297 Table 64 Services menu Services Press the Services key to access the following items • Telephone Options — Volume Adjustment — Contrast Adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type — Call Timer — OnHook Default Path — Change Feature Key Label — Name Display Format — Live Dialpad — Normal Mode Indication — Caller ID display order • Virtual Office Login and Virtual Office Logout (if Virt
Nortel IP Phone 1120E Table 65 Local Tools menu Press the Services key twice to access the Local Tools menu. The following items appear in the Local Tools menu 1. Preferences 2. Local Diagnostics 3. Network Configuration 4. Lock Menu To make a selection, press the number associated with the menu item, or use the navigation keys to scroll through the menu items. Press the Enter key to select the highlighted menu item.
Display characteristics 299 — Mute — Handsfree — Goodbye — Expand — Headset — Hold For more information about the Expansion Module, see “Expansion Module for IP Phone 1100 Series” (page 357). For more information about IP Phone features, see “Features” (page 369).
Nortel IP Phone 1120E left side of the screen, and right-aligned for keys on the right side of the screen. To change the feature key label, press the Services key to access Telephone Options > Change Feature key label option. For more information about changing the feature key label, see the IP Phone 1120E User Guide (NN43112-103). If a label is longer than 10 characters, the last 10 characters are displayed and the excess characters are deleted from the beginning of the string.
Package components 301 Cleaning the IP Phone display screen Gently wipe the IP Phone display screen with a soft, dry cloth. CAUTION Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry cloth can contaminate IP Phone components and cause premature failure. Package components The IP Phone 1120E includes integrated support for a number of Power over Ethernet options, including support for IEEE 802.3af Power Classification 3.
Nortel IP Phone 1120E Table 67 IP Phone 1120E components list (cont’d.) Component Product code 2.1 m (7-ft) CAT5e Ethernet cable NTYS13ABE Power adapter Global power supply (for local power) N0089601 IEC cables RoHS Non-RoHS 1.8 m (5.9 ft), 10 amp, IEC320-C13 North America NTYS14AAE6 NTYS14AA 2.
Installation and configuration 303 Before you begin Before installing the IP Phone 1120E, complete the following pre-installation checklist • Ensure one IP Phone 1120E boxed package exists for each IP Phone 1120E you install. For a list of IP Phone 1120E package components, see Table 66 "Package components" (page 301). • Ensure one Software License exists for each IP Phone 1120E you install.
Nortel IP Phone 1120E 2 Configure the IP Phone 1120E on the Call Server using LD 11. At the prompt, enter the following REQ:new TYPE: 1120 For more information about configuring the IP Phone 1120E usi ng LD 11, see Software Input Output Reference-Administration (NN43001-611). 3 Configure the IP Phone 1120E in Element Manager. IP Phones are configured using the Phones section in the Element Manager navigation tree.
Installation and configuration 305 Figure 49 Release the IP Phone 1120E from the stand 2 Remove the stand cover. Pull upward on the center catch and remove the stand cover. The cable routing tracks are now accessible. See . Figure 50 Stand cover removed 3 Connect the AC power adapter (optional). Leave the AC adapter unplugged from the power outlet, connect the adapter to the AC adapter jack in the bottom of the phone.
Nortel IP Phone 1120E WARNING Use your IP Phone 1120E with the approved Nortel global power supply (model number N0089601). The IP Phone 1120E supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 3. To use Power over Ethernet, where power is delivered over the CAT5e cable, the LAN must support Power over Ethernet, and an AC adapter is not required. To use local AC power, the optional AC adapter can be ordered separately.
Installation and configuration 307 Figure 52 Cable routing tracks 5 Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the back of your phone using the CAT5e connector (LAN Ethernet port), and thread the network cable through the channel (LAN Ethernet port). 6 If you are connecting your PC through the phone, a second CAT5e cable is required. Only one cable is included with the IP Phone 1120E package. Install the Ethernet cable connecting the PC to the phone (optional).
Nortel IP Phone 1120E 8 Wall-mount your phone (optional). Use Method A or Method B to wall-mount the IP Phone. See Method A—using the mounting holes on the bottom of the phone stand, or Method B—using the traditional-style wall-mount box with a CAT5e connector and a 15 cm (6 inch) CAT5e cord (not provided). • Method A: Press the wall-mount lever, and pull away from the stand.
Redeploying an IP Phone 1120E 309 The IP Phone is configured for automatic provisioning by default. For more information about provisioning the IP Phone automatically, see “Provisioning the IP Phones” (page 447). You can manually configure all or some parameters. For information about manually provisioning the IP Phone, see “Manual provisioning of IP Phone 2007 and 1100 Series” (page 487).
Nortel IP Phone 1120E 4 Enter the password at the password screen and press OK. A TN screen displays. To obtain the password, enter the nodePwdShow command in Element Manager. For further information, see Element Manager System Reference - Administration (NN43001-632). 5 Select the Clear soft key to clear the existing TN. 6 Enter the new TN. --End-- Replacing an IP Phone 1120E ATTENTION Two IP Phones cannot share the same TN. You must remove the IP Phone 1120E that currently uses the TN.
Removing an IP Phone 1120E from service 311 If the IP Phone 1120E was automatically configured, the DHCP lease expires and the IP address returns to the available pool. 2 In LD 11, enter the following: REQ: OUT TYPE: 1120 TN: LLL S CC UU --End-- Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
Nortel IP Phone 1120E Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Nortel IP Phone 1140E Contents This section contains the following topics: • • • • • • • • • • • • • “Introduction” (page 313) “Description” (page 314) “Components and functions” (page 315) “Features” (page 318) “Display characteristics” (page 319) “Cleaning the IP Phone display screen” (page 321) “Package components” (page 321) “Installation and configuration” (page 323) “TFTP firmware upgrade ” (page 329) “Bluetooth wireless technology” (page 329) “Redeploying an IP Phone 1140E” (page 329) “Repl
Nortel IP Phone 1140E • • Procedure 90 “Replacing an IP Phone 1140E” (page 330). Procedure 91 “Removing an IP Phone 1140E from service” (page 331). After you install and configure an IP Phone, if power to the phone is interrupted, you need not re-enter the IP parameters, node number, Terminal Number (TN), or reacquisition of firmware. Description The IP Phone 1140E uses the customer IP data network to communicate with the Communication Server 1000 (CS 1000) .
Components and functions 315 Components and functions This section describes the following components of the IP Phone 1140E • • • “Keys and functions” (page 315) “Services menu” (page 317) “Local Tools menu” (page 318) Keys and functions Table 68 "IP Phone 1140E keys and functions" (page 315) lists keys and functions for the IP Phone 1140E. Table 68 IP Phone 1140E keys and functions Key Function Hold Press the Hold key to put an active call on hold.
Nortel IP Phone 1140E Table 68 IP Phone 1140E keys and functions (cont’d.) Key Function Navigation keys Use the Navigation keys to scroll through menus and lists that appear on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements. Use Up and Down keys to scroll up and down in lists, and the Left and Right keys to position the cursor. You can also use the Left and Right keys to select editable fields that appear on the phone.
Components and functions 317 Table 68 IP Phone 1140E keys and functions (cont’d.) Key Function Volume control keys Use the Volume control keys to adjust the volume of the handset, headset, speaker, ringer, and Handsfree feature. Press the volume key with the loudspeaker icon to increase volume; press the volume key without the loudspeaker icon to decrease volume.
Nortel IP Phone 1140E — Name Display Format — Live Dialpad • • • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) Test Local Mode and Resume Local Mode (if Branch Office is configured) Password Admin You can customize the IP Phone features to meet user requirements. For more information, see the IP Phone 1140E User Guide (NN43113-106). If a call is presented while the user is manipulating an option, the IP Phone 1140E rings and the DN key flashes.
Display characteristics 319 Supports up to 12 DNs or features on 2 pages. Use the Shift/Outbox key to access the second page of DNs or features. • four context-sensitive soft keys Functions for the context-sensitive soft keys are configured in LD 11. For more information about context-sensitive soft keys, see Features and Services Fundamentals (NN43001-106).
Nortel IP Phone 1140E Figure 54 "IP Phone 1140E display area" (page 320) shows the three display areas. Figure 54 IP Phone 1140E display area Self-labeled line/programmable feature key label display The feature key label area displays a 10-character string for each of the six feature keys. Each feature key includes the key label and an icon. The icon state can be on, off, or flashing. A telephone icon displays the status of the configured DN.
Package components 321 The information in the display area changes, according to the call-processing state and active features. Context-sensitive soft key label display The context-sensitive soft key label has a maximum of seven characters. Each soft key includes the soft key label and an icon. When a soft key is in use, a triangle icon displays at the beginning of the soft key label, and the label shifts one character to the right.
Nortel IP Phone 1140E Table 72 IP Phone 1140E component list Component Product code IP Phone 1140E with icon keycaps (Graphite) NTYS05AC IP Phone 1140E with English keycaps (Graphite) NTYS05BC IP Phone 1140E with icon keycaps (Graphite) RoHS NTYS05ACE6 IP Phone 1140E with English keycaps (Graphite) RoHS NTYS05BBE6 Replacement parts Handset, Charcoal NTYS09AA70 Handset cord, Charcoal NTYS10AA70 Footstand kit, Charcoal NTYS11AA70 Phone number label and lens kit NTYS12AA 2.
Installation and configuration 323 Installation and configuration The following sections provide a step-by-step guide to install and configure the IP Phone 1140E • • • • • “Before you begin” (page 323) “First-time installation” (page 323) “Configuring the IP Phone 1140E” (page 323) “Connecting the components” (page 324) “Startup sequence” (page 329) Before you begin Before installing the IP Phone 1140E, complete the following pre-installation checklist • Ensure one IP Phone 1140E boxed package exists
Nortel IP Phone 1140E Procedure 87 Configuring the IP Phone 1140E Step Action 1 Configure a virtual loop on the Call Server using LD 97. For more information about configuring a virtual loop, see Signaling Server IP Line Applications Fundamentals (NN430 01-125) and Software Input Output Reference-Administration (NN43001-611). 2 Configure the IP Phone 1140E on the Call Server using LD 11.
Installation and configuration 325 Figure 55 Release the IP Phone 1140E from the stand 2 Remove the stand cover. Pull upward on the center catch and remove the stand cover. The cable routing tracks are now accessible. See Figure 56 "Stand cover removed" (page 325). Figure 56 Stand cover removed 3 Connect the AC power adapter (optional). Leave the AC adapter unplugged from the power outlet, connect the adapter to the AC adapter jack in the bottom of the phone.
Nortel IP Phone 1140E WARNING Use your IP Phone 1140E with the approved Nortel global power supply (model number N0089601). The IP Phone 1140E supports both AC power and Power over Ethernet options, including IEEE 802.3af Power Classification 3. To use Power over Ethernet, where power is delivered over the CAT5e cable, the LAN must support Power over Ethernet, and an AC adapter is not required. To use local AC power, the optional AC adapter can be ordered separately.
Installation and configuration 327 Figure 58 Cable routing tracks 5 Install the headset (optional). If you are installing a headset, plug the connector into the RJ-9 headset jack on the back of the phone, and thread the headset cord along with the handset cord through the channels in the stand, so that the headset cord exits the channel marked with the headset symbol. See Figure 58 "Cable routing tracks" (page 327). 6 Install the Ethernet cable.
Nortel IP Phone 1140E CAUTION Damage to Equipment Do not plug any device into your IP Phone 1140E Ethernet port other than an IEEE 802.3 Ethernet network connection. The IP Phone 1140E does not support multiple devices connected through the PC Ethernet port. 8 Connect additional cables. If applicable, plug in optional USB devices. Connect the Ethernet cable to the LAN Ethernet connection. If you are using an AC power adapter, plug the adapter into an AC outlet.
Redeploying an IP Phone 1140E 329 When you complete the IP Phone connection, you must connect the phone to the network. See “Dynamic Host Configuration Protocol” (page 405). Startup sequence When an IP Phone 1140E connects to the network, it must perform a startup sequence.
Nortel IP Phone 1140E Step Action 1 Repower the IP Phone 1140E. During the reboot sequence of a previously configured IP Phone, the IP Phone 1140E displays the existing node number for approximately five seconds. 2 If the node password is enabled and NULL, choose one of the following a Disable the password. b Set the password as non-NULL. 3 4 Press OK when the node number displays. If Then the node password is enabled and is not NULL a password screen displays. Go to Step 4.
Removing an IP Phone 1140E from service 331 3 Follow to install the IP Phone 1140E. To configure the IP Phone, see “Manual provisioning of IP Phone 2007 and 1100 Series” (page 487). 4 Enter the same TN and Node Number as the IP Phone 1140E you replaced. The Call Server associates the new IP Phone 1140E with the existing TN.
Nortel IP Phone 1140E Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Nortel IP Phone 1150E Contents This section contains the following topics: • • • • • • • • • • • • • “Introduction” (page 333) “Description” (page 334) “Components and functions” (page 336) “Features” (page 341) “Display characteristics” (page 343) “Headset support” (page 344) “Package components” (page 345) “Installation and configuration” (page 346) “TFTP firmware upgrade ” (page 353) “Bluetooth wireless technology” (page 353) “Redeploying an IP Phone 1150E” (page 354) “Replacing an IP Phone 115
Nortel IP Phone 1150E • • Procedure 95 “Replacing an IP Phone 1150E” (page 355). Procedure 96 “Removing an IP Phone 1150E from service” (page 355). After you install and configure an IP Phone, if power to the phone is interrupted, you need not re-enter the IP parameters, node number, Terminal Number (TN), or reacquisition of firmware. Description The IP Phone 1150E uses the customer IP data network to communicate with the Communication Server 1000 (CS 1000) .
Description 335 Figure 59 IP Phone 1150E default Agent key configuration You can program the keys indicated with asterisks for different functions. Figure 60 "IP Phone 1150E Supervisor key configuration" (page 336) shows the IP Phone 1150E Supervisor key configuration. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
Nortel IP Phone 1150E Figure 60 IP Phone 1150E Supervisor key configuration You can program the keys indicated with asterisks for different functions. Components and functions This section describes the following components of the IP Phone 1150E • • • “Keys and functions” (page 336) “Services menu” (page 339) “Local Tools menu” (page 340) Keys and functions Table 73 "IP Phone 1150E keys and functions" (page 337) shows the keys and functions for the IP Phone 1150E.
Components and functions 337 Table 73 IP Phone 1150E keys and functions Key Function Hold Press the Hold key to put an active call on hold. Press the Line (DN) key beside the flashing LCD to return to the caller on hold. Goodbye Press the Goodbye key to terminate an active call. Visual Alerter/Messag e waiting indicator When a message is waiting, the red Visual Alerter/Message waiting indicator lights. Also, when the ringer sounds, this indicator flashes.
Nortel IP Phone 1150E Table 73 IP Phone 1150E keys and functions (cont’d.) Key Function Copy Press the Copy Key to copy entries to your Personal Directory from other lists, such as the Caller List, Redial List and Corporate Directory. Quit/Stop Press the Quit/Stop key to end an active application. Pressing the Quit/Stop key does not affect the status of the calls currently on your IP Phone. Directory Press the Directory key to access Directory services.
Components and functions 339 Table 74 IP Phone 1150E keys and functions for default Agent key configuration Key Function Activity key Press the Activity key and enter the appropriate activity code to record the activity the agent is performing. This key is reserved for future implementation. Feature key The Feature key supports the assignment of any telephony feature. This key is reserved for future implementation.
Nortel IP Phone 1150E Table 76 Services menu Press the Services key to access the following items • Telephone Options — Volume Adjustment — Contrast Adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Headset Type — Call Log Options — Ring type — Call Timer — Call Indicator Light — Change Feature Key Label — Name Display Format — Live Dialpad • • • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) Test Local Mode an
Features 341 Table 77 Local Tools menu Press the Services key twice to access the Local Tools menu. The following items appear in the Local Tools menu 1. Preferences 2. Local Diagnostics 3. Network Configuration 4. Lock Menu To make a selection, press the number associated with the menu item or use the navigation keys to scroll through the menu items. Press the Enter key to select the highlighted menu item.
Nortel IP Phone 1150E — Directory — Feature key (reserved for future implementation) • seven dedicated Automatic Call Distribution (ACD) fixed keys for default Agent key configuration with an integrated LED — Supervisor Talk/Listen — Emergency — Supervisor — Make Busy — Not Ready — In-Calls — Activity (reserved for future implementation) • eight dedicated ACD fixed keys for Supervisor key configuration with an integrated LED — Supervisor Talk/Listen — Display Agents — Interflow — Answer Emergenc
Display characteristics 343 Display characteristics An IP Phone 1150E has three major display areas • • • “Self-labeled line/programmable feature key label” (page 343) “Information line display” (page 344) “Context-sensitive soft key label” (page 344) Figure 61 IP Phone 1150E display area Self-labeled line/programmable feature key label The self-labeled line/programmable feature key label area displays a 10-character string for each of the six self-labeled line/programmable feature keys.
Nortel IP Phone 1150E Information line display An IP Phone 1150E has a four-line information display area with the following information • • • • • caller number caller name feature prompt strings user-entered digits date and time information (if the IP Phone is in an idle state), or Call Timer (if provisioned in the Telephone options menu) The information in the display area changes, according to the call-processing state and active features.
Package components 345 The IP Phone 1150E supports the following headsets • • • Type 1: Plantronics P251N, P261N, CS55, Voyager 510S Type 2: GNNetcom GN 2120 NCD, GN9120 Flex GNNetcom Liberation Package components The IP Phone 1150E includes integrated support for a number of Power over Ethernet options, including support for IEEE 802.3af Power Classification 3. Table 78 "Package components" (page 345) lists the IP Phone 1150E package components. Table 78 Package components • • • IP Phone 1150E 2.
Nortel IP Phone 1150E Table 79 IP Phone 1150E component list (cont’d.) Product code Component IEC cable RoHS Non-RoHS 1.8 m (5.9 ft), 10 amp, IEC320-C13 North America NTYS14AAE6 NTYS14AA 2.4 m (8 ft), 240 VAC 10 amp, ANZ power cord AS-3, Australia, New Zealand N/A NTTK15AA 250 VAC, Option 11C Standard European power cord, Other EMEA, Kenya, Korea, Thailand, Indonesia, Vietnam, India, Pakistan NTTK16ABE6 NTTK16AB 3 m (9.
Installation and configuration 347 Before you begin Before installing the IP Phone 1150E, complete the following pre-installation checklist • Ensure one IP Phone 1150E boxed package exists for each IP Phone 1150E you install. For a list of IP Phone 1150E package components, see Table 78 "Package components" (page 345). • Ensure one Software License exists for each IP Phone 1150E you install.
Nortel IP Phone 1150E REQ: new TYPE: 1150 For more information about configuring the IP Phone 1150E usi ng LD 11, see Software Input Output Reference-Administration (NN43001-611). 3 Configure the IP Phone 1150E in Element Manager. IP Phones are configured using the Phones section in the Element Manager navigation tree. For more information about configuring the IP Phone 1150E using Element Manager, see Element Manager System Reference - Administration (NN43001-632).
Installation and configuration 349 Figure 62 Release the IP Phone 1150E from the stand 2 Remove the stand cover. Pull upward on the center catch and remove the stand cover. The cable routing tracks are now accessible. See Figure 63 "Remove the stand cover" (page 349). Figure 63 Remove the stand cover Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
Nortel IP Phone 1150E 3 Connect the AC power adapter (optional). Leave the AC adapter unplugged from the power outlet, connect the adapter to the AC adapter jack in the bottom of the phone. Form a small bend in the cable, and then thread the adapter cord through the channels in the stand. WARNING Use your IP Phone 1150E with the approved Nortel global power supply (model number N0089601). The IP Phone 1150E supports both AC power and Power over Ethernet options, including IEEE 802.
Installation and configuration 351 Although a handset cord channel appears on the base of the IP Phone 1150E, the IP Phone 1150E does not support a handset port. Figure 65 Cable routing tracks 5 Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the back of your phone using the CAT5e connector (LAN Ethernet port), and thread the network cable through the channel. 6 If you are connecting your PC through the phone, a second CAT5e cable is required.
Nortel IP Phone 1150E CAUTION Damage to Equipment Do not plug any device into your IP Phone 1150E Ethernet port other than an IEEE 802.3 Ethernet network connection. The IP Phone 1150E does not support multiple devices connected through the PC Ethernet port. 7 Connect additional cables. If applicable, plug in optional USB devices. Connect the Ethernet cable to the LAN Ethernet connection. If you are using an AC power adapter, plug the adapter into an AC outlet.
Bluetooth wireless technology 353 continue to push the phone towards the base until you hear a click. Ensure the phone is securely locked in to position. --End-- When you complete the IP Phone connection, you must connect the phone to the network. See “Dynamic Host Configuration Protocol” (page 405). Startup sequence When an IP Phone 1150E connects to the network, it must perform a startup sequence.
Nortel IP Phone 1150E Redeploying an IP Phone 1150E You can redeploy an existing previously configured IP Phone 1150E on the same system. For example, the IP Phone 1150E can be assigned to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the IP Phone 1150E. For further information, see Converging the Data Network with VoIP Fundamentals (NN43001-260). Procedure 94 Changing the TN of an existing IP Phone 1150E Step Action 1 Repower the IP Phone 1150E.
Removing an IP Phone 1150E from service 355 Replacing an IP Phone 1150E ATTENTION Two IP Phones cannot share the same TN. You must remove the IP Phone 1150E that currently uses the TN. Procedure 95 Replacing an IP Phone 1150E Step Action 1 Obtain the node and TN information of the phone you want to replace. 2 Disconnect the IP Phone 1150E that you want to replace. 3 Follow to install the IP Phone 1150E.
Nortel IP Phone 1150E Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Expansion Module for IP Phone 1100 Series Contents This section contains the following topics: • • • • • • • • • • “Description” (page 357) “Features” (page 358) “Display characteristics” (page 359) “Package components” (page 359) “Configuration” (page 359) “Installation” (page 360) “Expansion Module startup initialization” (page 364) “Operating parameters” (page 365) “Services key operation” (page 366) “Firmware” (page 368) Description The Expansion Module for IP Phone 1100 Series (Expansion Mod
Expansion Module for IP Phone 1100 Series The IP Phone 1140E and IP Phone 1150E can also provide up to 36 additional line/feature keys using the Shift key functionality and one Expansion Module. With more than one Expansion Module connected, the Shift key functionality does not affect the Expansion Module since the maximum number of line/feature keys is already available. The IP Phone 1120E does not support Shift key functionality.
Configuration 359 • A desk-mount bracket and structural baseplate connect the Expansion Module to an IP Phone or to another Expansion Module. • IP Phone and Expansion Module combination can be wall-mounted using the wall mount template provided.
Expansion Module for IP Phone 1100 Series Table 81 LD 11 - Configure the Expansion Module (cont’d.) Prompt Response Description ... ... ... KEM (0) - 3/ Number of attached Expansion Modules (0). Up to three Expansion Modules are supported. ... ... ... CLS KEM3 KEM3 CLS must be defined KEY 0 - / Key number range expanded to support number of Expansion Modules specified by KEM prompt.
Installation 361 The Expansion Module connects to the IP Phone using the Accessory Expansion Module (AEM) port on the IP Phone. Use Procedure 97 “Connecting the Expansion Module to the IP Phone” (page 361) to connect the Expansion Module for IP Phone 1100 Series to the IP Phone. CAUTION Damage to Equipment To avoid damaging the equipment, remove the power (PoE cable, or local power) from the IP Phone before connecting the Expansion Module.
Expansion Module for IP Phone 1100 Series Figure 68 Adjusting the stand angle on the IP Phone 2 At the back of the IP Phone, remove the rubber plug from the Accessory Expansion Module (AEM) port. Place the connecting arm of the Expansion Module behind the IP Phone and align the Expansion Module connection plug to the AEM port on the back of the IP Phone. 3 Insert the screws in to the top and bottom holes of the connecting arm of the Expansion Module and tighten until snug.
Installation 363 Figure 69 Connecting the Expansion Module 4 If connecting a second, or a third Expansion Module, repeat steps 2 to 4. The second Expansion Module is attached to the right side of the first Expansion Module. The third Expansion Module is attached to the right side of the second Expansion Module. 5 Adjust the height of the IP Phone tilt adjustment to a comfortable viewing angle. Then adjust each of the Expansion Module footstands so they are flush to the desk surface.
Expansion Module for IP Phone 1100 Series Expansion Module startup initialization Once the Expansion Module has been installed and powered up on the IP Phone, the Expansion Module initializes. Table 82 "Startup initialization process for the Expansion Module" (page 364) lists the initialization process for the Expansion Module.
Operating parameters 365 Operating parameters If the Expansion Module does not respond, and lines or features are configured on keys 32 to 85, calls can be directed to those keys which the user cannot access. This means that the IP Phone rings, but the call cannot be answered. In such cases, the incoming call receives Call Forward No Answer (CFNA) treatment. IP Phone 1120E The IP Phone 1120E does not support Shift key functionality.
Expansion Module for IP Phone 1100 Series administered configuration. When a second Expansion Module is detected, the TPS changes the key assignments to display across both Expansion Modules. If two Expansion Modules are configured in LD 11 but three Expansion Module respond, the TPS assigns the keys 32 to 67 to the first two Expansion Modules. The third Expansion Module does not have keys assigned until it is configured in LD 11.
Services key operation 367 Display diagnostics Use the Up/Down navigation keys to scroll the Display diagnostics menu to access the following screens/diagnostic operations • • • • “Initial screen” (page 367) “Full Contrast” (page 367) “LED Test” (page 367) “Character Test” (page 367) Initial screen Instructions are displayed on the display area of the IP Phone and the Expansion Module. The DN/feature key display areas are blank.
Expansion Module for IP Phone 1100 Series Set Info The Set Info menu displays the firmware version for the IP Phone and any The Set Info menu displays the firmware version for the IP Phone and any attached Expansion Modules. The attached Expansion Modules are identified as KEM1, KEM2, and KEM3. KEM1 is the closest to the IP Phone. The Expansion Module identifies the firmware as a three character string; the TPS displays the firmware in an n.nn format.
. Features Contents This section contains the following topics: • • “Telephony features” (page 369) “Network features” (page 382) Telephony features The IP Phones support the following features (unless otherwise stated).
Features Corporate Directory The Corporate Directory feature extends the use of a system database, created from Telephony Manager 4.0 information, to the IP Phones. This database is downloaded and stored on the system CPU platform. For information about using Corporate Directory from IP Phones, see the appropriate user guide. For details about Corporate Directory, see Features and Services Fundamentals (NN43001-106).
Telephony features 371 Password Administration Once the Station Control password (SCPW) has been set by the system administrator on the Call Server, end users can operate this feature from IP Phones to protect private directory information stored on the Application Server. For more information about using Password Administration from IP Phones, see the appropriate user guide. For information about the Password Administration feature, see Signaling Server IP Line Applications Fundamentals (NN43001-125).
Features The ACF mode preserves the following • • • active media stream LED status of the Mute, Handsfree, and Headset keys DRAM content All other elements (feature keys, soft keys and text areas) are retained until the user presses a key or the connection with the Signaling Server is resumed. If the user presses a key during the failover, the display is cleared and a localized "Server Unreachable" message is displayed.
Telephony features 373 Media security Media security normally shares keys using a secure UNIStim channel. In situations where CS 1000 Release 5.0 or later is not available, you can use Pre-Shared keys (PSK). For CS 1000 Release 5.0 and later, the controlling Call Server provides all of the keying material and control of the SRTP operation. For CS 1000 Release 4.5 or earlier, the key is protected by a preshared secret embedded in the IP Phone to generate and exchange encryption parameters.
Features Operating parameters The Media Security feature has the following operating parameters • During a firmware upgrade, the Media security is automatically disabled. • Media security does not support duplicate media streams encryption, such as IP Call Recording. • Pre-Shared key (PSK) SRTP media encryption negotiates after the call is setup. The first few seconds of the call can sometimes be unsecured; after the lock icon displays the call is secure.
Telephony features 375 USK SRTP configuration Use LD 17 to configure a system-wide Class of Service parameter for IP Phones called Media Security System Default (MSSD). The system default value is one of the following: • • • Always Secure IP (MSAW) Best Effort (MSBT) Never (MSNV) When you change the MSSD parameter, the system updates any IP Phones that have a Class of Service value of MSSD to use the new MSSD parameter. Use LD 11 to configure the Media Security Class of Service on each IP Phone.
Features 1230—Procedure 98 “Enabling SRTP media encryption on a Phase II IP Phone, IP Phone 1110 or IP Phone 1200 Series” (page 376) • IP Phone 2007—Procedure 99 “Enabling SRTP media encryption on an IP Phone 2007” (page 376) • IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E—Procedure 100 “Enabling SRTP media encryption on an IP Phone 1120E, IP Phone 1140E, or IP Phone 1150E” (page 377) For more information about configuring an IP Phone, see the applicable section in this document.
Telephony features 5 377 Tap the Apply&Reset soft key to apply the current configuration and reset the phone. --End-- Procedure 100 Enabling SRTP media encryption on an IP Phone 1120E, IP Phone 1140E, or IP Phone 1150E Step Action 1 Double-press the Services key. 2 Press 3 on the dialpad to access the Network Configuration menu or use the Up/Down navigation keys to scroll and highlight the Network Configuration option. 3 Press Enter to start the edit mode.
Features Normal Mode Indication The Normal Mode Display notification can be on or off for IP Phones registered in normal mode. This feature prevents the Branch User ID (BUID) overwriting the date and time on the IP Phone 2002, IP Phone 1120E, and IP Phone 1220. This feature also stops infinite scrolling on the IP Phone 2001, IP Phone 1110, IP Phone 1210, and IP Audio Conference Phone 2033. The Normal Mode Indication menu item is only available for single-line phones with cookie support.
Telephony features • • • • • • • • • • • • • • • • • • • • 379 Dutch English Finnish French German Greek Hebrew Hungarian Italian Japan Kanji Japan Katakana Korean Latvian Norwegian Polish Portuguese Russian Spanish Swedish Turkish With the appropriate downloaded fonts, the IP Phone supports Chinese Simplified, Chinese Traditional, Japanese, and Korean. For more information about downloadable fonts, see “Language enhancement” (page 591).
Features Figure 70 Three-line and two-line displays Key number assignments This section describes the key number assignments for the IP Phone 2001, IP Phone 2002, IP Phone 2004, IP Phone 2007, IP Phone 1110, IP Phone 1120E, IP Phone 1140E, IP Phone 1150E, IP Phone 1210, IP Phone 1220, and IP Phone 1230. The IP Phone 1150E feature key number assignments are described in “IP Phone 1150E feature key number assignments” (page 380). Key numbers 1 to 15 are used for Programmable line (DN)/feature keys.
Telephony features 381 Self-labeled line/programmable feature keys The IP Phone 1150E has six self-labeled line/programmable feature keys, which can support up to 12 DNs or features on two pages. When a call is presented on a feature key which is not currently shown, the message Shift for Call appears in the display area. Press the Shift/Outbox key to access the second page of a feature or DNs, or to access any Expansion Module 1100s attached to the phone.
Features Soft keys You can assign a maximum of nine functions to the four soft-labeled, predefined soft keys. Because the soft keys are predefined, the user cannot change the key number assignment. Functions are assigned to the soft keys in layers in LD 11. The Message Waiting key is numbered 16. Functions mapped to key numbers 17 to 26 are assigned to the four soft keys. Labels for the soft keys appear in the display area. For further information, see “Context-sensitive soft key label” (page 344).
Network features 383 If the IP Phone connects to a network configured for Full Duplex mode only, the IP Phone cannot automatically negotiate the proper configuration. Therefore, in this instance, to allow the IP Phone to work at the optimum speed and duplex mode, Full Duplex mode must be enabled. Use the following procedure to enable Full Duplex mode for IP Phone 2001, IP Phone 2002, IP Phone 2004, IP Audio Conference Phone 2033, IP Phone 1210, IP Phone 1220, and IP Phone 1230.
Features Procedure 102 Checking Ethernet statistics Step Action 1 Double-press the Services key. 2 Use the navigation keys to scroll and highlight Local Diagnostics. 3 Press the Select soft key. 4 Use the navigation keys to scroll and highlight Ethernet Statistics . 5 Press the Select soft key.
Network features 385 Procedure 103 Enabling Full Duplex mode for IP Phone 2007 Step Action 1 Tap the Tools icon. 2 Enter the Tools menu password (if Password protection is enabled). For information about Password Protection, see “Local Tools menu” (page 521). 3 Tap the Network Configuration menu entry. 4 Use the Right navigation key to scroll and highlight the Duplex list. 5 Press the Down navigation key to open list box.
Features • • Auto-Negotiate Capability: N Auto-Negotiate Completed: N --End-- Use the following procedure to enable Full Duplex mode on the IP Phone 1110, IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E. Procedure 105 Enabling Full Duplex mode for 1100 Series IP Phones Step Action 1 Double-press the Services key to open the Local Tools menu.
Network features 387 Procedure 106 Checking Ethernet Statistics for IP Phone 1110 Series Step Action 1 Double-press the Services key. 2 Press 2 to select Local Diagnostics, then press 3 to open the Ethernet Statistics menu. If Full Duplex mode is active, the following is displayed • • • • Link Status: UP Duplex Mode: Full Network Speed: 10 MB, 100 MB, or 1 G Auto Sense/Negotiate — Auto-Negotiate Capability: No — Auto-Negotiate Completed: No --End-- 802.1x Port-based network access control 802.
Features If 802.1x is configured and the IP Phone is physically connected to the network, the IP Phone (supplicant) initiates 802.1x authentication by contacting the Layer 2/3 switch (authenticator). The IP Phone also initiates 802.1x authentication after the Ethernet connection (network interface only) is restored following a network link failure. However, if the phone resets, the IP Phone resets then reinitiates a reauthentication.
Network features 389 certificate, you can be prompted to accept the root certificate fingerprint. You can permanently save the root certificate and the device certificate in the trusted certificate store. It is possible to install more than one customer root certificate on the phone if more than once Certificate Authority is used. The IP Phone sends a request to server to obtain a root certificate and a device certificate.
Features For certificate chaining, the TLS server or the digital file signing process must ensure that all certificates in the chain up to, but not including, the trust anchor are provided. Otherwise, the certificate chain cannot be validated by the phone. After one customer root certificate installs on the phone, all customer configuration files (including additional certificate files) must be signed or they reject without any user input or options.
Network features 391 It is possible to change the default behavior described inProcedure 107 “Installing the first customer certificate on the IP Phone” (page 390) so that the user must enter the fingerprint of the certificate file rather than just accept a displayed value. To do this, you must change the Security Policy on the phone. For more information about the Security Policy, see “Security Policy” (page 398) .
Features Figure 71 Fingerprint verification If you select Install, the 20-character fingerprint value displays. See Figure 72 "Fingerprint value screen" (page 392). Figure 72 Fingerprint value screen Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
Network features 393 You must verify the fingerprint is correct and either select Accept or Reject based on the verification. A 5-minute timeout occurs so you can perform the verification, after which the screen disappears. The file rejects if you take no action. Manual B Manual B uses a 20 digit fingerprint. If the file containing a service provider certificate is not signed you must enter a fingerprint for the file as a whole, regardless of the number of certificates contained in the file.
Features • • Extended Key Usage—Code signing, secure email Key—1024 bits In addition, the Signing Certificate cannot be a self-signed root certificate and must have a valid Subject Key Identifier and an Authority Key Identifier (which uniquely identifies the issuing certificate). Certificate authority requirements You can use many commercial CAs, Open source CAs, such as OpenSSL, and EJBCA to create and manage these certificates.
Network features Figure 73 "Signed certificate file" (page 395) shows an example of a signed certificate file. Figure 73 Signed certificate file Signed file script Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
Features You can use the following script to generate a signed file using OpenSSL (version 0.9.8a or greater) on Linux. The input requirements in the script include: • • • Unsigned data file Public Signing Certificate Private key for the Signing Certificate ATTENTION The signing certificate and associated private key must be exported from the Certificate Management system. Some Certificate Management systems (for example, Microsoft CA Server) restrict the ability to export the private key.
Network features 397 Table 88 OpenSSL-based Windows script for file signing REM %1 REM %2 REM %3 REM %4 – Input Unsigned File Signing Certificate Signing Certificate Private Key Output Signed File set unsigned_file=%1 set sign_cert_file=%2 set sign_cert_pk_file=%3 set signed_file=%4 REM Setup temporary files set tmp_signature_file="sig.
Features PROTOCOL TFTP FILENAME cacert.pem [DEVICE_CONFIG] DOWNLOAD_MODE AUTO VERSION 3 PROTOCOL TFTP FILENAME *.dev.sig The order of the sections in the file can affect whether files successfully download. All customer-defined files must be signed after a customer root certificate is installed on the phone so all sections that appear after [USER_KEYS] which download customer files must be signed. In the example above, the Device Configuration file must be signed or it does not install on the phone.
Network features 399 Table 89 Security policy SEC_POLICY_ACCEPT CUST_CERT_ACCEPT CERT_EXPIRE VAL_MANUAL_A VAL_MANUAL_A LOG_EXPIRE Table 90 "Security Policy parameters" (page 399) provides a description of the Security Policy parameters. Table 90 Security Policy parameters Security parameter Description SEC_POLICY_ACCEPT This parameter defines how an unsigned Security Policy (SEC_POLICY) authenticates when downloaded to a phone with no customer certificate installed.
Features Security parameter Description CERT_EXPIRE This parameter defines how expired certificates are handled. The default behavior is to log an expired certificate and not delete it. If a certificate is determined to be expired based on the current system time, it cannot be used to authenticate a signature, regardless of the value of this parameter.
Network features 401 user is not prompted to accept the CA root certificate because it is already on the phone and is trusted. 4. The phone creates a certificate request using the CA certificate and a locally generated private key. 5. The phone sends PKCSReq to the SCEP server which includes the certificate request. 6. The SCEP server responds with either a failure status or with a properly signed device certificate. 7. If a device certificate returns, it installs on the phone.
Features Figure 74 Certificate file with one certificate Figure 75 "Certificate file with more than one certificate" (page 403) provides an example of the certificate file with more than one certificate. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
Network features 403 Figure 75 Certificate file with more than one certificate You can redeploy an IP Phone to new location, which does not use the customer certificates already installed on the phone. Restore factory defaults to remove all the service provider certificates. The original Service Provider certificates and Certificate Revocation List (CRL) are removed from the phone when you restore the factory defaults on the IP Phone.
Features Restore factory defaults If you invoke Restore factory default, the security settings restore to the following default values: • • • • • Delete all non-Nortel certificates and non-Nortel CRLs from the phone Purge all security log entries on the phone Restore the “last-known-time” to the factory default value Reset all Security Policy values to their defaults Add a security log entry to indicate that restore to factory defaults was invoked Security log All security related events log in the
Network features • • 405 IP Phone 1220 IP Phone 1230 Description The IEEE 802.1ab Link Layer Discovery Protocol (LLDP) defines a standard method for Ethernet network devices, such as IP Phones, switches, and routers to exchange information about their capabilities with other devices and to store this information in a Management Information Base (MIB). LLDP also enables the system administrator to view the entire network infrastructure.
Features IP Phones IP Phones function as a telephone to the Meridian 1and CS 1000 systems. The IP Phone encodes voice as binary data and packetizes the data for transmission over an IP network to the Call Server, to the Terminal Proxy Server (TPS), or to another IP Phone.
Network features 407 Full DHCP mode When the Phase II IP Phone (IP Phone 2001, IP Phone 2002, and IP Phone 2004), IP Audio Conference Phone 2033, or IP Softphone 2050 is configured to operate in full DHCP mode, the DHCP server requires special configuration. The IP Phone obtains network configuration parameters and Connect Server configuration parameters from specially-configured DHCP servers.
Features grouped by class to supply only information relevant to the IP Phone DHCP client, such as the Connect Server parameters. The administrator can also design the network according to the client’s class, if necessary, making maintenance easier. Depending on the capabilities and limitations of the DHCP server used and the design of the network, some of these advanced functions are not available.
Network features 409 Table 91 IP Phone network configuration parameters (cont’d.) Parameters requested by IP Phone (Option Code 55) IP Line site-specific or vendor-specific encapsulated or site options. DHCP server response: Option Code 43, "128" (page 409) , 131, 144, 157, 188, 191, 205, 219, "223" (page 409) , 224, 227, 230, 232, 235, 238, 241, 244, 247, 249, 251, and 254 RFC 3942 states that DHCP site-specific options 128 to 223 are hereby reclassified as publicly defined options.
Features Phone-specific string. If you use a Windows NT DHCP Server, select the Site Specific option to accommodate the IP Phone-specific string. The site-specific options are all DHCP options between 128 (0x80) and 254 (0xFE). These options are reserved for site-specific use by the DHCP RFCs. ATTENTION Phase 0 and Phase I IP Phones cannot accept a DHCPOFFER that contains a list of OPTIONS larger than 312 bytes.
Network features 411 There are five types: • • • • • 0x80 (Site Specific option 128) 0x90 (Site Specific option 144) 0x9d (Site Specific option 157) 0xbf (Site Specific option 191) 0xfb (Site Specific option 251) The choice of five types enables the IP Phone to work one or more values are already in use by a different vendor. Select one value for the Type byte. Length (1 octet) The Length value is variable. Count only the number of octets in the data field.
Features Table 92 Data field parameters (cont’d.) Parameter Description rrr Identifies retry count for server (ASCII encoded decimal, range 0 to 255) comma (,) ASCII "," separates fields. colon (:) ASCII ":" separates the IP address of the bootstrap server node IP address from the Transport Layer port number. semicolon (;) ASCII ";" separates the Primary from Secondary bootstrap server information. The bootstrap server is the Active Leader of the IP Telephony node. period (.) ASCII ".
Network features • 413 Action code values: — 0 — reserved — 1 — UNIStim Hello (currently this type is the only valid choice) — 2 to 254 — reserved — 255 — reserved • iii.jjj.kkk.lll are ASCII-encoded decimal numbers representing the IP address of the server. They do not need to be three digits long because the . and : delimiters guarantee parsing. For example, ’001’, ’01’, and ’1’ would be parsed correctly and interpreted as value 0x01 internal to the IP Phone.
Features For example, the format of the option used to specify Connect Server 1, Connect Server 2, and the exchange application server (XAS), where the XAS port action code (aaa) byte value is 1 (Graphical XAS) is: Nortel-i2004A,iii.jjj.kkk.lll:ppppp,aaa,rrr;iii.jjj.kkk.ll l:ppppp,aaa,rrr;iii.jjj.kkk.lll:ppppp,aaa,rrr.
Network features 415 Table 94 Configuration string for two Connect Servers Nortel-i2004-A,iii.jjj.kkk.lll:ppppp,aaa,rrr;iii.jjj.kkk .lll:pppp,aaa,rrr. Nortel Class Identifier Field Primary Connect Server Secondary Connect Server Nortel-i2004-A iii.jjj.kkk.lll:ppp pp,aaa,rrr iii.jjj.kkk.lll:ppp pp,aaa,rrr Table 95 Configuration string for one Connect Server and an XAS (Text) Nortel-i2004-A,iii.jjj.kkk.lll:ppppp,aaa,rrr;iii.jjj.kkk.lll:ppppp,aaa ,rrr;iii.jjj.kkk.
Features Table 97 Configuration string for two Connect Servers and an XAS (Text) Nortel-i2004-A,iii.jjj.kkk.lll:ppppp,aaa,rrr;iii.jjj.kkk.lll:ppppp,aaa ,rrr;iii.jjj.kkk.lll:ppppp Nortel Class Identifier Field Primary Connect Server Secondary Connect Server Nortel-i2004-A iii.jjj.kkk.lll:p pppp,aaa,rrr iii.jjj.kkk.lll:p pppp,aaa,rrr XAS iii.jjj.kkk.lll: ppppp Table 98 Configuration string for two Connect Servers and an XAS (Graphical) Nortel-i2004-A,iii.jjj.kkk.lll:ppppp,aaa,rrr;iii.jjj.kkk.
Network features 417 Operation DHCP is an extension of BootP. Like BootP, it operates on the client-server model. However, DHCP has more message types than BootP. DHCP enables the dynamic allocation of IP addresses to different clients. It can be used to configure clients by supplying the network configuration parameters such as gateway or router IP addresses. In addition, DHCP has a lease system that controls the duration an IP address is leased to a client.
Features fixed-length fields must be the specified number of bytes, as indicated in the brackets. If there is not enough data, or there is no data at all, zeros are used to fill in the extra spaces. Figure 76 DHCP message format The Options field is the only field with a variable length. It is optional, but very important, as it transports additional network configuration parameters. The DHCP options are the actual subfields that are used in this project.
Network features 419 client can also have a list of parameters it would like to acquire and can request them from the DHCP server by including the Parameter Request List option (Option Code 55) in the DHCPDISCOVER message. When the DHCP server sees the broadcast, it responds by broadcasting its own DHCP message. The server, since it knows more about the network, is able to fill in most of the information in the message.
Features the information is specific to a Nortel product, it is vendor-specific. Once encapsulated, the information appears as one or more sub-options inside option 43, which the IP Phone decodes. Site Specific option Another way to transport the Voice Gateway Media Card information is through Site Specific options. These are unused DHCP options that have not been predefined to carry standard information.
Network features 421 Figure 77 IP acquisition phase: Case 1 Step Action 1 The IP Phone initiates the sequence by broadcasting a DHCPDISCOVER message. 2 A DHCP server on the network sees the broadcast, reads the message, and records the MAC address of the client. 3 The DHCP server checks its own IP address pool(s) for an available IP address and broadcasts a DHCPOFFER message if one is available. Usually the server ARPs or PINGs the IP address to make sure it is not being used.
Features The IP acquisition is unsuccessful if either the server or the client decides not to participate, as follows: • If the DHCP server cannot supply the requested information, it sends a DHCPNAK message and no IP address is assigned to the client. This can happen if the requested IP address has already been assigned to a different client. See Figure 78 "IP acquisition sequence: Case 2" (page 422).
Network features 423 Case 3 is similar to Case 1, except the first two messages have been eliminated. This reduces the amount of traffic produced on the network. See Figure 79 "IP acquisition sequence: Case 3" (page 423). Figure 79 IP acquisition sequence: Case 3 Multiple DHCPOFFERS In some networks, if more than one DHCP server is present, a client can receive multiple DHCPOFFER messages. Under these situations, the IP acquisition sequence depends on the client.
Features redundancy enables different DHCP servers to serve the same IP address ranges simultaneously. Administrators must be aware that not all DHCP servers have this capability. IP Phone support for DHCP This section covers the three uses of DHCP (Full, Partial, and VLAN Auto Discovery). An "IP Phone 2004-aware" DHCP server is needed only for the Full DHCP and VLAN Auto discovery. An IP Phone can obtain its IP address and subnet mask using Partial DHCP.
Network features 425 not properly adhere to RFC 1541. As a result this option is not possible. The implementation was changed to add support for either Vendor Specific sub-ops or Site Specific options. This new extension has been tested and verified to work with Windows NT. — The site-specific options are all DHCP options between 128 (0x80) and 254 (0xFE). These options are reserved for site specific use by the DHCP RFCs.
Features or more values is already in use by a different vendor. Select only one TYPE byte. • • Length (1 octet): variable – depends on message content. Data (length octets): ASCII based with the following format: Nortel-i2004 -A,iii.jjj.kkk.lll:ppppp,aaa,rrr;iii.jjj.kkk. lll:pppp,aaa,rrr. The components in this string are described inTable 100 "Encapsulated Vendor Specific Sub-option field" (page 426) .
Network features 427 "aaa" and "rrr" are ASCII encoded decimal numbers with a range of 0 to 255. They identify the "Action Code" and "Retry Count", respectively, for the associated TPS server. Internally to IP Phone 2004 they are stored as 1 octet (0x00 to 0xFF). Note that these fields must be no more than 3 digits long. The string enables the configuration of information for two Connect Servers. One Connect Server exists for each IP node.
Features This option uses the "reserved for site specific use" DHCP options (number 128 to 254 – refer to RFC 1541 and RFC 1533) and must be returned by the DHCP server as part of each DHCP OFFER and ACK message for the IP Phone to accept these messages as valid. The IP Phone pulls the relevant information out of this option and uses it to configure the IP address and so on for the primary and (optionally) secondary TPS.
Network features 429 The following definition describes the IP Phone 2004-specific, Site Specific option. This option uses the "reserved for Site Specific use" DHCP options (DHCP option values 128 to 254) and must be returned by the DHCP server as part of each DHCPOFFER and DHCPACK message for the IP Phone to accept these messages as valid. The IP Phone extracts the relevant information and uses the information to configure itself. Format of the field The format of the field is: Type, Length, Data.
Features The DHCP OFFER message carrying VLAN information is sent out from the DHCP server without a VLAN tag. However, the switch port adds a VLAN tag to the packet. The packet is untagged at the port of the IP Phone. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Regulatory and safety information Table 102 "EMC compliance" (page 432) lists EMC compliance for various jurisdictions.
Other compliancies 433 Other compliancies US/Canada—Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. EU Countries—This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from www.nortel.com or from the Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany.
Regulatory and safety information DenAn regulatory notice for Japan Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Appendix Specifications Contents This section contains the following topics: • • “IP Phone power requirements” (page 435) “Environmental specifications” (page 437) IP Phone power requirements Phase II IP Phones have integrated hardware to support power over Ethernet for 802.3af standard power. Nortel recommends Power over Ethernet deployment since it allows for power backup in case of power failures. With Phase II IP Phones, power splitters are no longer needed to support Power over Ethernet.
Specifications Table 105 "Power requirements (EMEA) " (page 436)shows the power requirements for the IP Audio Conference Phone 2033 (EMEA), which uses Power over Ethernet Classification 0. In the following tables, heavy load is defined as all LEDs on and 1 kHz tone on the speaker and Normal load is defined as set powered up. Table 104 Power requirements (US, CA, CALA, AP, GC) IP Phone Product Code Maximum Load Normal Load 2033 NTEX11BA70 NTEX11EA70 10.5 W 8.
Environmental specifications 437 Table 107 Power requirements for IP Phones using Power over Ethernet Classification 3 IP Phone Product Code Maximum Load Normal Load 2007 NTDU96AB 12.0 W 7.0 W 1120E NTYS03AA NTYS03BA 9.6 W 6.0 W 1140E NTYS05AA NTYS05BA 9.6 W 6.0 W 1150E NTYS06AA NTYSO6BA NTYS15AAE6 9.1 W 6.0 W Environmental specifications Table 108 "Environmental specifications" (page 437) shows the environmental specifications of IP Phones.
Specifications Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Appendix 802.1Q VLAN description Contents This section contains the following topics: • • • • • • • “Introduction” (page 439) “Description” (page 440) “IP Phone support” (page 441) “IP Softphone 2050 support” (page 441) “Three-port switch support” (page 441) “VLAN IDs” (page 442) “Enhanced DATA VLAN” (page 444) Introduction The 802.
802.1Q VLAN description • • IP Phone 1220 IP Phone 1230 The 802.1Q support is configured from the user display interface of the IP Phone. Configure 802.1Q VLAN support when you initially configure an IP Phone. The switch ports for Voice Gateway Media Card TLAN network interfaces must be configured as untagged ports so the header is removed. While the IP Phone 2001 and the IP Audio Conference Phone 2033 provide VLAN support, they do not provide a port for a PC. The 802.
Three-port switch support 441 IP Phone support The IP Phones support 802.1Q as follows • 802.1Q can be enabled or disabled at boot time using manual configuration or control downloaded from the TPS. • • If 802.1Q is disabled, standard Ethernet frames are transmitted. • When 802.1Q is enabled, the configuration of separate voice and data VLANs is possible. Each VLAN has its own ID and priority on the IP Phone.
802.1Q VLAN description • • • IP Phone 1150E IP Phone 1220 IP Phone 1230 The three-port switch does not interpret the 802.1Q header, but rather, allows the packets to pass through unmodified. Priority is achieved on a per port basis. The phone "port" traffic has higher priority over the Ethernet port to which the PC connects. An IP Phone can receive Broadcast frames from a PC data VLAN. Any data network broadcast storm packets from the network are seen by the IP Phone.
VLAN IDs 443 Each VLAN ID is specified as follows • • The default VLAN ID is 000 (hex). • Or, in the case of the VOICE VLAN ID, the VOICE VLAN ID can also be configured by the DHCP parameter when using the Automatic VLAN discovery using DHCP approach. The VOICE and DATA VLAN IDs can be specified in the manual configuration user interface. Automatic VOICE VLAN ID configuration As part of the 802.1Q feature, there is an option to automatically discover the VOICE VLAN ID using DHCP.
802.1Q VLAN description Enhanced VLAN Tagging Enhanced VLAN has two main functions • Enhance the current Voice VLAN by implementing the hardware VLAN filter on the IP Phone port (SMP). • Use TX High Priority Queue (HPQ) and 802.1P VLAN priority to enhance the traffic control on the IP Phone and PC network interface. ATTENTION VLAN filtering on the telephony port is disabled by default. If tagging is enabled on the telephony port, you can enable VLAN filtering on the telephony port.
Enhanced DATA VLAN 445 was manually configured in the DATA VLAN field. Any packet arriving on the PC port which is already tagged is dropped. • DATA VLAN enabled—all traffic is forwarded to the PC port based on a review of the MAC address and the 802.1Q value that was manually configured in the DATA VLAN field. Traffic is forwarded out the PC port only if the packets contain the DATA VLAN tag. Untagged traffic and traffic without the DATA VLAN tag is dropped.
802.1Q VLAN description Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Appendix Provisioning the IP Phones Contents This section contains the following topics: • • • • • “Introduction” (page 447) “Description” (page 448) “Manual provisioning” (page 448) “Automatic provisioning” (page 449) “Operation” (page 474) Introduction The following IP Phones support manual provisioning • • • • • • • • • • • • Phase II IP Phone 2001 Phase II IP Phone 2002 Phase II IP Phone 2004 IP Audio Conference Phone 2033 IP Phone 2007 IP Phone 1210 IP Phone 1220 IP Phone 1230 IP Phone 111
Provisioning the IP Phones • • • • • • • • IP Phone 2007 IP Phone 1210 IP Phone 1220 IP Phone 1230 IP Phone 1110 IP Phone 1120E IP Phone 1140E IP Phone 1150E Description The IP Phone supports the following provisioning modes: • • Manual provisioning Automatic provisioning — Automatic provisioning using 802.
Automatic provisioning 449 Automatic provisioning The Automatic provisioning feature creates a flexible provisioning method, which • • • covers the existing provisioning parameters • creates a common provisioning information format that supports DHCP and Trivial File Transfer Protocol (TFTP) provisioning supports the extension of the provisioning parameters supports provisioning parameters in automatic provisioning modes, when possible Figure 80 "Provisioning life cycle" (page 449) provides an examp
Provisioning the IP Phones Configuration You can store common provisioning parameters in a managed central server, such as a DHCP or a TFTP server, or both. You can configure the IP Phone to automatically or manually obtain the provisioning parameters from the various provisioning sources. For automatic provisioning, the IP Phone receives the parameters from the provisioning server. You can switch between automatic provisioning to manual provisioning on the Auto Provisioning page.
Automatic provisioning 451 The Network Configuration menu shows the configuration parameters that are configured as Manual on the Auto Provisioning page. Use the Up and Down navigation keys to scroll through the main configuration options and the Right or Left navigation keys to scroll through the sub configuration options. For information about the Auto Provisioning page for text user interface, see “Auto Provisioning page for text user interface” (page 454) .
06. Provisioning the IP Phones S2 Port [ ] S2 Action [ ] S2 Retry [ ] S2 PK [ ] 07. XAS IP [ ] Enable Graphic XAS [ ] XAS Port [ ] 08. Voice 802.1Q [ ] Voice VLAN Filter [ ] Voice Control pBits [ ] Voice Media pBits [ ] 09. PC Port Enable [ ] PC Port Speed [ ] PC Port Duplex [ ] PC Port UntagAll [ ] 10. Data 802.1Q [ ] Data VLAN [ ] Data pBits [ ] 11. Stickiness [ ] Cached IP [ ] Ignore GARP [ ] Enable SRTP PSK [ ] 12. Provision Server [ ] Provisioning Zone ID [ ] 13.
Automatic provisioning 14. 453 Auto Recover Flag [ ] SSH User ID [ ] SSH Password [ ] 15. Screen Contrast [ ] Screen Brightness [ ] Screen Backlight [ ] Display Dim Enable [ ] (IP Phone 2007) 16. Headset Type [ ] Bluetooth Enable [ ] (IP Phone 1140E and IP Phone 1150E) 17. Bold [ ] Perform the following procedures to configure all parameters or specific parameters to automatic provisioning or manual provisioning for the GUI.
Provisioning the IP Phones Procedure 109 Configuring parameters manually for GUI Step Action 1 Press Auto on the Configuration page to switch to the Auto Provisioning page. 2 Perform one of the following actions: • Press the All-Ma content-sensitive soft key on the Auto Provisioning page to manually provision all parameters. • Use the dial pad to enter the number associated with the parameter, or use the navigation keys to scroll and highlight the specific parameter.
Automatic provisioning Table 110 Auto Provisioning page 1. EAP Enable EAP Device ID1 EAP Device ID2 [ ] EAP Password 2. LLDP Enable 3. Primary DNS IP Secondary DNS IP 4. S1 Port S1 Action S1 Retry S1 PK 5. S2 Port S2 Action S2 Retry S2 PK 6. XAS IP Enable Graphic XAS XAS Port 7. Voice 802.1Q Voice VLAN Filter Voice Control pBits Voice Media pBits 8. PC Port Enable PC Port Speed PC Port Duplex PC Port UntagAll Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.
9. Provisioning the IP Phones Data 802.1Q Data VLAN Data pBits 10. Stickiness Cached IP Ignore GARP Enable PSK and SRT 11. Provision Server Provisioning Zone ID 12. Menu Lock Enable 13. Auto Recover Flag SSH User ID SSH Password 14. Screen Contrast Screen Brightness Screen Backlight Display DIM Enable 15. Headset Type Bluetooth Enable 16.
Automatic provisioning 457 • Press the AllAut content-sensitive soft key on the Auto Provisioning page to automatically configure all parameters. • Use the dial pad to enter the number associated with the parameter, or use the navigation keys to scroll and highlight the specific parameter. Then press Auto to configure specific parameters, which were previously configured automatically.
Provisioning the IP Phones For manual configuration steps, see “Manual provisioning of IP Phone 1110 and 1200 Series” (page 479). If you configure parameters for automatic provisioning in the Auto Provision page, the parameter appears dimmed in the Configuration page. Automatic configuration Provisioning information is stored on a managed central server. The IP Phones can automatically obtain parameter values. ATTENTION The IP Phone receives provisioning information from a DHCP or TFTP server.
Automatic provisioning 459 Config option Options or input Description Automatic Manual Password 4 to 12 charact ers EAP password Yes Yes Enable 802.
Provisioning the IP Phones Options or input Description Automatic Manual Forced Half Forced half duplex XAS IP IP address AG server IP address Yes Yes Graphical XAS checked Graphical XAS used Yes Yes unchecked Text XAS used XAS Port 1 to 5 digits AG server port number Yes Yes Enable Voice 802.1Q checked 802.1Q header and features used Yes Yes unchecked 802.
Automatic provisioning Config option Enable Data 802.1Q Data VLAN Data Priority Bits PC-Port Untag All Options or input Description Force Full Forced full duplex. Force Half Forced half duplex. checked 802.1Q header and features used. unchecked 802.1Q not used. No VLAN Automatic Manual Yes Yes Yes Yes Yes Yes Auto VLAN ID from LLDP VLAN Name TLV or from the info block. Enter VLAN ID VLAN ID entered 1 to 4094. Auto Use value from the info block or default of 7.
Provisioning the IP Phones Config option Options or input Description Automatic Manual Enable SRTP PSK checked When non-SRTP USK call is set up, IP Phone tries to establish SRTP PSK call with far end. Yes Yes unchecked IP Phone does not try SRTP PSK. DiffServ Code Point for control Auto Use value from LLDP Network Policy TLV, or UNIStim. Yes No DiffServ Code Point for media Auto Use value from LLDP Network Policy TLV, or UNIStim.
Automatic provisioning 463 Config option Options or input Description Automatic Manual TN LLL-SS-CC-UU or LLL SS CC UU Terminal Number of phone on system. Yes Yes CC-UU or CC UU You can reset the IP Phone parameters to the factory default. For more information, see “Factory default” (page 475). Automatic provisioning using 802.1ab switch (LLDP) You can use LLDP to provision a limited number of parameters, such as Voice VLAN, Data VLAN, Layer 2 priority bits, and DiffServ.
Provisioning the IP Phones s1ip=47.11.62.20; p1=4100; a1=1; r1=2; s2ip=47.11.62.21; p2=4100; a2=1; r2=2; xip=47.11.62.147; xp=5000; xa=g; unid=Main-tower; menulock=p; vq=y; vlanf=y; pc=y; pcs=a; pcd=a; dq=y; dv=60; dp=5; pcuntag=y; lldp=y; pk1=438A64FC24127C23; pk2=64FC23CD24AB1413; stickiness=y; cachedip=n; igarp=n; srtp=n; eap=peap; eapid1=DEV1024; eappwd=D3c6v5; cdiff=13; mdiff=12; prov=47.11.232.115; dns=47.11.20.20; dns2=47.11.20.
Automatic provisioning 465 Provisioning files The IP Phones receive provisioning files from the TFTP server. The IP Phone supports only a single provisioning server to provide the .prv files. The provisioning server (TFTP server) contains the following provisioning files: • SYSTEM provisioning file–provides provisioning information to all IP Phones that support the automatic provisioning feature.
Provisioning the IP Phones Parameter Value Description pk1 Character string of 16 characters, which represents 16 hexadecimal digits S1 PK. s2ip Value from 0.0.0.0 to 255.255.255. 255 Secondary server IP address. p2 Value from 0 to 65535 Secondary server port number. a2 Value from 0 to 255 Secondary server action code. r2 Value from 0 to 255 Secondary server retry count. pk2 Character string of 16 characters, which represents 16 hexadecimal digits S2 PK.
Automatic provisioning 467 Parameter Value Description vmp Value from 0 to 8 8 = Auto 802.1Q media p bit for voice stream802.1Q control p bit for voice stream. If value is configured to 8 then the p bit value is received through LLDP or TPS. If value is not configured the IP Phone defaults to 6. vlanf y for yes n for no Enable VLAN filter on voice stream. pc y for yes n for no Enable PC port. This parameter does not apply to the IP Phone 2001.
Provisioning the IP Phones Parameter Value Description Application gateway access xip Value from 0.0.0.0 to 255.255.255. 255 XAS server IP address. xp Value from 0 to 65535 XAS server port number. This value is a fixed value when XAS (text mode) is used. xa Up to a three-character string of one of the following: • g for graphical XAS server action code (IP Phone 1120E, IP Phone 1140E, IP Phone 1150E, and IP Phone 2007 only).
Automatic provisioning 469 Parameter Value Description ct Value from 0 to 15 (IP Phone 1100 Series) Value from 0 to 39 (for IP Phone 2007) Contrast value. br Value from 2 to 32 Brightness value (IP Phone 2007 only). blt Value from 0 to 6 0 = 5 seconds 1 = 1 minute 2 = 5 minutes 3 = 10 minutes 4 = 15 minutes 5 = 30 mintutes 6 = 1 hour Backlight timer (IP Phone 1110, IP Phone 1120E, IP Phone 1140E, IP Phone 1150E, and IP Phone 2007 only).
Provisioning the IP Phones Table 114 "Dependencies" (page 470) shows the dependencies between provisioning options. Table 114 Dependencies Primary provisioning option Rules VQ If VQ is present and configured to N, then VCP, VMP, and VLANF are ignored if they are present. DQ If DQ is present and configured to N, then DV and DP are ignored if they are present. PC If PC is present and configured to N, then PCS, PCD, PCQ, PCP, and PCUNTAG are ignored if they are present.
Automatic provisioning 471 Table 117 4thfloor.prv (ZONE) slip=192.168.1.2; /*Primary Server IP address*/ pl=4100; /*Primary Server Port*/ a1=1; /*Primary Server action code*/ r1=10; /*Primary Server retry count*/ Table 118 001765fd67d0.prv (DEVICE) ct=100; /*contrast*/ Blt=100; /*Backlight timer*/ NodeID and TN provisioning The IP Phone processes the Node and TN information when they are contained in any of the existing .PRV files.
Provisioning the IP Phones 0 to 9999 value for the Node ID of the TPS. Terminal Number of phone on system. Large system TN: LLL-SS-CC-UU or LLL SS CC UU Numbers in the TN can be separated by spaces, dashes, or any combination of spaces and dashes. Fields can have leading zeros to fill the field size. You can place the “reg” item(s) in one of the supported provisioning files. Place the “reg” item(s) at the end of the file provisioning info data items.
Automatic provisioning 473 REG= 00:1B:BA:F8:82:1F CS1K S1 7777 096-1-22-05; REG= 00:1B:BA:F8:82:2D CS1K S1 7777 096-1-22-06; REG= 00:1B:BA:F8:82:2E CS1K S1 7777 096-1-22-07; REG= 00:1B:BA:F8:82:2F CS1K S1 7777 096-1-22-08; REG= 00:1B:BA:F8:82:3D CS1K S1 7777 096-1-22-09; reg= 00 1B BA F8 82 3E CS1K S1 7777 096-1-22-10; reg= 001BbaF8823f Cs1k s1 8972 61 0; reg= 00-1b-Ba-f8-82-4d cs1k S1 3434 96 00 01 11; Automatic provisioning using UNIStim You can use UNIStim to automatic provision a limited number of par
Provisioning the IP Phones — Current system-specific Provisioning Info Block carried by Nortel-i2004-B DHCP options — Current existing Nortel DHCP options (existing Nortel-i2004-A and VLAN-A options) • • • Automatic provisioning using UNIStim LPR (Last auto received value) Factory default For more information configuration options priorities, see “Precedence rule and stickiness control” (page 474).
Operation 475 sources is ignored. To manually reconfigure the attribute for an individual parameter or attributes for all parameters to AUTO, use the Set to Factory Default function. If you enable DHCP, then the IP address, the subnet mask, the default gateway, which the IP Phone obtains from the DHCP server, overwrites the manually configured value. The value for EAP device ID and password can also overwrite the manually configured value.
Provisioning the IP Phones Table 120 Factory default values Parameter Factory default value Enable 802.1x (EAP) Disabled 802.1x Device ID None 802.1x Password None Enable 802.1ab (LLDP) Yes ATTENTION The new firmware versions (U3.2 and newer) set this option to No because LLDP enabled by default was causing interoperability issues with some switches. DHCP mode On Set IP 0.0.0.0 Net Mask 0.0.0.0 Gateway 0.0.0.0 S1 IP 0.0.0.
Operation Parameter Factory default value PC Port Duplex Mode Auto Data 802.1Q Enabled Data VLAN Mode Disabled Data VLAN ID0 4095 Data pBit 8 (Auto) PC-Port Untag All Off Stickiness Enabled Cached IP Disabled Ignore GARP Disabled PSK SRTP Off DiffServ Code Points for control message 0 DiffServ Code Points for media message 0 XAS IP 0.0.0.0 XAS Port 0 XAS Action Gfs (graphical, full screen, and secure) Primary DNS IP 0.0.0.0 Secondary DNS IP 0.0.0.
Provisioning the IP Phones Parameter Factory default value Log level Not accessible from the local menu. Minor CPU sampling rate Not accessible from the local menu. 180 seconds SSH user ID None SSH password None Bold Off Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Appendix Manual provisioning of IP Phone 1110 and 1200 Series Contents This section contains the following topics: • • “Introduction” (page 479) “Provisioning parameters” (page 479) Introduction This section applies to the following IP Phones • • • • IP Phone 1110 IP Phone 1210 IP Phone 1220 IP Phone 1230 Provisioning parameters Use the Network Configuration menu item to configure IP Phone parameters.
Manual provisioning of IP Phone 1110 and 1200 Series For more information about provisioning parameters for the IP Phones, see “Provisioning the IP Phones” (page 447). Use the keys in Table 121 "Keys and descriptions" (page 480) to provision the parameters for the text-based IP Phones. Table 121 Keys and descriptions Key Description [] Check box, select or clear: Auto-checked, Manual-unchecked. Dial pad Enter number of index to jump to option. Up Enter number of index to jump to previous group.
Provisioning parameters Description Describe the option. Dependency Show any dependency that controls when that option is enabled or can be used. If the prompt has a dependency, the dependency appears on the same line as the prompt, and input options start on the next line of the table. If an option has a dependency, the dependency appears on same line as the option and applies only to that option.
Manual provisioning of IP Phone 1110 and 1200 Series Options or input Description Dependency 1-Yes Last IP Phone IP address information received is used if DHCP server not reached DHCP = 1 Set IP IP address IP Phone IP address DCHP = No Net mask Subnet mask IP Phone subnet mask DHCP = No Gateway IP address IP Phone gateway IP address DCHP = No DNS IP1 IP address DNS server 1 IP address DNS IP2 IP address DNS server 2 IP address CA Server IP address Certificates Server IP addr
Provisioning parameters Config menu option Options or input Description Dependency S2 PK 16 hex characters TPS server 2 PK string For example, 0 to 9 or A to F. S2 action = 6 Cfg XAS 0-No XAS disabled 1-Yes XAS enabled XAS IP IP address AG server IP address Ntwk Port Speed 0-Auto Auto sense 1-10 BT Forced 10 BT 2-100 BT Forced 100 BT Ntwk Port Duplex Enable Voice 802.
Manual provisioning of IP Phone 1110 and 1200 Series Config menu option Options or input Description 1-Yes VLAN ID is configured automatically to the value received in the VLAN NAME TLV. DHCP Dependency VLAN = 1 and DHCP = 1 0-No 1-Yes VLAN ID is configured automatically to a value received from the DHCP server. VLANFILTER VLAN = 1 0-No Process all frames 1-Yes Filter frames without Voice VLAN tag Ctrl pBits 802.1Q = 1 If DataVLAN = No VLAN, then packets sent with VLAN ID 0.
Provisioning parameters Config menu option Options or input Description Data VLAN 485 Dependency PC Port = 1 0-No 1-Yes Data VLAN Cfg Data 802.1Q = 1 or Data VLAN = 1 and PC Port =1 0-Auto VLAN ID is configured automatically to the value received in the VLAN NAME TLV. 1-Man Data VLAN ID 1 to 4094 Man = 1 Data pBits PCUntagAll PC Port = 1 or 802.
Manual provisioning of IP Phone 1110 and 1200 Series Config menu option Options or input Description Menu lock Full lock Partial lock Unlock Menu lock mode Contrast 0 to 15 Contrast value Brightness 2 to 32 Brightness value Backlight timer 0 to 6 Backlight timer values: 0 = 5 minutes 1 = 1 minute 2 = 5 minutes 3 = 10 minutes 4 = 15 minutes 5 = 30 minutes 6 = 1 hour Display DIM enabled Yes Screen dimmer Dependency No Bold Yes Bold screen font No Enable SSH Yes Enable SSH No Di
. Appendix Manual provisioning of IP Phone 2007 and 1100 Series Contents This section contains the following topics: • • “Introduction” (page 487) “Provision parameters” (page 487) Introduction This section applies to the following graphic-based IP Phones • • • • IP Phone 2007 IP Phone 1120E IP Phone 1140E IP Phone 1150E The IP Phone 1110 is a text-based IP Phone.
Manual provisioning of IP Phone 2007 and 1100 Series 2 3 for Network Configuration) or you can use the navigation keys to scroll through the list of menu items. For more information about provisioning parameters for the IP Phones, see “Provisioning the IP Phones” (page 447). Use the keys in Table 124 "Keys and descriptions" (page 488) to provision the parameters for the graphic-based IP Phones.
Provision parameters Description Describe the option. Dependency Show any dependency that controls when that option is enabled or can be used. If the prompt has a dependency, the dependency appears on the same line as the prompt, and input options start on the next line of the table. If an option has a dependency, the dependency appears on same line as the option and applies only to that option.
Manual provisioning of IP Phone 2007 and 1100 Series Config menu option Options or input Description Dependency Gateway IP address IP Phone gateway IP address DCHP = No DNS IP1 IP address DNS server 1 IP address DNS IP2 IP address DNS server 2 IP address CA Server IP address Certificates Server IP address Domain Name 4 to 12 characters IP Phone domain name Hostname 4 to 12 characters IP Phone host name S1 IP IP address TPS server 1 node IP address Port 1 to 5 digits TPS ser
Provision parameters Config menu option Options or input Description Ntwk Port Duplex 491 Dependency Ntwk Port Speed = 10 BT or 100 BT Auto Auto negotiate Forced Full Forced full duplex Forced Half Forced half duplex XAS IP IP address AG server IP address Graphical XAS checked Graphical XAS used unchecked Text XAS used XAS Port 1 to 5 digits AG server port number Enable Voice 802.1Q checked 802.1Q header and features used unchecked 802.1Q not used Voice VLAN Enable Voice 802.
Manual provisioning of IP Phone 2007 and 1100 Series Config menu option Options or input Description Auto Use value from received LLDP Network Policy TLV or TPS, or default of 6 0 to 7 Force signalling related priority bits to chosen value Media Priority Bits Enable PC Port PC Port Speed Dependency Enable Voice 802.1Q checked. If DataVLAN = No VLAN, then packets sent with VLAN ID 0.
Provision parameters Config menu option Options or input Description Dependency LLDP VLAN Name VLAN ID from LLDP VLAN Name TLV and Enable 802.1ab (LLDP) checked Enter VLAN ID VLAN ID entered 1 to 4094 Data Priority Bits Enable PC Port checked and Enable Data 802.1Q checked. If DataVLAN = No VLAN, then packets sent with VLAN ID 0.
Manual provisioning of IP Phone 2007 and 1100 Series Options or input Description unchecked IP Phone does not try SRTP PSK Provision up to 40 character URL URL for provisionin g server Provision Zone ID 1 to 5 characters IP Phone provisioning zone Enable Bluetooth Yes Enables Bluetooth on the IP Phone (IP Phone 1140E and IP Phone 1150E only) No Disables Bluetooth on the IP Phone (IP Phone 1140E and IP Phone 1150E only) Yes Bold screen font Config menu option Bold Dependency No Enab
. Appendix Manual provisioning of IP Phone 2000 Series Contents This section contains the following topics: • • “Introduction” (page 495) “Provision parameters” (page 495) Introduction This section applies to the following IP Phones • • • • IP Phone 2001 IP Phone 2002 IP Phone 2004 IP Audio Conference Phone 2033 The IP Phone 2007 is a graphic-based IP Phone. For more information about manual provisioning of the IP Phone 2007, see “Manual provisioning of IP Phone 2007 and 1100 Series” (page 487).
Manual provisioning of IP Phone 2000 Series 2 3 for Network Configuration) or you can use the navigation keys to scroll through the list of menu items. Table 127 Keys and descriptions Key Description OK Accept current settings and proceed to the next configuration option. If all configuration options are presented, the configuration is saved and the IP Phone reboots with the saved changes. BkSpace Erase a configuration entry to change it Cancel Cancel network configuration.
Provision parameters Table 129 Provisioning parameters for Phase II IP Phones Config menu option Options or input Description EAP Enable 1-Yes EAP enabled 0-No EAP disabled ID 1 4 to 8 characters EAP ID EAP = 1 ID 2 4 to 8 characters EAP ID EAP = 1 Password 4 to 12 characters EAP password EAP = 1 Enable 802.
Manual provisioning of IP Phone 2000 Series Config menu option Options or input Description Dependency S1 PK 16 hex characters TPS server 1 PK string For example, 0 to 9 or A to F. S1 action = 6 S2 IP IP address TPS server 2 node IP address Port 1 to 5 digits TPS server 2 port number S2 action 1 digit TPS server 2 action value Retry 2 digits TPS server 2 retry count S2 PK 16 hex characters TPS server 2 PK string For example, 0 to 9 or A to F.
Provision parameters Config menu option Options or input Description 0-Auto Automatically obtains VLAN ID using DHCP or the 802.1ab data switch. 1-Man 1 to 4094 LLDP-MED 499 Dependency Voice VLAN = 1 VLAN = 1 and 802.1Q = 1 0-No 1-Yes VLAN ID is configured automatically to the value received in the Network Policy TLV. LLDP VLAN VLAN = 1 and 802.1Q = 1 0-No 1-Yes VLAN ID is configured automatically to the value received in the VLAN NAME TLV.
Manual provisioning of IP Phone 2000 Series Config menu option Options or input Description 8-Au Use value from received LLDP Network Policy TLV or TPS, or default of 6 Media pBits PC Port Dependency 802.1Q = 1 0-7 Force signalling related priority bits to chosen value 8-Au Use value from received LLDP Network Policy TLV or TPS or default of 6 0-Off PC port disabled 1-On PC port active Data 802.1Q PC Port = 1 0-No 802.1Q not used 1-Yes 802.
Provision parameters Config menu option Options or input PCUntagAll 0-No Description 501 Dependency 1-Yes PSK SRTP GARP Ignore 0-No IP Phone does not try SRTP PSK 1-Yes When non-SRTP USK call is set up, IP Phone tries to establish SRTP PSK call with far end 0-No 1-Yes Bold Yes Bold screen font No Provisioning the IP Audio Conference Phone 2033 Table 130 "Provisioning parameters for IP Audio Conference Phone 2033" (page 501) lists the provisioning parameters for the IP Audio Conference Pho
Manual provisioning of IP Phone 2000 Series Config menu option Options or input Description Dependency S1 action 1 digit TPS server 1 action value Retry Count 2 digits TPS server 1 retry count S2 IP IP address TPS server 2 node IP address Port 1 to 5 digits TPS server 2 port number S2 action 1 digit TPS server 2 action value Retry Count 2 digits TPS server 2 retry count VLAN checked 802.1Q header and features used unchecked 802.
Provision parameters Config menu option Options or input Description Bold Yes Bold screen font Dependency No Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
Manual provisioning of IP Phone 2000 Series Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Appendix Dynamic Host Configuration Protocol server configuration Install a Windows NT 4 or Windows 2000 server To set up the Windows NT 4 or Windows 2000 server, follow the instructions provided in the installation booklet. After completion, install the latest Service Pack and make sure the DHCP Manager is included. WARNING If installing a Windows NT 4 server with Service Pack 4 or later, follow the installation instructions included with the server hardware.
Dynamic Host Configuration Protocol server configuration Figure 81 Define new scope 4 Create and then fill in the information. Click OK when finished. 5 In the DHCP Manager - (Local) window, highlight the scope that serves the IP Phones clients. 6 From the DHCP Options menu, select Default Values. The DHCP Options - Default Values window opens. 7 Click the New button. See Figure 82 "Define the Nortel specific option" (page 506). The Change Option Type window opens.
Configure a Windows NT 4 server with DHCP 507 10 From the DHCP Options menu, select Scope. The DHCP Options Scope window opens. 11 Choose standard DHCP options from the left panel and click the Add -> button to add them to the right panel. See Figure 83 "Add standard DHCP options to scope" (page 507). Figure 83 Add standard DHCP options to scope 12 Click the Edit Array button. The IP Address Array Editor window opens. Edit the default value and then click OK. Click OK again.
Dynamic Host Configuration Protocol server configuration For information about configuring DHCP Auto discovery, see “DHCP Auto Discovery” (page 428) . --End-- Configure a Windows 2000 server with DHCP Configure a Windows 2000 server with DHCP services using the DHCP Manager. See Procedure 113 “Launching the DHCP Manager in Windows 2000” (page 508). Procedure 113 Launching the DHCP Manager in Windows 2000 Step Action 1 Click on the Windows Start button.
Configure a Windows 2000 server with DHCP 509 Values window opens. See Figure 86 "Predefined Options and Values " (page 509). Figure 86 Predefined Options and Values 4 Click Add. The Change Option Type window opens. See Figure 87 "Change Options Type" (page 509). Figure 87 Change Options Type 5 Enter the desired Name. For this example, the name of Nortel-i2004-A is entered. 6 Select Code 128. 7 Click OK to close the window.
Dynamic Host Configuration Protocol server configuration Figure 88 Predefined Options and Values with data 8 Under the Value area, enter the following string in the String field: Nortel-i2004-A,x.x.x.x:4100,1,10; using the following guidelines: • • • • • • The string is case-sensitive. Place a period at the end of the string. Commas are used as separators. Spaces are not allowed. x.x.x.x is the IP address of the IP Telephony node. If it is a BCM, replace the 4100 value with 7000. 9 Click OK.
Install ISC DHCP Server 511 Figure 90 Scope options 11 On the General tab, scroll to the bottom of the list and check the 128 Nortel-i2004-A option. 12 Click OK. The Option Name and Value appear in the right pane of the administrative console window. See Figure 91 "Options Name and Value in administrative console" (page 511). Figure 91 Options Name and Value in administrative console For information about configuring DHCP Auto discovery, see “DHCP Auto Discovery” (page 428) .
Dynamic Host Configuration Protocol server configuration CAUTION Although, Windows NT 4 also has the Vendor Encapsulation Option (option code 43), do not use it to encode the Voice Gateway Media Card information needed by the IP Phones. Windows NT 4 enables only 16 bytes of data to be encapsulated, which is not enough to encode all the information needed. Window NT 4’s DHCP server transmits any user-defined option associated within a scope if the client requests it.
Configure ISC DHCP Server 513 match if option vendor-class-identifier = 4e:6f:72:74:65:6c:2d:69:32:30:30:34:2d:41:00;} The Hex string represents the text string "Nortel-i2004-A". If the vendor-class-identifier obtained from the client’s DHCPDISCOVER message match this Hex-encoded string, then the server adds this client to the "i2004-clients" class. Once a client is classified as a member of a class, it must follow the rules of the class.
Dynamic Host Configuration Protocol server configuration For information about configuring DHCP Auto discovery, see “DHCP Auto Discovery” (page 428) . --End-- Example 1: Configuration file The following format must be used for encoding the Voice Gateway Media Card information. In addition to the configuration statements provided, other network and subnet declarations must also be included in the configuration file.
Install and configure a Solaris 2 server 515 shared-network "myNetwork" { # Declaring subnet for current server subnet 47.147.77.0 netmask 255.255.255.0 {} # Declaring subnet for DHCP clients subnet 47.147.75.0 netmask 255.255.255.0 { # Pool addresses for i2004 clients pool { allow members of "i2004-clients"; range 47.147.75.60 47.147.75.65; option routers 47.147.75.
Dynamic Host Configuration Protocol server configuration 2 Collect information about the network such as subnet mask, router/Media Gateway and DNS server IP addresses as specified. Make sure this information is current. 3 Log on as root and invoke the interface by typing dhcpconfig at the prompt. A list of questions is presented and the administrator must supply answers that are then used to configure the DHCP server. Solaris 2 uses a text-based interface for configuring DHCP services.
Install and configure a Solaris 2 server 3 517 Invoke the DHCP services on the Solaris server by entering at the prompt.: in.dhcpd, Specify –d and/or –v options for debug mode. --End-- Table 131 "DHCP tab table" (page 517) shows examples of the information. Table 131 DHCP tab table Locale m nbvws286 m :UTCoffst=18000: :Include=Locale:LeaseTim=150:LeaseNeg:DNSdmain=ca.nortel.com:/ DNSserv=47.108.128.216 47.211.192.8 47.80.12.69: 47.147.75.0 m 47.147.64.0 m :NISdmain=bvwlab:NISservs=47.147.64.
Dynamic Host Configuration Protocol server configuration Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Appendix Gratuitous Address Resolution Protocol Protection Gratuitous Address Resolution Protocol (GARP) Protection prevents the IP Phone from GARP Spoof attacks on the network. In a GARP Spoof attack, a malicious device on the network takes over an IP address (usually the default gateway) by sending unsolicited (or Gratuitous) ARP messages, thus manipulating the ARP table of the victim machine.
Gratuitous Address Resolution Protocol Protection Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Appendix Local Tools menu Contents This section contains the following topics: • • “Introduction” (page 521) “Local Tools options” (page 524) Introduction This section describes the Local Tools menu for the IP Phone 1110, IP Phone 1120E, IP Phone 1140E, IP Phone 1150E, IP Phone 2007, IP Phone 1210, IP Phone 1220, IP Phone 1230. For more information about the IP Phone 2007 Local Tools menu, see “Local Tools menu” (page 105).
Local Tools menu "Auto Lock" in the Local Menu page. Select "Menu Lock Enable" on the Auto page to automatically select the Auto Lock mode or select the Auto Lock item from the Lock Menu. Controlling the menu lock for IP Phone 2007 You can control the menu lock for the IP Phone 2007 in the following ways: • Auto Config menu option—Tap the Tools icon on the display. Tap Network Configuration and then tap Auto. Select Menu Lock Enable to configure the menu lock to Auto Lock .
Local Tools menu password protection 523 — 4. Auto Lock — 5. Lock Now The manual parameters configured in the Lock Menu sub menu override the configuration received from the DHCP or automatic provisioning features. Configuring Secure Local Menu using Network provisioning With DHCP, you can use the SECUREMENU, PARTSECURE, or menu lock parameters to enable the menu lock. Alternatively, you can use the menu lock item in any of the provisioning files.
Local Tools menu Some text appears dimmed depending on the current state of the menu lock and the configuration of the IP Phone. Only configuration options that are enabled from the current state appear active. Menu options that are not available appear dimmed. Local Tools options Double press the Services key to access the Local Tools menu.
Local Tools options 525 Figure 92 Local Tools menu options Bluetooth wireless technology (IP Phone 1140E and IP Phone 1150E) is optional and appears dimmed if it is not enabled. Preferences The Preferences submenu offers the following choices • • • • 1. Display Settings 2. Languages 3. Headsets 4. Bluetooth Setup (IP Phone 1140E, and IP Phone 1150E) 1. Display Settings The Display Settings menu provides access to the Contrast and Screen Saver tools. Contrast adjusts the viewing angle of the display.
Local Tools menu Nortel recommends you use the Telephone Options menu to adjust the contrast. 2. Languages Use this item to select the language of the IP Phone. Note: Hebrew can only be configured on the Call Server. 3. Headsets Use this item to select an active headset, to set the headset operational mode, and to control settings for the Nortel Mobile Headset Adapter. 4. Bluetooth Setup 4.
Local Tools options 527 Lock Menu You must enter the fixed password whenever the Lock Menu sub menu is accessed. Use the dialpad and enter the fixed password 26567*738 (color*set). The settings configured in the Lock Menu sub menu override the settings received from the DHCP string. The Lock Menu offers the following choices • • • • • 1. Full Menu Lock 2. Partial Menu Lock 3. Disable Menu Lock 4. Auto Lock 5. Lock Now 1.
Local Tools menu For information about Password Protection of the Local Tools menu, see “Local Tools menu password protection” (page 521). 5. Lock Now The Lock Now item immediately exits the Tools menu, closes any open Tools menu pages, and locks the Tools menu. Procedure 117 Locking the Tools menu Step Action 1 Press the Services key twice. 2 Press 4 on the dialpad to access the Lock Menu item or use the Up/Down navigation keys to scroll and highlight the Lock Menu options.
Local Tools options 529 Figure 93 Local Tools menu Preferences The Preferences submenu offers the following choices • • • 1. Contrast 2. Language 3. Backlight Timer (available only on the IP Phone 1110) 1. Contrast The Contrast tool adjusts the contrast of the LCD display screen on the IP Phone. The initial Contrast level for the LCD display screen is downloaded when the IP Phone is configured.
Local Tools menu Use this item to select the language in the local menus of the IP Phone. To access the language used by the server-based features, press Services > Telephone Options > Languages. To access the local language tool, double-press the Services key, select the Preferences menu, or press 1 on the dialpad to open the Preferences menu, then press 2 to select the Language tool. 3. Backlight Timer This item displays on the IP Phone 1110 only.
. Appendix IP Phone diagnostic utilities Contents This section contains the following topics: • • • “Introduction” (page 531) “Text-based diagnostic utilities” (page 531) “Graphic-based diagnostics utilities” (page 562) Introduction Two methods of accessing IP Phone diagnostic utilities are text-based and graphic-based.
IP Phone diagnostic utilities Network diagnostic utilities Network diagnostic utilities are available on the IP Phone itself (set-based), or from the Command Line Interface (CLI) (server-based). Diagnostic utilities provide testing and verification of end-to-end connectivity, verification of statistics and settings, and retrieval of set information. For further information about CLI, see “Using CLI Commands” (page 559).
Text-based diagnostic utilities 533 Table 133 Network Diagnostic Utilities availability (cont’d.
IP Phone diagnostic utilities Network QoS Process In Remote Mode, the system administrator can view QoS statistics (for example, packets sent, packets received, packet loss, jitter average and jitter maximum, and round trip delay). Supplicant Status The system administrator uses this option to determine whether 802.1x is enabled or disabled 802.1x. Authentication State The system administrator uses this option to determine whether the IP Phone is currently authenticated with the 802.1x system.
Text-based diagnostic utilities 535 Use Procedure 119 “Accessing the Network Diagnostic Tools menu in Local mode” (page 535) to access the Network Diagnostic Tools in Local mode. Procedure 119 Accessing the Network Diagnostic Tools menu in Local mode Step Action 1 Double-press the Services key. The Local Main Menu, Network Diagnostic Tools, appears.
IP Phone diagnostic utilities Procedure 121 Executing TraceRoute Step Action 1 Select TraceRoute from the Network Diagnostic Tools submenu. 2 Press the IP soft key and enter the IP address to trace. 3 Press the Tracert soft key. The results of the TraceRoute appear on the display. 4 Use the Navigation keys to browse the data. See Figure 95 "TraceRoute data display screen" (page 547). Tip: Press the Tracert soft key again to stop the route tracing.
Text-based diagnostic utilities 537 2 Use the Navigation keys to browse the data. See Figure 97 "IP Networking Statistics data display screen" (page 549). 3 Press one of the following soft keys • • Reset — to clear the data and reset the statistic counter Exit — to return to the Network Diagnostic Tools menu --End-- Procedure 124 Accessing IP Set and DHCP Information Step Action 1 Select IP Set & DHCP Information from the Network Diagnostic Tools menu.
IP Phone diagnostic utilities Procedure 125 Accessing the Diagnostics submenu in Remote Mode Step Action 1 Press the Services key. 2 Select Telephone Options. 3 Select Diagnostics. 4 Do one of the following: • Press the Cancel soft key to quit the Diagnostics submenu and return to the Telephone Options menu. • Use the Navigation keys to scroll through the Diagnostics submenu. • Press Select to select one of the diagnostics.
Text-based diagnostic utilities • • 539 Ping (see Figure 101 "Ping data display page" (page 553)) TraceRoute (see Figure 102 "Tracert data display screen" (page 553)) --End-- Ping The following items are available on the Ping submenu in Remote mode • • • • IP Addr Nr of Pings Ping! Last ping Procedure 127 Entering an IP address Step Action 1 Scroll through the Ping submenu to the IP Addr menu item. An IP address appears if previously entered. Example 47.249.48.20. 2 Press the Select soft key.
IP Phone diagnostic utilities Procedure 128 Changing the number of Pings Step Action 1 From the Ping submenu, use the Navigation keys to scroll to the Nr of Pings submenu item. 2 Press the Select soft key. Tip: Use the Delete and Clear soft keys to enter the number of pings. 3 Do one of the following • Press the Select soft key to accept the change and return to the Ping submenu. • Press the Cancel soft key to return to the Ping submenu.
Text-based diagnostic utilities 541 TraceRoute The following items are available on the TraceRoute submenu in Remote mode • • • • IP Addr Max Nr of Hops TraceRt! Last TraceRt Procedure 131 Entering an IP address Step Action 1 Scroll through the TraceRoute submenu to the IP Addr menu item. An IP address appears if previously entered. Example 47.249.48.20. 2 Press the Select soft key. 3 Use the Navigation keys to scroll to the destination IP address.
IP Phone diagnostic utilities 3 Do one of the following • Press the Select soft key to accept the change and return to the TraceRoute submenu. • Press the Cancel soft key to return to the TraceRoute submenu. --End-- Procedure 133 Tracing a route Step Action 1 From the TraceRoute submenu, use the Navigation keys to scroll to the TraceRoute! submenu item. 2 Press the Select soft key. Route tracing starts. Tip: Press the Stop soft key to stop the trace.
Text-based diagnostic utilities 543 Procedure 135 Browsing Ethernet Statistics Step Action 1 Select EtherStats from the Diagnostics submenu. The Ethernet statistics appear on the display. 2 Do one of the following • • • Press the OK soft key to return to the Diagnostics submenu. Use the Navigation keys to browse the data. See Figure 103 "Ethernet statistics data display screen" (page 554). Press the Cancel soft key to return to the Diagnostics submenu. --End-- Procedure 136 Checking 802.
IP Phone diagnostic utilities 4 Do one of the following 5 Press the OK soft key to return to the EtherStats submenu. • 6 Use the Navigation keys to browse the data. Press the Cancel soft key to return to the EtherStats submenu. --End-- Procedure 138 Checking Device ID Step Action 1 Select EtherStats from the Diagnostics submenu. 2 Scroll through the EtherStats menu and select Device ID. 3 Press the Select soft key.
Text-based diagnostic utilities 545 Use Procedure 140 “Browsing IP Statistics” (page 545) to access the IP Stats submenu item in Remote mode. Procedure 140 Browsing IP Statistics Step Action 1 Select IP Stats from the Diagnostics submenu. The IP Statistics appear on the display. 2 Do one of the following • • Press the OK soft key to return to the Diagnostics submenu. • Press the Cancel soft key to return to the Diagnostics submenu.
IP Phone diagnostic utilities QoS Statistics Use Procedure 142 “Browsing Quality of Service Statistics” (page 546) to access the QoS Stats submenu item in Remote mode. Procedure 142 Browsing Quality of Service Statistics Step Action 1 Select QoS Stats from the Diagnostics submenu. The Quality of Service statistics appear on the display. 2 Do one of the following • • Press the OK soft key to return to the Diagnostics submenu. • Press the Cancel soft key to return to the Diagnostics submenu.
Text-based diagnostic utilities 547 Figure 94 PING data display page In Figure 94 "PING data display page" (page 547), • • PacketTx = packets sent PacketRx = packets received TraceRoute Figure 95 "TraceRoute data display screen" (page 547) illustrates the data displayed from the TraceRoute diagnostic tool. Browse through the last 30 items by pressing the Navigation keys.
IP Phone diagnostic utilities • xxx: = Time To Live (TTL):Round Trip Time1, Round Trip Time2, Round Trip Time3 • IP: = IP address Ethernet Statistics Figure 96 "Ethernet Statistics data display page" (page 548) illustrates the data displayed from the Ethernet Statistics submenu item.
Text-based diagnostic utilities 549 IP Networking Statistics Figure 97 "IP Networking Statistics data display screen" (page 549) illustrates the data displayed from the IP Networking Statistics submenu item.
IP Phone diagnostic utilities Figure 98 DHCP information data display page In Figure 98 "DHCP information data display page" (page 550), • • • • • NetworkDataValided = is EEPROM Network Data valided? MACAddressStored = is MAC Address stored in EEPROM? FWVersion = IP Phone firmware version HWID = IP Phone hardware ID SbMask = subnet mask Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
Text-based diagnostic utilities • • • • 551 GtWay = Gateway PROMS1 = EEPROM Server1 information PROMS2 = EEPROM Server2 information Sn = S: Server n is from 1 to 16 UNIStim/RUDP statistics Figure 99 "UNIStim/RUDP statistics data display screen (TPS)" (page 551) shows the data displayed from the UNIStim/RUDP statistics submenu item.
IP Phone diagnostic utilities Figure 100 RTP/RTCP statistics data display page In Figure 100 "RTP/RTCP statistics data display page" (page 552), • • • • • • • • • EndIP = endpoint IP address PortID = port ID PacketTx = RTP packets sent PacketRx = RTP packets received DPacketRx = BTR Disorder packets received PacketLossRx = packet loss received xxx% JittAveRx = jitter average received xxxxxx JittMaxRx = jitter maximum received xxxxxx RdTripDelay = round trip delay Each new call resets the counters.
Text-based diagnostic utilities Figure 101 Ping data display page In Figure 101 "Ping data display page" (page 553), • • • Packet TX = packets sent Packet Rx = packets received RTT - Round Trip Time (for Min RTT, Avg RTT, and Max RTT) TraceRoute Figure 102 "Tracert data display screen" (page 553) shows the data displayed from the Tracert Diagnostic tool.
IP Phone diagnostic utilities Ethernet Statistics Figure 103 "Ethernet statistics data display screen" (page 554) shows the data displayed from the EtherStats submenu item.
Text-based diagnostic utilities 555 Figure 104 IP Networking statistics data display screen In Figure 104 "IP Networking statistics data display screen" (page 555), • • • • • • • • PacketTx = IP Phone packets sent PacketRX = IP Phone packets received BcastPktRx = broadcast packets received McastPkeRx = multicast packets received InPktDisc = incoming packets discarded OutPktDisc = outgoing packets discarded UnknownPkts = unknown protocol packets discarded ICMPTypeCode = the last ICMP message: xxx-xxx R
IP Phone diagnostic utilities • • Retries = number of retries UpTime = up-time of current TPS registration (days/hours/minutes/se conds) Quality of Service statistics Figure 106 "QoS statistics data display page" (page 556) shows the data displayed from the QoS Stats menu item.
Text-based diagnostic utilities 557 Network Address Translation Traversal This section describes the Network Address Translation (NAT) Traversal feature as it effects IP Phones. NAT Traversal is required to permit IP Phones working behind a NAT box to connect and maintain signaling and media paths. NAT Traversal is applicable to all UNIStim IP Phone clients and is one-ended.
IP Phone diagnostic utilities • • • • • Color Code Set TN Registered TN EEPROM Data Validity Set IP Information For further information about the Set IP Information menu option, see “Set IP Information” (page 558).
Text-based diagnostic utilities 559 x.x.x.x Mask: xxx.xxx.xxx.
IP Phone diagnostic utilities The IDU command provides the following information • • • • • • • • • • • • TN TN ID MAC address IP address LTPS IP address Manufacturer code Model NT code Color code Release code Serial number Firmware/Software version For an IP Phone behind a NAT, the IP address is composed of the public address followed by the private address in parentheses (see Table 134 "IDU command printout in LD 32 for IP Phone with a NAT" (page 560)).
Text-based diagnostic utilities 561 Table 134 IDU command printout in LD 32 for IP Phone with a NAT (cont’d.) Item Description ISET MAC ADR xx.xx.xx.xx.xx.xx ISET IP ADR xx.x.x.xxx:xxxx(xxx.xxx.x.xx) LTPS IP ADR xx.xx.xxx.
IP Phone diagnostic utilities • prints the IP Phone IP address and the Voice Gateway Media Card address, and generates an NPR0503 message • the IP Phone is not registered with the Call Server and generates an NPR0048 message • the IP Phone is registered, but the Call Server is not responding, and generates an NPR0503 message Graphic-based diagnostics utilities Graphic diagnostic utilities are available on the IP Phone 2007, IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E.
Graphic-based diagnostics utilities 563 The screen displays Ping, Tracert, and EXIT soft keys, presents a pull-down list for IP addresses, and displays the Ping and Hop parameters. 4 Scroll down through the IP addresses and tap an address. 5 The number of repetitions of the Ping command are shown in the top bar of the screen. The default is 4. To change the number of repetitions, tap on the number and enter a new value using the USB keyboard.
IP Phone diagnostic utilities The Exit soft key changes to Stop and the other soft keys become blank. The IP Phone traces the route to the address for the configured number of server hopes, displaying the hop number (starting at 0), the time in milliseconds, and the IP address. When the trace is complete, the screen displays the following Trace complete. 10 To stop Tracert before it completes, tap the Stop soft key. The Stop soft key becomes the Exit soft key when Tracert stops.
Graphic-based diagnostics utilities 565 The NIPort soft key changes to the PCPort soft key and the tool displays the statistics for the Personal Computer port (PCPort). The following statistics are displayed • • • • • • • • • • 6 Link Status Duplex Mode Network Speed AutoSense/Negotiate Capability AutoSense/Negotiate Completed Port VLAN Priority Port VLAN ID Packet Collision CRC Error count Frame Error count To reset the PCPort statistics to 0, tap the Reset soft key.
IP Phone diagnostic utilities 4 To reset the NIPort counters to 0, tap the Reset soft key. 5 Tap the NIPort soft key. The NIPort soft key becomes the PCPort soft key, and the statistics for the Personal Computer Port (PCPort) are displayed.
Graphic-based diagnostics utilities • • Gateway IP address • • • Voice VLAN priority and VLAN ID 567 EPROM Server S1 and S2 IP addresses, ports, actions, and number of retries DHCP Respond String Server Information for S01, S02, S03, and S04, including IP addresses, ports, actions, number of retries, and failover values 4 Use the scroll bar to display all the information. 5 Tap the Exit soft key to return to the Local Diagnostics menu.
IP Phone diagnostic utilities Local Diagnostics This section describes the Local Diagnostics for the IP Phone 1120E, IP Phone 1140E, IP Phone 1110, and IP Phone 1150E. Figure 107 "Local Diagnostics menu" (page 568) shows the Local Diagnostic menu for the IP Phone 1140E. The Local Diagnostics submenu offers the following choices • • • • • • 1. IP Set&DHCP Information 2. Network Diagnostic Tools 3. Ethernet Statistics 4. IP Network Statistics 5. USB Devices 6.
Graphic-based diagnostics utilities 569 Procedure 148 Using the IP Set and DHCP Information tool Step Action 1 Press the Services key twice. 2 Press 2 1 on the dialpad to access the IP Set&DHCP Information menu or use the Up/Down navigation keys to scroll and highlight the IP Set & DHCP Information option. 3 Press the Select soft key. You can press the Return soft key to exit the menu and return to Local Diagnostics submenu.
IP Phone diagnostic utilities Figure 108 IP Set and Information screen 4 Use the scroll bar to display all the information. 5 Press the Return soft key to return to the Local Tools menu or the Stop key to exit the menu and return to the IP Phone display. --End-- 2.
Graphic-based diagnostics utilities 571 2 Press 2 2 on the dialpad to access the Network Diagnostic Tools menu or use the Up/Down navigation keys to scroll and highlight the IP Set & DHCP Information option. 3 Press the Select soft key. You can press the Return soft key exit the menu to return to the Local Diagnostics submenu. The screen displays IP/MaxPing/MaxHop, Ping, Tracert, and Return soft keys. Figure 109 "Network Diagnostic Tools screen" (page 571) shows the Network Diagnostic Tools screen.
IP Phone diagnostic utilities The IP Phone displays the following Pinging x.x.x.x with 64 bytes (where x.x.x.x is the entered IP address) The Return soft key changes to Stop and the other soft keys become blank. The IP Phone attempts to contact (ping) the address the number of configured times, and displays the results of each attempt. 8 To stop the ping before completing, tap the Stop soft key. The Stop soft key becomes the Return soft key.
Graphic-based diagnostics utilities 573 3. Ethernet Statistics Use Procedure 150 “Using Ethernet Statistics tool” (page 573) to use the Ethernet Statistics menu. Procedure 150 Using Ethernet Statistics tool Step Action 1 Press the Services key twice. 2 Press 2 3 on the dialpad to access the Ethernet Statistics menu or use the Up/Down navigation keys to scroll and highlight the Ethernet Statistics option. 3 Press the Select soft key.
IP Phone diagnostic utilities 4 To reset the NIPort counters to 0, press the Reset soft key. 5 Press the NIPort soft key. The NIPort soft key changes to the PCPort soft key and the tool displays the statistics for the Personal Computer port (PCPort).
Graphic-based diagnostics utilities 575 Figure 110 Ethernet Statistics display screen 6 To reset the PCPort statistics to 0, tap the Reset soft key. --End-- 4. IP Network Statistics Use Procedure 151 “Using the IP Network Statistics tool” (page 575) to use the Network Statistics tool. Procedure 151 Using the IP Network Statistics tool Step Action 1 Press the Services key twice.
IP Phone diagnostic utilities The following statistics are displayed • • • • • • • • Packets sent Packets received Incoming Packet errors Outgoing Packet errors Incoming Packets discarded Outgoing Packets discarded Unknown protocols (Unknown protos) Last Internet Control Message Protocol (ICMP) message type and code (The Last ICMP Type/Code) Figure 111 "IP Networks Statistics screen" (page 576) shows IP Networks Statistics screen.
Graphic-based diagnostics utilities 7 577 You can press the Return soft key exit the menu to return to the Local Diagnostics submenu, or you can press the Stop key to close the menu and return to the IP Phone display. --End-- 5. USB Devices The USB Devices tool provides information about an Universal Serial Bus (USB) devices that connect to your IP Phone. The IP Phone automatically detects USB devices when they are connected to the USB port in the back of the IP Phone.
IP Phone diagnostic utilities Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Appendix Bluetooth and Wireless Fidelity interference Bluetooth is a wireless communication technology that is especially appropriate for cable replacement, but is not a personal mobility technology. The IP Phone 1140E and IP Phone 1150E are Class 3 Bluetooth devices. This means the Bluetooth works up to 10 meters. However, audio performance in a Bluetooth headset suffers if you walk away from the phone. After 10 meters, the link drops.
Bluetooth and Wireless Fidelity interference interference that is on channel at 11 decibels (dB) less than the desired signal. That is, the required signal-to-noise level is 11 dB. For example, assume no loss exists in the antenna design, at 1 meter away the power drops to -40 dBm. If the environment shows activity throughout the band at -51dBm, performance of the Bluetooth headset is optimal only within 1 meter of the IP Phone 1140E due to the required Signal-to-Noise ratio of 11 dB.
. Appendix Headset support Introduction This section describes the following headset types • • • “Wired headsets” (page 581) “Wireless headsets” (page 581) “Bluetooth wireless technology” (page 581) Wired headsets Wired headsets provide acceptable audio performance for Phase II IP Phone 2002, Phase II IP Phone 2004, IP Phone 2007, IP Phone 1120E, IP Phone 1140E, IP Phone 1150E, IP Phone 1210, IP Phone 1220, and IP Phone 1230. Wireless headsets The IP Phone 1150E supports wireless headsets.
Headset support Enabling Bluetooth wireless technology The following methods are available to enable Bluetooth wireless technology on the IP Phone • Manual configuration— is used to set the Bluetooth wireless technology mode on the IP Phone on a phone-by-phone basis. If manual configuration is used exclusively, a TFTP server is not required to configure Bluetooth wireless technology. For further information about manual configuration, see “Manual configuration” (page 582).
Introduction 583 2 Press 3 on the dialpad to access the Network Configuration menu or use the Up/Down navigation keys to scroll and highlight the Network Configuration option. 3 Use the Right navigation key to navigate to the Enable Bluetooth box. The current setting is displayed. 4 Press Enter to start the edit mode. 5 Use the Down navigation key to open the list. 6 Use the Up/Down navigation keys to scroll and highlight the desired Bluetooth wireless technology mode.
Headset support If the 4. Bluetooth Setup menu fails to open when you double press the Headset key, Bluetooth wireless technology is not enabled on your phone. 3 Press the Enter key to activate Bluetooth wireless technology. A check mark is displayed on the Enable Bluetooth item to indicate that Bluetooth wireless technology is activated. The message Bluetooth Enabled appears at the bottom of the display. 4 Put your Bluetooth wireless technology headset in its pairing or search mode.
Introduction 8 585 Press the Right navigation key one or more times to highlight the Pair button (next to the Pair Device item) and press the Enter key. a A dialog box appears, with the prompt Enter PIN#. b Use the IP Phone dialpad to enter the Bluetooth wireless technology headset PIN and press the Enter key. Check your headset documentation to find its PIN (sometimes called a passkey). Typically this value is 0000.
Headset support • • 12 If only one headset is paired, proceed to step 12. If more than one wireless headset is paired, the first headset paired is automatically made the active device. To make a different headset active, press the Right navigation key one or more times to highlight the Set button (next to the Set Active Device item). Press the Enter key. The message Set active: appears.
Introduction 587 the Bluetooth headset provides the audio. If you clear the "Use Bluetooth Headset" check box, the wired headset provides the audio. The Bluetooth wireless technology headset can work only within range of the IP Phone; as a wireless headset approaches the edge of its radio range, the audio quality degrades and radio interference noise increases. When the wireless headset is in connecting range, the Headset key controls the headset, even if a wired headset is attached.
Headset support Procedure 156 Unpairing a wireless headset Step Action 1 Double-press the Headset key to open the 4. Bluetooth Setup dialog box. 2 Press the Right navigation key to select the Paired: item. 3 Choose one of the following • If your headset is displayed in the Paired box, proceed to step 5.
Configure the headsets 589 The following IP Phones support USB audio feature: • • • IP Phone 1120E IP Phone 1140E IP Phone 1150E USB wireless headsets The USB Audio feature provides Human Interface Device (HID) support for the following USB wireless headsets: • • • GN NetCom 9330 wireless headset Plantronics CS50-USB wireless headset Nortel Mobile USB Headset Adapter MHA The MHA enables you to speak and hear callers and also provides call control features, such as answer a call and place a call.
Headset support GenericMode1 GenericMode1 provides full HID support for Plantronics CS50-USB, GN-Netcom 9330, MHA, and ATA and only standard HID support for other headsets. GenericMode2 GenericMode2 provides audio only support for all devices including the supported headsets. Headset Type The Headset Type option provides a list of headsets in which the MHA supports. The MHA supports 11 headsets. Nortel Mobile Kit is the default selection.
. Appendix Language enhancement Contents This section contains the following topics: • • “Description” (page 591) “Expansion Module for IP Phone 1100 Series font support” (page 592) Description To support languages with complex fonts, CS 1000 includes the following language enhancements for the IP Phone 2007, IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E: • UNIStim font messages interpreted as UTF-8— enables the Call Server to easily display complex fonts, such as Arabic, Simplified Chinese,
Language enhancement TFTP Server support A configuration file is used to download font files, as needed, to the IP Phone using a TFTP Server. After the font files are downloaded to the IP Phone, the configuration file creates a mapping, so the IP Phone knows how and when to use the font. Synchronizing the language If the Call Server initiates a language change, the IP Phone changes its local prompts to match the specified language on the Call Server.
. Appendix TFTP Server Contents This section contains the following topics: • • • • “Introduction” (page 593) “TFTP Server planning” (page 593) “Updating IP Phones firmware” (page 595) “Downloading and configuring fonts” (page 601) Introduction A Trivial File Transfer Protocol (TFTP) Server may be required in an IP Telephony system to distribute firmware to IP Phones. The TFTP Server can reside on a subnet other than the Call Server and can be located on either side of the firewall.
TFTP Server • The process for the IP Phone to check the version of firmware against the firmware on the TFTP Server takes a few seconds for a quiet network. • The IP Phone attempts to connect to the TFTP Server. If the TFTP Server is offline, unreachable, or no connection is made, the IP Phone uses its existing version. • • The firmware downloading process takes about 30 seconds. • When the IP Phone makes a TFTP request, it uses filenames without a full path name.
Updating IP Phones firmware 595 Updating IP Phones firmware The latest IP Phone firmware files are found on the Nortel Web site. When the firmware is uploaded to the TFTP Server, the files must be unzipped. The zip file contains the .bin file. It can also contain other supporting notes and configuration files. The latest IP Phone firmware files and configuration files are found on the Nortel Web site. To obtain firmware files and configuration files, go to www.nortel.com/downloadingcontent.
TFTP Server 3 If you statically assign IP addresses, ensure that the IP address, TFTP Server IP Address, Subnet Mask, and Default Gateway information are accurate. If you are using a DHCP Server, ensure the DHCP options are configured. 4 Enter the TFTP Server IP address in the configuration menu, and reboot the IP Phone.
Updating IP Phones firmware • 1140e.cfg 0625Cxx.bin • 1150e.cfg 0625Cxx.bin 597 0625Cxx.bin is the name of the firmware file by default, but the location and the name of the firmware image file being downloaded is specified in .cfg and can be any name. The name of the firmware image file can be specified in relative path name notation (for example, /subfolder/name.ext or name.ext).
TFTP Server 2 • Access the Network Configuration menu. Enter the address at the TFTP IP prompt. Press the ApplyandReset soft key to save the change. • Enter the address in the BootC menu. See “Manual TFTP Download from BootC Procedure” (page 598). BootC idz_8958 is not available for Expansion Modules for IP Phones 1100 Series. • Enter the IP address in the TFTP IP address field retrieved by the DHCP Server. Restart the phone.
Updating IP Phones firmware 599 Procedure 159 Upgrading the firmware using BootC Step Action 1 Hold down the [Up] and [2] keys, and while doing so, repower the phone. When the phone restarts, it loads and runs BootC instead of the application. When the Msg Waiting LEDs go off, you can release the [Up] and [2] keys. 2 The following text menu on a white background appears: 11x0 IP Phone Manual Configuration Nortel If you do not see this message, you are in the wrong menu. Repeat step 1.
TFTP Server 7 The phone reads the configuration file from the TFTP server, extracts the Server_IP and Filename fields, and attempts to download the file. The display shows the message [FW] reading... 8 The display shows [FW] writing... and the blue LED starts to flash. 9 After the FW image is written to the phone, the message [FW] finished is displayed, the blue LED stops flashing, and the phone resets. The phone registers to the TPS with the new FW version.
Downloading and configuring fonts 601 Table 137 Fields in the TFTP configuration file for the Expansion Module (cont’d.) Field Name Field Value Descriptions VERSION The version string compared to the one on the phone. FILENAME Image file name. This name must match the file name of the actual IP Phone FW file. PROTOCOL TFTP Download protocol. This must be TFTP. SERVER_IP xxx.xxx.xxx.xxx IP Address of the TFTP server in decimal. SECURITY_MODE 0 For future use.
TFTP Server Table 138 Fields in the TFTP configuration file for downloadable fonts (cont’d.) Field Name Field Value Description FORCED The version of the font is ignored. The configuration file is always downloaded. PROTOCOL TFTP Download protocol. Must be TFTP. SERVER_IP xxx.xxx.xxx.xxx IP Address of the TFTP server in decimal. SECURITY_MODE 0 For future use. FILENAME Image file name. Must match the file name of the actual IP Phone FW file.
Downloading and configuring fonts 603 Figure 112 Sample of the font configuration file For information about downloading the font file from the Nortel Web site, see Signaling Server IP Line Applications Fundamentals (NN43001-125). Procedure 160 Downloading a font file Step Action 1 The version number is compared to the version number of the file (for example, chinese.ccc) in the file system, if it exists. See Figure 112 "Sample of the font configuration file" (page 603).
TFTP Server DOWNLOAD_MODE is set to FORCED. The IP Phone firmware includes the base set of prompt files so downloads are not necessary for languages natively supported by the firmware. 3 After the required fonts are downloaded from the TFTP Server, the IP Phone resets and registers to the TPS. --End-- Figure 113 TFTP Server on a network Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Appendix IP Phone context-sensitive soft keys Table 139 "IP Phone context-sensitive soft keys" (page 605) describes the IP Phone feature assignment for each of the dedicated keys. Use LD 11 to program keys 16 to 26 on the IP Phones. The IP Phone 1230 uses keys 27 to 30 for the extra four dedicated keys. If you attempt to configure anything other than the permitted response, the Call Server generates an error code.
IP Phone context-sensitive soft keys Table 139 IP Phone context-sensitive soft keys (cont’d.
. Appendix Call features Table 140 "IP Phone supported call features" (page 607) shows a list of supported call features for the IP Phones.
Call features Table 140 IP Phone supported call features (cont’d.) Feature Description CWT Call Waiting The IP Phone 2001, IP Audio Conference Phone 2033, IP Phone 1110, and IP Phone 1210 do not support Call Waiting.
Downloading and configuring fonts 609 Table 140 IP Phone supported call features (cont’d.
Call features Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 05.02 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved.
. Appendix FLEXnet licensing error codes Table 141 "FLEXnet licensing error codes" (page 611) describes FLEXnet licensing error codes for the IP Softphone 2050 only. Table 141 FLEXnet licensing error codes Error code Description -1 Cannot find license file. -2 Invalid license file syntax. -3 No license server system for this feature. -4 Licensed number of users already reached. -5 No such feature exists.
FLEXnet licensing error codes Error code Description -15 Cannot connect to license server system. The server (lmgrd) has not been started yet, or the wrong port@host or license file is being used, or the TCP/IP port or host name in the license file has been changed. -16 Cannot read data from license server system. -17 Cannot write data to license server system. -18 License server system does not support this feature. -19 Error in select system call.
Downloading and configuring fonts 613 Error code Description -59 Message checksum failure. -60 License server system message checksum failure. -61 Cannot read license file data from license server system. -62 Network software (TCP/IP) not available. -63 You are not a license administrator. -64 lmremove request before the minimum lmremove interval. -67 No licenses available to borrow. -68 License BORROW support not enabled. -69 FLOAT_OK can’t run standalone on license server system.
FLEXnet licensing error codes Error code Description -97 The desired vendor daemon is down. 1) Check the lmgrd log file, or 2) Try lmreread. -98 This FEATURE line can’t be converted to decimal format. -99 The decimal format license is typed incorrectly. -100 Cannot remove a linger license. -101 All licenses are reserved for others. The system administrator has reserved all the licenses for others. Reservations are made in the options file.
Downloading and configuring fonts 615 Error code Description -137 Error writing to the event log. -139 Communications timeout. -140 Bad message command. -141 Error writing to socket. Peer has closed socket. -142 Error, cannot generate version specific license tied to a single hostid, which is composite. -143 Version-specific signatures are not supported for uncounted licenses. -144 License template contains redundant signature specifiers. -145 Bad V71_LK signature.
FLEXnet licensing error codes Error code Description -513 Error list returned. -514 No certicom module available. -515 Wrong or incomplete certicom module. -516 SIGN or SIGN2 required in license certificate. -517 Feature object has no license sources. -518 An Identical license is already checked out on this license source. -519 This license has an asynchronously-queued checkout pending. -521 Library for native hostid couldn’t be loaded.
. Index 3-port switch and 802.1Q header 442 802.11b wireless ethernet networking 802.1Q 439 Ethernet frame 440 p bits 440 802.1Q support 440 802.
Diagnostic utilities Authentication State 534 Authenticator ID 534 Command Line Interface (CLI) 532 data display pages 546 DeviceID 534 DHCP information process 533 Ethernet statistics 533 IDU command printout in LD 32 for IP Phone with a NAT 560 IDU command printout in LD 32 for IP Phone without a NAT 561 IP Networking statistics 533 Network Address Translation (NAT) Traversal 557 Network QoS Process 534 Ping and TraceRoute 533 RTP/RTCP statistics 533 UNIStim/RUDP statistics 533 Using CLI Commands 559
Removing 135 Replacing 135 IP Phone 1220 137 IP Phone 1230 155 IP Phone 2001 Changing TN 37 Introduction 27 keys and functions 29 Removing 38, 99 Replacing 38 IP Phone 2002 78 IP Phone 2004 78 IP Phone controls 74 IP Phone KEM 73, 78 IP Phone Key Expansion Module (KEM) 73 IP Phones environmental specifications 437 IP Softphone 2050 software version 223 TN 223 J jitter buffer 271 Jitter buffer setting 200 K Key expansion module configuration 75 connection 79 Description 73, 357 display 74 features 74
create, delete, modify, change, export, import 269 Trivial File Transfer Protocol V R random hardware IDs 268 Redial List 370 Registration error messages 562 registry key 266 removing MVC 2050 265 Reserved keys IP Phone Softphone 2050 Ring again key IP Phone 2004 605 IP Softphone 2050 222 Ringing number pickup key IP Phone 2004 606 IP Softphone 2050 222 roaming/handover 274 version number 268 Virtual Office 371 VLAN 802.
Nortel Communication Server 1000 IP Phones Fundamentals Release: 6.0 Publication: NN43001-368 Document revision: 05.02 Document release date: 26 May 2009 Copyright © 2003-2009 Nortel Networks. All Rights Reserved. While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED.
