Replacement Part List

How to claim warranty?
Feel free to contact our customer service team at service@bluettipowercom
Refund
We offer a 30-day hassle-free money-back guarantee(We only provide prepaid return label for quality problem
products.Other than that, customers need to pay for the return shipping fee.). This only applies to product purchased
directly from BLUETTI.For all other purchases, please contact the retailer/distributor you purchased from directly and
follow their return policy
Generally speaking, if the customer receives the product, contact us to return it.After the customer returns the goods,
we will refund the customer about 4-7 working days.we will refund your order directly from the backend of the Shopify
website or via PayPal
Please note-30-Day money-back guarantee not applicable on unpackedlused products. Please make sure the package
is in good condition and will not affect the re-sale.In addition, the shipped orders and cannot be refunded during
transportation
Valid Proof of Purchase
·Please provide valid purchase voucher, including purchase channel,order number,shipping tracking number and
other information.
·Sales invoice or order confirmation email that clearly shows the description of the product,its price and sales channel
·Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt
of money transfer and confirmation of address item was originally shipped to)
·"The defective item's serial number (usually on the bottom of the product) and/or visible proof (eg: Short video)
depicting the defect will be required
How to Return/Replace/Repair an Item
1.Contact [e-mail],for a Return Merchandise Authorization(RMA) Number.BLUETTI will not accept
returned items without prior authorization and RMA
2.Write the RMA number on the shipping label outside the*RMA numbers should be clearly displayed on the shipping
label of returned package.Do not write the RMA number directly on the box. Packages without an RMA number on
the return shipping label may not be accepted by our local warehouse
3.BLUETTI will repair/replace(at BLUETTI's expense) any faulty products during the warranty period.A replacement
resumes the warranty period left of the original order
4.We will proceed with replacement in14 business days after confirming that the defective item is received at our
warehouse. The final resolution is subject to the availability of the replacement items
Shipping costs should be paid by customer in the following situations:
1.Returning products without any proven defect
2.Warranty claims on items taken outside the original country of purchase
3.Returning items claimed to have defects but found to be in proper functioning status by BLUETTI
4.Costs related to unauthorized returns (any returns made outside the approved warranty process)