User guide

Figure 1.1: A)Status bar displaying information about solid bond.
Serial number and technical support
For more information on obtaining serial numbers and registration codes, see the online Services Web site.
Technical support is available to registered users through the Internet and our Technical Support department.When
contacting Technical Support, always provide the serial number of your ChemBioOffice application. Our Technical
Support Web pages contain answers to frequently asked questions (FAQs) and other information.
To access our Technical Support in ChemBioDraw, go to Online>Browse CambridgeSoft Technical Support.
If you are unable to find a solution on the Web site, follow these steps before you contact Technical Support:
1. Check the system requirements for the software.
2. Read "Troubleshooting" on page 2 and follow the possible resolution tactics outlined there.
3. If all your attempts to resolve a problem fail, contact Technical support.
Try to reproduce the problem before contacting us. If you can reproduce the problem, please record the exact
steps.
Record the exact wording of any error messages that appear.
Record what you have tried to correct the problem.
Additional sources of ChemOffice information are:
ChemBioDraw 13.0 online Help
The PerkinElmer Informatics Web site
PerkinElmer Informatics Services
Troubleshooting
This section describes steps you can take that affect the overall performance of CS Desktop Applications, as well as
steps to follow if your computer crashes when using a CS software product.
Performance
Below are some ways you can optimize the performance of ChemBioOffice Desktop Applications:
In the Performance tab in the System control panel, allocate more processor time to the application.
ChemBioDraw 13.0
Chapter 1: Introduction 2 of 401