Warranty Guide

Cleaning and Care
Cleaning and Care
Boann Reverse Osmosis 5-Stage Water Filtration System Parts and System Warranty
Limited Warranty
Boann Reverse Osmosis 5-Stage Water Filtration System is hereby warranted to the original
purchaser to be free from defects in material and workmanship for three (3) YEARS from the
time of the original purchase, excluding the filtration media (examples – RO Filters, RO
Membranes and other such media) as it is typical to change such media approximately
every six (6) MONTHS (contingent upon usage). Any filter housings or adaptor fittings found
to be defective will be replaced free of charge with all cost of shipping incurred by Boann.
Any costs, labor and associated liability with removal or installation of the product for
warranty consideration shall be incurred by the purchaser. The Boann Reverse Osmosis
5-Stage Water Filtration system is designed for self-maintenance and thereby Boann will
take no responsibility of any cost incurred for maintenance, removal and/or installation of
the Reverse Osmosis 5-Stage Water Filtration System and the system’s parts.
Filter Cartridges – Media – are hereby warranted to the original purchaser to be free from
material defects for one (1) YEAR from the time of the original purchase
Warranty Service can be obtained by contacting Boann at 1-855-239-2666 or by email at
[e-mail] to receive a Return Authorization Number (RA). In receipt of an
assigned RA number, any returned package must be labeled with an RA Number somewhere
on the outside of the package. Returns that are received without a RA number will be
refused and sent back. When shipping a package to our factory/service center, freight and
insurance is incurred by the original purchaser. Please include a copy of the original
purchase invoice/sales receipt with date of purchase. A note or letter should accompany
the return, explaining the problem in detail.
Boann has the right, at its discretion, to replace or repair returned equipment. Replaced
equipment may be reconditioned. Parts used in repairing or replacing equipment will be
warranted for ninety (90) days from the date the equipment is returned to you, unless the
time-period is less than the original warranty period, whichever is longer.
All Warranties are Non-Assignable and Non-Transferable
Warranty Conditions
This is void and does not cover defects resulting from improper installation, misuse, abuse,