Operator`s manual
Limited Warranty - 26REV 8/2013
from date of issuance. Returns will not be accepted without an RMA. Manufacturer restrictions do apply.
Procedures for Obtaining Warranty Service
RMA (Returning Merchandise Authorization) Policy:
If repairs are required, the customer must obtain a RMA number and provide proof of purchase. RMA and
services are rendered by BlueTube Audio only. Any shipping costs after 30 days (starting from the original date
of purchase) on any item returned for repair is the customers’ responsibility. All returned parts must have a RMA
number written clearly on the outside of the package along with a letter detailing the problems and a copy of
the original proof of purchase. No COD packages will be accepted. No package will be accepted without a RMA
number written on the outside of the package. RMA numbers are only valid for 30 days from the date of issue.
Should you have any problems with your audio equipment, please follow these procedures to obtain the service:
1. If the equipment must be repaired, a RMA number (Return Merchandise Authorization Number) will be issued
for shipment to our repair department. Please follow the instructions given by BlueTube Audio technical support
staff to ship your equipment. BlueTube Audio will not accept any shipments without a RMA number.
2. Pack the equipment in its original box or a well-protected box, as outlined in the Return Shipping Instructions.
BlueTube Audio will not be responsible for shipping damage/loss of any product outside the original 30-day
BlueTube Audio-paid service period. It is very important that you write the RMA number clearly on the outside of
the package. Ship the equipment with a copy of your bill of sale or other proof of purchase, your name, address,
phone number, description of the problem(s), and the RMA number you have obtained to:
BlueTube Audio Repair Service Center
RMA#____________
2001 N Morton St
Franklin, IN 46131
3. Upon receiving the equipment, BlueTube Audio will repair or replace your equipment (at BlueTube Audio’s
discretion) and will ship it back to you within 2 weeks (dependent on parts availability) via UPS or other carrier at
BlueTube Audio’s discretion.
4. Cross-exchange (Parts only): You will need to provide a valid credit card number as a deposit guarantee when
the RMA number is issued. Once approval has been obtained on your credit card, the part(s) will be shipped
UPS. You will need to ship defective part(s) back to BlueTube Audio within 15 days to avoid charges to your
credit card. If such charges are incurred, the shipped part(s) will be billed at the then current price.
5. BlueTube Audio will pay for shipping to and from the customer only within the rst thirty days following the
original product ship date. Following this 30-day period all shipping fees both for under warranty and post
warranty repairs are the sole responsibility of the customer. The customer also assumes full liability for losses or
damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their
selected carrier.
After One-Year Warranty – Post Warranty Repair
For post warranty repair, the procedure is the same as outlined above for RMA and shipping. However, you are
responsible for shipping charges both ways, current labor ($75 per hour if not under warranty), and the current
price of part(s) used in repair.
Technical Support:
· 317-738-4474
Customer Service:
· 800-445-5058
WARRANTY EXCLUSIONS
BlueTube Audio accepts no liability for problems caused by after-market modications or additions. This warranty
is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer
specications. It will also be null and void if there are indications of misuse and/or abuse. BlueTube Audio has
the option of voiding the warranty if any one other than a BlueTube Audio technician attempts to service the
product. BlueTube Audio will not warrant any problems arising from an act of God (lightning, ooding, tornado,
etc.), Electrical spikes or surges, or problems arising out of additional devices added to complement any
system/component bought at BlueTube Audio. Under no circumstances will BlueTube Audio be responsible
for any refund or remuneration exceeding the original purchase price of the product less any shipping fees.
BlueTube Audio will not be held responsible for typographical errors on sales receipts, repair tickets, product
documentation, this manual, or on our website. BlueTube Audio makes every effort to make sure all information
on our website is correct.