User Manual

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Troubleshooting
Problem Solution
The ash is stuck in the camera
hot shoe.
Make sure that the locking wheel is released (page 11).
The ash is turned on but won’t
re.
• Make sure that fresh batteries are installed and in the proper
orientation (page 10).
• Make sure the ash is securely attached to the camera (Page 11).
Make sure that the electrical contacts on the foot of the ash are not
dirty. Clean them and try again.
• The ash has entered overheating protection mode. Turn the unit off
for 2–5 minutes to let it cool down (page 13).
There’s a whining sound coming
from the ash.
This is normal and does not indicate a malfunction. When the ash
heats up from continuous use, vibrations inside the unit may cause this
sound. It will dissipate as the unit cools.