User Manual

Troubleshooting

Problem Solution

The ash is stuck in the camera

hot shoe.

Make sure that the mounting foot lock is released. (Page 15)

The ash is turned on but won’t

re.

• Make sure that fresh batteries are installed and in the proper

orientation. (Page 12)

• Make sure the ash is securely attached to the camera. (Page 14)

• Make sure that the electrical contacts on the foot of the ash are not

dirty. Clean them and try again.

• The ash has entered overheating protection mode. Turn the unit off

for ten minutes to let it cool down. (Page 18)

The ash buttons don’t respond. The control buttons are locked. (Page 18)

There’s a whining sound coming

from the ash.

This is normal and does not indicate a malfunction. When the ash

heats up from continuous use, vibrations inside the unit may cause this

sound. It will dissipate as the unit cools.