User Manual
Table Of Contents
- 1.Accounts and Sharing
- 2.Installation and Connection
- 3.Cloud Service
- 3.1.What is Cloud Service?
- 3.2.What are the mechanisms behind Cloud Service’s rec
- 3.3.What are the differences between using cloud stora
- 3.4.What types of Cloud Service plans are available?
- 3.5.How is the Cloud Service activated?
- 3.6.What should I do if the Cloud Service is unavailab
- 3.7.How can I download the videos from the cloud?
- 3.8.Why is the duration of each video in the library 1
- 3.9.What does “Cloud storage time” mean?
- 3.10.Can I put the Cloud Service on hold and extend the
- 3.11.How do I get a trial plan?
- 3.12.How can I subscribe to the Cloud Service?
- 3.13.How do I check my current Cloud Service plans?
- 3.14.Can I subscribe an additional plan when I already
- 3.15.Is a subscription to a Cloud Service plan refundab
- 3.16.How do I use the activation code?
- 3.17.How can I cancel an auto-renewal plan?
- 3.18.Can I transfer a cloud service plan from one camer
- 4.Facial Recognition
- 5.Hardware and settings
- 5.1.The video picture is upside down
- 5.2.Abnormal Video screen
- 5.3.What can I do if the live stream is blurry?
- 5.4.Why can’t I receive notifications on my phone?
- 5.5.I am receiving too many notifications, what can I
- 5.6. How to set Activity zones
- 5.7.Why the device is moving around its own and hears
- 5.8. Why my device is not working/defective?
- 5.9. Why can’t I see any Alert events in the Library o
- 6.SD card
- 7.Firmware update
- 8.Misc.
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another power adapter and power cable, it should be the defective power adapter and cord. If
the device still can't show the indicator lights. Please contact the support@blurams.com for
advice.
5.9. Why can’t I see any Alert events in the Library or on
the timeline?
The device supports both cloud recording and SD card recording mode. The timeline displays
videos that are in the cloud by default. If you switch to the SD card mode by mistake, please try
to use one of the following ways:
Enter the device’s [Preferences] " ” -> [Storage] -> [Video viewing ways] and select the SD
card.
Enter the live page, tap the " " button to switch the timeline to the cloud mode.
If you can't see the past events in the Library, please try to switch the video recording mode to
the Cloud through the device’s [Preferences/Settings] " ” -> [Storage] -> [Record video to
Cloud].
Please try to reboot the device in the device’s [Preferences] " ” -> [Technical Info] -> [Reboot
Device]. Please wait a moment to get it to update, If you still can't see the events in the Library
after reboot the device, please try to replug the device.
If you still can't see it, please make sure if you have chosen the right device and date.
6.
SD card
6.1. Why can’t the app detect the SD card?
a. Please make sure the SD card works properly by testing the write and read files functions on a
computer via a SD card reader, then insert the SD card in the device.
b. Please power off the device before inserting the SD card.
c. The device only supports FAT32 format SD card. Please format the SD card into FAT32 format
on your computer before inserting it into the device.