User Manual

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Contents
1. Accounts and Sharing
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1.1. Failure to log in
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1.2. What do I do if I forget my Password?
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1.3. How can I change passwords?
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1.4. How can I share my device(s) with others?
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1.5. How can I stop sharing devices with others?
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1.6. How can I Access Control of Shared Devices?
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2. Installation and Connection
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2.1. How can I add a device?
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2.2. What do the different status light colors mean?
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2.3. Voice prompt description
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2.4. My device appears disconnected or offline, what should I do?
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2.5. How to connect the device to a new router
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2.6. How to remove a device
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3. Cloud Service
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3.1. What is Cloud Service?
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3.2. What are the mechanisms behind Cloud Service’s recording and saving?
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3.3. What are the differences between using cloud storage and SD card storage?
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3.4. What types of Cloud Service plans are available?
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3.5. How is the Cloud Service activated?
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3.6. What should I do if the Cloud Service is unavailable after the subscription?
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3.7. How can I download the videos from the cloud?
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3.8. Why is the duration of each video in the library 12 seconds?
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3.9. What does ”Cloud storage time” mean?
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3.10. Can I put the Cloud Service on hold and extend the end date of my subscription?
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3.11. How do I get a trial plan?
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3.12. How can I subscribe to the Cloud Service?
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3.13. How do I check my current Cloud Service plans?
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3.14. Can I subscribe an additional plan when I already have an existing one? How is the
service time calculated?
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3.15. Is a subscription to a Cloud Service plan refundable?
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3.16. How do I use the activation code?
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3.17. How can I cancel an auto-renewal plan?
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3.18. Can I transfer a cloud service plan from one camera to another?
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4. Facial Recognition
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4.1. What is face recognition?
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