User guide

Install more physical RAM. The more you have, the less ChemBioOffice Desktop Applications will have to access
your hard disk to use Virtual Memory.
Increase the Virtual Memory (VM). Virtual memory extends RAM by allowing space on your hard disk to be used as
RAM. However, the time for swapping between the application and the hard disk is slower than swapping with phys-
ical RAM.
Applications and drivers
As with most complex software applications, there may be unusual circumstances in which ChemBioDraw may
become unresponsive. Below are some recommended steps for you to follow to try to resolve software and driver
issues.
1. Restart Windows and try to reproduce the problem. If the problem recurs, continue with the following steps.
2. The most common conflicts concern video drivers, printer drivers, screen savers, and virus protection. If you do
need to contact us, be sure to determine what type and version of drivers you are using.
Video Driver related problems: If you have problems displaying any ChemBioOffice Desktop Application, try switch-
ing to the VGA video driver in the display Control Panel or System Setup, and then retest the problems. If using a
different driver helps, your original driver may need to be updated–contact the maker of the driver and obtain the
most up-to-date driver. If you still have trouble contact us with the relevant details about the original driver and the
resulting problem.
Printer Driver related problems: Try using a different printer driver. If using a different driver helps, your original
driver may need to be updated–contact the maker of the driver and obtain the most up-to-date driver. If you still
have trouble contact us with the relevant details about the original driver and the resulting problem.
3. Try reinstalling the software. Before you reinstall, uninstall the software and disable all background applications,
including screen savers and virus protection. See the complete uninstall instructions on the Technical Support web
page.
4. If the problem still occurs, use our online contact form and provide the details of the problem to Technical Support.
ChemBioDraw 13.0
Chapter 1: Introduction 3 of 401