Installation Sheet
Form No. 8878-69 (Revised 3/10/20) © 2020 Bobrick Washroom Equipment, Inc. Printed in U.S.A.
6
POTENTIAL SITUATIONS POSSIBLE CAUSES SUGGESTED SOLUTION TIPS
Faucet is non-responsive Battery voltage low or no power Change out batteries or verify power provided by HW6 or ACA
Sensor and electronic connector cable has
bent or broken pins
Check to see if pins are missing, bent, or broken. If yes, then the
electronic box needs replaced
Sensor lens could have surface damage,
scratches, or deposit build ups
Inspect the sensor lens underneath the spout tip. May require
cleaning with a damp cloth or sensor replacement
Sensor lens could be obstructed by
environmental factors such as high
reective surfaces or bright lighting
conditions
Disconnect the sensor and electronic box cables and wait for 30
seconds. Reconnect the cables, but allow for another 30 seconds before placing hands or
a target within the sensor range. You should hear a click of the solenoid once calibration is
complete.
Faucet does not activate
after initial installation
Sensor may not have had enough time to
calibrate prior to a user or target trying to
initiate activation
Check to see if pins are missing, bent, or broken. If yes, then the
electronic box needs replaced.
Water does not stop Electronics box cable connector has bent
pins that are shorted
Check/clean sensor lens of any debris or buildup.
If sunlight or IR interference is a factor, refer to page 7 Sensor Sensitivity and adjust faucet
for Mode B operation.
Ghost Activation Sensor lens could be obstructed or
environmental factors such as high
reective surfaces and/or bright sunlight
conditions
Check and ensure the nuts and joints are tight and secure from the supply stop all the way
to the faucet shank.
Sensor faucet is leaking
underneath the sink or
counter
Mounting hardware is not tightened
suciently
(faucet shank, electronic box, supply
hoses, etc)
Check and ensure the nuts and joints are tight and secure from the
supply stop all the w ay to the faucet shank.
Missing the washer located in the solenoid
box nut w here it assembles to the faucet
shank
Make sure the water supply stops are shut of . Check to ensure the washer is installed or
damaged. If not, install washer. If a washer is
installed replace with new.
Troubleshooting Guide
Care and Cleaning Instructions:
• Do not use any abrasive or chemical cleaners to clean the faucets.
• If abrasives or chemicals are used it can lead to dulling of luster, attacking of chrome plating or decorative
nishes.
• ONLY use mildly warm soapy water, and then wipe the device dry with a clean/soft towel or cloth.
•
Upon cleaning other areas of the restroom be sure the sensor lenses are protected from other cleaning chemicals /
solvents
to prevent potential damages to the sensor and/or electronics.
For further assistance with troubleshooting and spare parts visit http://www.zurn.com
Select "Commercial Brass" option when calling Zurn Customer Service.