VB-11 User Manual

Troubleshooting

Problem Solution

The ash is stuck in a hot shoe. • Turn the hot shoe mount locking ring counterclockwise until loose.

The ash is turned on but won’t

re.

• Check that the ash is connected to a power source, the power

source is turned on, and the cables properly connected.

(Page 14)

• If connected via hot shoe, make sure the pin at the bottom, as well

as the hot shoe, are clean and free of debris.

• If the ash has overheated, it will need 10 to 15 minutes to cool

down before being able to re again. (Page 18)

• The power setting is set to “OF”. (Page 18)