User`s guide

3. Configure the Connection Initiation
The modem must be configured to connect to the network.
To do this, open BlueVue Device Manager and navigate to WAN (WAN Settings), and then
ensure that the following settings are applied:
• The Dial String is #777
• The Connection Initiation is Always On
Click Submit to apply any changes. The modem should now connect to the cellular network.
Refer to this section’s introduction for instructions on how to verify whether your modem is
connected to the network or not.
4. Configure the User Profile
If the modem’s LNK LED turns on for a few seconds then turns off, this indicates that
authentication on the cellular network is failing. The modem’s User Profile will need to be
configured.
Navigate to WAN (WAN Settings). Enter the user name and password as provided by the
cellular service provider.
5. Conclusion
As mentioned previously, when the modem is connected to the cellular network, BlueVue
Device Manager’s Modem Diagnostic screen will display a valid WAN IP and the LNK LED
will stay on.
Figure 39
If after going through all of the above troubleshooting steps, the modem still does not acquire
a WAN IP, then it is very likely that the account is not enabled by the cellular carrier, or that
there has been a mix-up on the carrier side with the account details. Contact the cellular
service provider and ask them to confirm that the phone number assigned matches the
modem’s ESN (electronic serial number) as shown in DIAG (Modem Diagnostic), and that the
account is ready to be used.