User Manual

ID Card Printer – User Manual
- 29 -
Table 1 - Printer Error Messages (continued……)
Error Message
Probable Cause
Solution
Image too dark, Please
cancel print job and reduce
driver printhead power
settings to try again.
Code = 15:00
Your printer driver settings for Print
Head Power are set to high.
1. Reduce the Print Head Power settings
in the driver to 50.
2. Make sure the correct power supply is
connected.
Can't Lift Head, Check
Printer Mechanism.
Code = 16:00 to 16:08
The printer is attempting to move
internal mechanical parts, but does
not detect any movement
1. Check the inside of the printer for
obstructions.
2. Check to make sure the correct power
supply is connected.
Can't Drop Head, Check
Printer Mechanism.
Code = 17:00 to 17:01
The printer is attempting to move
internal mechanical parts, but does
not detect any movement
1. Check the inside of the printer for
obstructions.
2. Check to make sure the correct power
supply is connected
Mag Verify Fail,
Press Retry or Cancel to
continue.
Code = 19:00 to 19:01
The printer does not detect the RFID
PCB
1. Make sure you have the correct power
supply plugged into the printer.
2. Try installing a new roll of ribbon.
Clean Required,
Please clean rollers to
avoid deterioration.
Code = 21:00
The printer has printed more than
700 cards since the rollers were last
cleaned. It needs to be cleaned to
prevent deterioration of print
performance.
1. Clean the print rollers.
Wrong PSU?
Please switch printer OFF
and check the power
supply.
Code = 23:00
The printer detects a low level of
output from the Power Supply Unit.
1. Make sure the correct power supply is
connected.
Table 2 - Card Feed Problems
Problem
Probable Cause
Solution
Cards failing to travel
correctly through the
Printer.
Gives error message:-
“Card not found”.
1. Dirty rollers.
2. Incorrect Card size.
1. Clean the rollers.
2. Fit correct Cards