User Manual
Table Of Contents
- Safety Instructions
- Printer installation
- Using your ID Card printer
- Choosing the right dye-film
- Choosing the right cards
- The Printer driver SETTINGS
- Caring for your printer
- CLEANING IS EASY AND INEXPENSIVE
- THE CLEANING ‘SYSTEM’
- Cleaning Roller Kit (5 sleeves, 1 roller bar) - Part number - 3633-0054
- Available consumables
- Troubleshooting
ID Card Printer – User Manual
- 27 -
Table 1 - Printer Error Messages
Error Message
Probable Cause
Solution
Lid Open, please close to
continue.
Code = 01:00 to 01:15
The lid is open either during a print
job or when there is a print job
pending.
- Close the lid to continue
- Do not open the lid while the printer is
printing or if there is a print job being
sent to the printer.
Hand feed error, please
select and try again.
Code = 03:00 to 03:01
The printer has not detected a card
inserted in the front slot.
1. Ensure the card is being fed into slot
in the front when the multi-coloured
button flashes YELLOW.
2. Ensure card is inserted far enough into
the slot for printer's rollers to grab it.
3. Do not pre-stage a card in the printer
before printing.
Card Jam, please clear
printer mechanism.
Code = 06:00 to 06:27
The card has failed to move into the
correct position in the printer.
1. Open the lid and remove the card if
possible.
If not close the lid and see if the card
will eject.
2. Once removed make sure your cards
are within the printers recommended
specification.
3. Clean the printer rollers
No film detected please
load a new roll of film to
continue.
Code = 07:00
The printer detects an invalid RFID
film tag
1. Make sure you are using genuine film
from the original printer supplier
(cheaper clone supplies can cause
this problem).
2. Install a new roll of film.
Out of dye film, please load
a new roll of film to
continue.
Code = 08:00 to 08:18
While advancing the dye-film to the
correct starting position, the printer
does not see the film advance.
1. Make sure you are using genuine film
from the original printer supplier
(cheaper clone supplies can cause
this problem).
2. Check there is dye film installed, if not
- install a roll of film.
3. Check whether the dye film has been
completely expended, if so - install a
new roll.
4. Make sure your dye film gear is
meshing with the film teeth.
5. Make sure you have the correct power
supply plugged into the printer.
6. Try installing a new roll of ribbon.
TROUBLESHOOTING